Kelly Services
Order Management & Customer Support Specialist
Location:
Plano, TX
Industry:
Customer Service / Order Fulfillment
Be the Heart of Exceptional Customer Support in Plano!
Are you passionate about delivering outstanding service and ensuring every order ends with a happy customer? Join our team in Plano, TX as an Order Management & Customer Support Specialist, where you'll play a key role in supporting both internal and external customers from order creation to final delivery.
What You’ll Do
Champion Customer Service:
Guide customers through order identification and after‑sales support, including order creation, payment processing, invoice issuance, and dispute resolution—making sure every customer experience is top‑notch.
Coordinate Deliveries:
Work closely with internal teams and customers to arrange inventory movement, monitor repair order status, and guarantee shipments are accurate and on time.
Maintain Accuracy:
Manage orders in SAP and customer cases in Salesforce (including creation, cancellation, and month‑end closing), keeping workflows smooth and error‑free.
Drive Results:
Quickly process credit card payments, issue invoices, and resolve invoice issues to maintain high customer satisfaction.
Collaborate & Communicate:
Interface with colleagues and customers to keep everyone informed and ensure seamless operations.
What You’ll Bring
Education & Experience:
Associate’s degree from an accredited university/college plus at least 2 years’ experience in order fulfillment, management, or customer service, and 2 years’ experience using SAP or a similarly complex ERP system.
OR
High school diploma/GED with 4 years’ experience in order fulfillment, management, or customer service, and 4 years using SAP or a similarly complex ERP.
Tech‑Savvy:
Proficient with SAP and Salesforce (or similar ERP/CRM platforms).
Customer‑Focused:
Excellent communication and relationship‑building skills for both internal and external customers.
Detail‑Oriented:
Exceptional organizational skills with the ability to manage multiple priorities and tasks.
Problem Solver:
Strong ability to resolve invoice disputes and order discrepancies with professionalism and urgency.
Why You’ll Love Working With Us
Impactful Role:
Help customers and teams achieve their goals every day.
Supportive Team:
Join a collaborative work environment with growth opportunities.
Professional Development:
Build your skills with cutting‑edge systems and cross‑functional collaboration.
Competitive Compensation:
Enjoy a robust pay and benefits package.
As part of our promise to talent, we support you through a variety of benefits, perks, and work‑related resources.
Kelly Services is proud to be an Equal Employment Opportunity and Affiliated Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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Location:
Plano, TX
Industry:
Customer Service / Order Fulfillment
Be the Heart of Exceptional Customer Support in Plano!
Are you passionate about delivering outstanding service and ensuring every order ends with a happy customer? Join our team in Plano, TX as an Order Management & Customer Support Specialist, where you'll play a key role in supporting both internal and external customers from order creation to final delivery.
What You’ll Do
Champion Customer Service:
Guide customers through order identification and after‑sales support, including order creation, payment processing, invoice issuance, and dispute resolution—making sure every customer experience is top‑notch.
Coordinate Deliveries:
Work closely with internal teams and customers to arrange inventory movement, monitor repair order status, and guarantee shipments are accurate and on time.
Maintain Accuracy:
Manage orders in SAP and customer cases in Salesforce (including creation, cancellation, and month‑end closing), keeping workflows smooth and error‑free.
Drive Results:
Quickly process credit card payments, issue invoices, and resolve invoice issues to maintain high customer satisfaction.
Collaborate & Communicate:
Interface with colleagues and customers to keep everyone informed and ensure seamless operations.
What You’ll Bring
Education & Experience:
Associate’s degree from an accredited university/college plus at least 2 years’ experience in order fulfillment, management, or customer service, and 2 years’ experience using SAP or a similarly complex ERP system.
OR
High school diploma/GED with 4 years’ experience in order fulfillment, management, or customer service, and 4 years using SAP or a similarly complex ERP.
Tech‑Savvy:
Proficient with SAP and Salesforce (or similar ERP/CRM platforms).
Customer‑Focused:
Excellent communication and relationship‑building skills for both internal and external customers.
Detail‑Oriented:
Exceptional organizational skills with the ability to manage multiple priorities and tasks.
Problem Solver:
Strong ability to resolve invoice disputes and order discrepancies with professionalism and urgency.
Why You’ll Love Working With Us
Impactful Role:
Help customers and teams achieve their goals every day.
Supportive Team:
Join a collaborative work environment with growth opportunities.
Professional Development:
Build your skills with cutting‑edge systems and cross‑functional collaboration.
Competitive Compensation:
Enjoy a robust pay and benefits package.
As part of our promise to talent, we support you through a variety of benefits, perks, and work‑related resources.
Kelly Services is proud to be an Equal Employment Opportunity and Affiliated Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
#J-18808-Ljbffr