H & M Hennes & Mauritz Gruppe
H&M Department Supervisor - The Collection at Riverpark (Oxnard)
H & M Hennes & Mauritz Gruppe, Oxnard, California, United States, 93033
H&M Department Supervisor - The Collection at Riverpark (Oxnard)
About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. Overview
A Day in the Life: Working at H&M means no two days are ever the same. A typical day includes the responsibilities below, focusing on Customer Sales & Profit, Fashion & Trend Awareness, Team & Development, and Retail Operations/Visual & Commercial Execution. Responsibilities
Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Represent yourself and the H&M brand positively during customer interactions. Be aware of your department\'s strengths, identify commercial opportunities, and work with your Department Manager to act on them. Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers. Follow up that your team actively promotes our Customer Loyalty App (Hello Member) and in-store sustainability initiatives. Ensure correct routines in fitting rooms and at checkout, including transactions, returns and exchanges. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers. Ensure your team provides product and fashion knowledge during customer interactions. Team & Development
Retain and share knowledge and skills with the store team. Collaborate with the Visual Merchandiser team; plan and work as a team. Give & receive feedback to learn, develop and support each other. Communicate regularly with store colleagues to inform, motivate and inspire – daily and weekly meetings, etc. Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Retail Operations/Visual & Commercial Execution
Maintain a clean and tidy sales floor and back of house, including stockroom areas. Ensure high-fashion quality, visual and commercial product presentation, with proper garment care. Maintain stock levels and provide input on allocation to the Area team. Ensure the full garment cycle from delivery to presentation and fitting room routines align with internal standards and utilize provided tools and technology. Maintain in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.). Maintain price signs in-store and on the sales floor per global and local guidelines to ensure consistent price perception. Update and upkeep BOH areas with key information, health & safety, tidiness, etc. Responsible for opening & closing of the store daily. Who You Are
Emerging leader who enjoys taking responsibility and can be an effective, ambitious communicator. Supportive, analytical, capable of working with numbers and managing statistics. Achievement-oriented and motivated by performance and competition, with a customer-centric mindset. Why You’ll Love Working at H&M
We value diverse backgrounds and inclusion across race, ethnicity, gender, age, religion, sexual orientation, and disability. We are a values-driven organization guided by our seven values, with 75+ years of history. Access to Colleague Resource Groups (CRGs) for community and networking among colleagues. Inclusive culture where you\'re encouraged to be yourself at work. Large global talent community with opportunities for career growth. Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and a community day to service your local community. Employee discount at H&M, & Other Stories, and COS. Compensation:
expected base salary range is $20.65 - $24.37 hourly
(non-exempt, hourly). EEOC Code: SLS.
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. Accommodation:
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us. We offer staff discounts and benefits across H&M Group brands, including HIP (Incentive Program) and other local market perks. Details vary by location and employment type. Inclusion & Diversity:
H&M is committed to inclusive, diverse, and equitable workplaces. We welcome applicants from diverse backgrounds and encourage equal opportunity in recruitment. Do not attach a cover letter as part of your application. Company Description: At H&M, our purpose is to liberate fashion for the many and empower self-expression. We foster a culture of inclusion and belonging and seek colleagues who share this commitment. Location
500 Town Center Drive, Oxnard, United States
#J-18808-Ljbffr
About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. Overview
A Day in the Life: Working at H&M means no two days are ever the same. A typical day includes the responsibilities below, focusing on Customer Sales & Profit, Fashion & Trend Awareness, Team & Development, and Retail Operations/Visual & Commercial Execution. Responsibilities
Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Represent yourself and the H&M brand positively during customer interactions. Be aware of your department\'s strengths, identify commercial opportunities, and work with your Department Manager to act on them. Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers. Follow up that your team actively promotes our Customer Loyalty App (Hello Member) and in-store sustainability initiatives. Ensure correct routines in fitting rooms and at checkout, including transactions, returns and exchanges. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers. Ensure your team provides product and fashion knowledge during customer interactions. Team & Development
Retain and share knowledge and skills with the store team. Collaborate with the Visual Merchandiser team; plan and work as a team. Give & receive feedback to learn, develop and support each other. Communicate regularly with store colleagues to inform, motivate and inspire – daily and weekly meetings, etc. Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Retail Operations/Visual & Commercial Execution
Maintain a clean and tidy sales floor and back of house, including stockroom areas. Ensure high-fashion quality, visual and commercial product presentation, with proper garment care. Maintain stock levels and provide input on allocation to the Area team. Ensure the full garment cycle from delivery to presentation and fitting room routines align with internal standards and utilize provided tools and technology. Maintain in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.). Maintain price signs in-store and on the sales floor per global and local guidelines to ensure consistent price perception. Update and upkeep BOH areas with key information, health & safety, tidiness, etc. Responsible for opening & closing of the store daily. Who You Are
Emerging leader who enjoys taking responsibility and can be an effective, ambitious communicator. Supportive, analytical, capable of working with numbers and managing statistics. Achievement-oriented and motivated by performance and competition, with a customer-centric mindset. Why You’ll Love Working at H&M
We value diverse backgrounds and inclusion across race, ethnicity, gender, age, religion, sexual orientation, and disability. We are a values-driven organization guided by our seven values, with 75+ years of history. Access to Colleague Resource Groups (CRGs) for community and networking among colleagues. Inclusive culture where you\'re encouraged to be yourself at work. Large global talent community with opportunities for career growth. Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and a community day to service your local community. Employee discount at H&M, & Other Stories, and COS. Compensation:
expected base salary range is $20.65 - $24.37 hourly
(non-exempt, hourly). EEOC Code: SLS.
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. Accommodation:
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us. We offer staff discounts and benefits across H&M Group brands, including HIP (Incentive Program) and other local market perks. Details vary by location and employment type. Inclusion & Diversity:
H&M is committed to inclusive, diverse, and equitable workplaces. We welcome applicants from diverse backgrounds and encourage equal opportunity in recruitment. Do not attach a cover letter as part of your application. Company Description: At H&M, our purpose is to liberate fashion for the many and empower self-expression. We foster a culture of inclusion and belonging and seek colleagues who share this commitment. Location
500 Town Center Drive, Oxnard, United States
#J-18808-Ljbffr