Hilton Worldwide, Inc.
Front Desk Supervisor - Conrad Fort Lauderdale Beach
Hilton Worldwide, Inc., Fort Lauderdale, Florida, us, 33336
Job Description - Front Desk Supervisor - Conrad Fort Lauderdale Beach (HOT0BY7C)
Overview Conrad Fort Lauderdale Beach is looking for a Front Desk Supervisor to join the Department Team. This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets including a restaurant, pool side grill, cocktail lounge, marketplace, and in-room dining.
Shift:
Various – must be available to weekdays, weekends, and holidays.
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre-shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
Qualifications and Attributes
Hospitality values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Attributes: Quality, Productivity, Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all.
Benefits
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: access to educational credentials through Guild Education, including college degrees and professional certifications
401K plan and company match
Hilton Shares: employee stock purchase program (ESPP) with a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Note:
Available benefits may vary depending upon property-specific terms and conditions of employment.
Job Job: Guest Services, Operations, and Front Office
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Overview Conrad Fort Lauderdale Beach is looking for a Front Desk Supervisor to join the Department Team. This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets including a restaurant, pool side grill, cocktail lounge, marketplace, and in-room dining.
Shift:
Various – must be available to weekdays, weekends, and holidays.
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre-shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
Qualifications and Attributes
Hospitality values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Attributes: Quality, Productivity, Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all.
Benefits
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: access to educational credentials through Guild Education, including college degrees and professional certifications
401K plan and company match
Hilton Shares: employee stock purchase program (ESPP) with a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Note:
Available benefits may vary depending upon property-specific terms and conditions of employment.
Job Job: Guest Services, Operations, and Front Office
#J-18808-Ljbffr