Conrad Fort Lauderdale Beach
Guest Service Agent - Conrad Fort Lauderdale Beach
Conrad Fort Lauderdale Beach, Fort Lauderdale, Florida, us, 33336
Conrad Fort Lauderdale Beach is looking for a
Guest Service Agent
to join the Front Office Team. Overview
This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets including a restaurant, pool side grill, cocktail lounge, marketplace, and in-room dining. Responsibilities Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bell person accompany them. Assist guests with check-out, including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards. Demonstrate thorough knowledge of hotel information (room categories, room rates, packages, promotions, local area, and general product knowledge) and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests in a timely, friendly and efficient manner; field guest complaints and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests.
What we're looking for
We look for demonstration of Hilton values: Hospitality - Delivering exceptional guest experiences. Integrity - Doing the right thing, all the time. Leadership - Leaders in our industry and communities. Teamwork - Team players in everything we do. Ownership - Owners of our actions and decisions. Now - Operating with urgency and discipline.
Key attributes: Quality Productivity Dependability Customer Focus Adaptability
Benefits
Access to pay when you need it through DailyPay Medical Insurance Coverage for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education via Guild Education partnerships 401K plan with company match Hilton Shares: Employee stock purchase program Career growth and development Team Member Resource Groups Recognition and rewards programs Benefits may vary by property-specific terms and conditions
Work Locations
Conrad Fort Lauderdale Beach Schedule
Full-time Brand
Conrad Hotels & Resorts Job
Guest Services, Operations, and Front Office #J-18808-Ljbffr
Guest Service Agent
to join the Front Office Team. Overview
This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets including a restaurant, pool side grill, cocktail lounge, marketplace, and in-room dining. Responsibilities Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bell person accompany them. Assist guests with check-out, including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards. Demonstrate thorough knowledge of hotel information (room categories, room rates, packages, promotions, local area, and general product knowledge) and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests in a timely, friendly and efficient manner; field guest complaints and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests.
What we're looking for
We look for demonstration of Hilton values: Hospitality - Delivering exceptional guest experiences. Integrity - Doing the right thing, all the time. Leadership - Leaders in our industry and communities. Teamwork - Team players in everything we do. Ownership - Owners of our actions and decisions. Now - Operating with urgency and discipline.
Key attributes: Quality Productivity Dependability Customer Focus Adaptability
Benefits
Access to pay when you need it through DailyPay Medical Insurance Coverage for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education via Guild Education partnerships 401K plan with company match Hilton Shares: Employee stock purchase program Career growth and development Team Member Resource Groups Recognition and rewards programs Benefits may vary by property-specific terms and conditions
Work Locations
Conrad Fort Lauderdale Beach Schedule
Full-time Brand
Conrad Hotels & Resorts Job
Guest Services, Operations, and Front Office #J-18808-Ljbffr