Critical Response Group
Director Of Business Operations
Critical Response Group, Mercerville-Hamilton Square, New Jersey, United States
Critical Response Group (CRG)
is a unique team of U.S Special Operations Forces veterans, public safety professionals, and technical experts committed to enhancing public safety through the implementation of best-in-class technology and training techniques. Our solutions are validated by thousands of real-world incidents under the most stressful conditions and are deployed across the United States and internationally to protect schools, businesses, hospitals, and other critical infrastructure. Systems and Data Ownership
Serve as the administrator of CRM data integrity, ensuring sales inputs are timely and accurate. Partner with Sales Ops/RevOps stakeholders to improve CRM usability and accountability. Oversee integrations between ERP, CRM, HRIS, project management, and expense systems to ensure consistent data flow. Conduct data audits (weekly/monthly) to identify missing or inaccurate entries. Implement automation opportunities in NetSuite and CRM to reduce manual data entry and reporting lag. Establish data governance standards and ensure compliance across systems. Analytics and Insights
Build real-time KPI dashboards across finance, sales, operations, and customer success. Conduct scenario planning, sensitivity analyses, and “what-if” modeling for strategic decisions. Provide unit economics analysis, including margin, cost-per-unit, and contribution margin reporting. Benchmark organizational performance against industry standards and peer companies. Create “early warning” indicators to detect pipeline slippage, delivery bottlenecks, or margin erosion. Translate complex data into clear stories that enable executives to make faster, smarter decisions. Build production capacity models linking backlog, staffing, and throughput. Collaborate with Finance on variance analysis, highlighting root causes and recommending solutions. Monitor KPIs over time to assess the impact of new initiatives, pricing changes, or operational improvements. Strategic and Financial Planning
Partner with leadership to build annual budgets and quarterly forecasts grounded in data. Lead variance analysis to explain actual vs. forecast results and suggest corrective actions. Support long-term financial planning through cohort analysis, growth projections, and cost modeling. Develop insights to inform hiring strategies, resourcing plans, and vendor negotiations. Identify margin improvement opportunities by analyzing cost drivers across departments. Conduct pricing and profitability analysis to guide sales strategy and product positioning. Build models to assess ROI for new initiatives, product launches, or market expansions. Qualifications
Bachelor’s degree in Business, Finance, or a related discipline 5–7 years of relevant professional experience in business operations, analytics, finance, or related fields, with a proven track record as a hands-on operator: equally comfortable building dashboards and leading executive discussions. Strong knowledge of NetSuite ERP reporting, workflows, and integrations. Experience managing CRM platforms in a Business Operations capacity Advanced data modeling and visualization skills (Google Sheets/Excel required; BI tools preferred). Strong understanding of sales pipeline mechanics, revenue forecasting, and operational cost modeling. Demonstrated ability to drive adoption of systems across teams and hold stakeholders accountable for data quality. Excellent written and verbal communication; able to craft board-ready narratives from raw data. Comfort working in a high-growth, fast-paced environment with competing priorities. Proactive self-starter with strong creative problem-solving skills, able to anticipate challenges, design innovative solutions, and drive initiatives forward with minimal oversight.
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is a unique team of U.S Special Operations Forces veterans, public safety professionals, and technical experts committed to enhancing public safety through the implementation of best-in-class technology and training techniques. Our solutions are validated by thousands of real-world incidents under the most stressful conditions and are deployed across the United States and internationally to protect schools, businesses, hospitals, and other critical infrastructure. Systems and Data Ownership
Serve as the administrator of CRM data integrity, ensuring sales inputs are timely and accurate. Partner with Sales Ops/RevOps stakeholders to improve CRM usability and accountability. Oversee integrations between ERP, CRM, HRIS, project management, and expense systems to ensure consistent data flow. Conduct data audits (weekly/monthly) to identify missing or inaccurate entries. Implement automation opportunities in NetSuite and CRM to reduce manual data entry and reporting lag. Establish data governance standards and ensure compliance across systems. Analytics and Insights
Build real-time KPI dashboards across finance, sales, operations, and customer success. Conduct scenario planning, sensitivity analyses, and “what-if” modeling for strategic decisions. Provide unit economics analysis, including margin, cost-per-unit, and contribution margin reporting. Benchmark organizational performance against industry standards and peer companies. Create “early warning” indicators to detect pipeline slippage, delivery bottlenecks, or margin erosion. Translate complex data into clear stories that enable executives to make faster, smarter decisions. Build production capacity models linking backlog, staffing, and throughput. Collaborate with Finance on variance analysis, highlighting root causes and recommending solutions. Monitor KPIs over time to assess the impact of new initiatives, pricing changes, or operational improvements. Strategic and Financial Planning
Partner with leadership to build annual budgets and quarterly forecasts grounded in data. Lead variance analysis to explain actual vs. forecast results and suggest corrective actions. Support long-term financial planning through cohort analysis, growth projections, and cost modeling. Develop insights to inform hiring strategies, resourcing plans, and vendor negotiations. Identify margin improvement opportunities by analyzing cost drivers across departments. Conduct pricing and profitability analysis to guide sales strategy and product positioning. Build models to assess ROI for new initiatives, product launches, or market expansions. Qualifications
Bachelor’s degree in Business, Finance, or a related discipline 5–7 years of relevant professional experience in business operations, analytics, finance, or related fields, with a proven track record as a hands-on operator: equally comfortable building dashboards and leading executive discussions. Strong knowledge of NetSuite ERP reporting, workflows, and integrations. Experience managing CRM platforms in a Business Operations capacity Advanced data modeling and visualization skills (Google Sheets/Excel required; BI tools preferred). Strong understanding of sales pipeline mechanics, revenue forecasting, and operational cost modeling. Demonstrated ability to drive adoption of systems across teams and hold stakeholders accountable for data quality. Excellent written and verbal communication; able to craft board-ready narratives from raw data. Comfort working in a high-growth, fast-paced environment with competing priorities. Proactive self-starter with strong creative problem-solving skills, able to anticipate challenges, design innovative solutions, and drive initiatives forward with minimal oversight.
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