TriMark USA, LLC
Commercial Kitchen Equipment Senior Service Technician
TriMark USA, LLC, Boston, Massachusetts, us, 02298
Commercial Kitchen Equipment Senior Service Technician
Boston, MA, USA TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. Why you’ll love it here! Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance 401k Community Service Day Spotlight Awards National Sales Excellence Awards CFSP Prep Certification Program TriMark is growing our Service Team! Portal-to-Portal Pay : Compensation begins from the moment you leave your home until you return. 401(k) Matching Program : Supporting your long-term financial goals with company-matched contributions. Performance-Based Bonus Programs : Opportunities to earn additional income based on individual and team achievements. Manufacturer-Sponsored Onsite Training : Hands-on technical training directly from leading equipment manufacturers. Internal Career Growth : A strong focus on promoting from within and supporting professional advancement. On-Call Bonus Pay : Additional compensation for after-hours availability and support. POSITION SUMMARY: The Senior Service Technician reports to the Service Manager Located in Boston, MA Full-Time The Senior Service Technician is responsible for providing advanced-level service, repair, and installation of foodservice equipment at customer locations. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Advanced Service and Repair:
Perform complex equipment and accessory installations. Complete on-site repair and maintenance of all kitchen equipment. Independently handle advanced service, repair, and installation of customers' equipment. Conduct on-site troubleshooting, testing, and repairs. Manage and retain proper equipment, parts inventory, and tools on service vehicle.
Provide guidance and mentorship to junior technicians. Collaborate with team members to enhance overall technical proficiency. Safety and Compliance:
Lead safety initiatives and ensure compliance with safety protocols. Survey safety devices and equipment regularly. Ensure that post-installation and repairs are tested and adjusted to manufacturer’s recommended settings.
Inventory Management:
Manage and maintain proper equipment, parts inventory, and tools on the service vehicle. Conduct installation, servicing, and repair of foodservice equipment.
Communication and Reporting:
Consult with manufacturers, sales reps, and customers. Provide detailed and timely service reports. Collaborate with management on procedures and work order status.
Customer Interaction:
Deliver professional service and customer support during reactive service calls, PM's, and installs. Build and maintain positive customer relationships.
Leadership and Training:
Assist in training programs for junior technicians. Collaborate with management on continuous improvement initiatives.
Problem Solving:
Take the lead in troubleshooting complex issues and providing effective solutions. Reach out to higher-level technicians for support when needed.
Documentation:
Read and interpret equipment manuals for required maintenance and service. Maintain accurate records of parts, materials, and components.
COMPETENCIES: Advanced communication skills with customers and all levels of management. Strong leadership capabilities and the ability to mentor and guide junior technicians. Excellent problem-solving and troubleshooting skills. Ability to work independently and multitask effectively. Excellent phone etiquette, verbal, written, and interpersonal skills. QUALIFICATIONS & EXPERIENCE: 2 – 3 years of hands-on experience in commercial installation and service and repair of foodservice equipment. Successful completion of an accredited Technical/Trade school preferred. Valid Driver's License. 25% travel time may be required. Ability to successfully pass a background check post offer acceptance. PHYSICAL REQUIREMENTS: Ability to lift 75 pounds. Bend or twist body. Use hands to handle, control or feel objects, tools. or controls. Stand for long periods of time. Keep or regain their balance. Kneel, stoop, crouch, or crawl. TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
Boston, MA, USA TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. Why you’ll love it here! Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance 401k Community Service Day Spotlight Awards National Sales Excellence Awards CFSP Prep Certification Program TriMark is growing our Service Team! Portal-to-Portal Pay : Compensation begins from the moment you leave your home until you return. 401(k) Matching Program : Supporting your long-term financial goals with company-matched contributions. Performance-Based Bonus Programs : Opportunities to earn additional income based on individual and team achievements. Manufacturer-Sponsored Onsite Training : Hands-on technical training directly from leading equipment manufacturers. Internal Career Growth : A strong focus on promoting from within and supporting professional advancement. On-Call Bonus Pay : Additional compensation for after-hours availability and support. POSITION SUMMARY: The Senior Service Technician reports to the Service Manager Located in Boston, MA Full-Time The Senior Service Technician is responsible for providing advanced-level service, repair, and installation of foodservice equipment at customer locations. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Advanced Service and Repair:
Perform complex equipment and accessory installations. Complete on-site repair and maintenance of all kitchen equipment. Independently handle advanced service, repair, and installation of customers' equipment. Conduct on-site troubleshooting, testing, and repairs. Manage and retain proper equipment, parts inventory, and tools on service vehicle.
Provide guidance and mentorship to junior technicians. Collaborate with team members to enhance overall technical proficiency. Safety and Compliance:
Lead safety initiatives and ensure compliance with safety protocols. Survey safety devices and equipment regularly. Ensure that post-installation and repairs are tested and adjusted to manufacturer’s recommended settings.
Inventory Management:
Manage and maintain proper equipment, parts inventory, and tools on the service vehicle. Conduct installation, servicing, and repair of foodservice equipment.
Communication and Reporting:
Consult with manufacturers, sales reps, and customers. Provide detailed and timely service reports. Collaborate with management on procedures and work order status.
Customer Interaction:
Deliver professional service and customer support during reactive service calls, PM's, and installs. Build and maintain positive customer relationships.
Leadership and Training:
Assist in training programs for junior technicians. Collaborate with management on continuous improvement initiatives.
Problem Solving:
Take the lead in troubleshooting complex issues and providing effective solutions. Reach out to higher-level technicians for support when needed.
Documentation:
Read and interpret equipment manuals for required maintenance and service. Maintain accurate records of parts, materials, and components.
COMPETENCIES: Advanced communication skills with customers and all levels of management. Strong leadership capabilities and the ability to mentor and guide junior technicians. Excellent problem-solving and troubleshooting skills. Ability to work independently and multitask effectively. Excellent phone etiquette, verbal, written, and interpersonal skills. QUALIFICATIONS & EXPERIENCE: 2 – 3 years of hands-on experience in commercial installation and service and repair of foodservice equipment. Successful completion of an accredited Technical/Trade school preferred. Valid Driver's License. 25% travel time may be required. Ability to successfully pass a background check post offer acceptance. PHYSICAL REQUIREMENTS: Ability to lift 75 pounds. Bend or twist body. Use hands to handle, control or feel objects, tools. or controls. Stand for long periods of time. Keep or regain their balance. Kneel, stoop, crouch, or crawl. TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr