The Wallis
Overview
The Wallis Annenberg Center for the Performing Arts is a public-private partnership with the City of Beverly Hills. We strive to be a site for the convergence of relevant, dynamic performing arts, education and civic life, strengthening our local and global community as a presenter, producer, educator and community resource. Our core values are Trust, Artistic Courage, Enlightenment, Cooperation, Communication, Diversity, Equity and Inclusion, and Accountability. The campus is a 70,000-square-foot facility with the original 1933 Beverly Hills Post Office (on the National Register of Historic Places) and includes the Bram Goldsmith Theater (500 seats), the Lovelace Studio Theater (150 seats) and an inviting open-air plaza for family, community and other performances. About the Job
Assists the General Manager and the Assistant Ticket Services Manager in supervising and managing the overall day-to-day operations of Ticket Services and Operations. Requires strong customer service and computer skills, and must be able to interact with a broad range of constituents. The ideal candidate must be team-oriented, have strong time management, organizational, communication, and leadership skills, and be able to accept and respond openly to direction and work well in a highly collaborative environment. What You’ll Do
Be the Patron Experience Champion
Create exceptional experiences for subscribers, donors, and ticket buyers through phone, online, and in-person support, turning every interaction into a positive connection with The Wallis Serve as front-line support during performances, helping patrons with same-day sales and resolving any ticketing concerns with grace and efficiency Master the Technical Operations
Lead daily box office operations, including pre-show setup, will-call coordination, and ticket batch printing to ensure seamless performance days Maintain the integrity of our Tessitura system through precise data management, inventory control, and customer record updates Build shows, create promotional codes, manage packages and fees, and coordinate scanner setup for smooth event execution Drive Data and Communications
Generate targeted reports and create segmented lists that connect our diverse programming with the right audiences Process subscription renewals and coordinate with Education and Community Outreach departments for comp ticket fulfillment Handle administrative functions, including check request processing, filing, and patron outreach calls Provide Leadership Support
Mentor Ticket Services Associates and troubleshoot system issues alongside the Assistant Ticket Services Manager Serve in rotation as event Supervisor on Duty, ensuring operations run smoothly during performances Support the General Manager with special projects and daily administrative needs as our organization grows Other duties, functions, and special projects as assigned What We’re Looking For
1-2 years’ experience, preferably in ticketing or a combination of education and experience Previous Tessitura experience and/or knowledge of computerized ticketing/CRM software preferred, and an understanding of core ticketing concepts Superior interpersonal skills; communicate effectively with coworkers, guests, and clients, with the ability to interact positively with diverse groups Able to work calmly under tight deadlines and respond gracefully to high-pressure situations; show initiative and plan ahead Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry-leading level of service Strong communication skills, both written and verbal, are required Familiarity with Microsoft Office Suite, with particular proficiency in Excel preferred, as well as familiarity with Google Docs, Forms, and Apps Must be a self-starter and able to handle a multitude of situations and challenges on a day-to-day basis, along with managing multiple tasks simultaneously Hours will include evenings, weekends, and holidays as production schedules require Ability to accurately enter data into a CRM system and concentrate for long periods of time Degree or certificate in theater arts or related field preferred Previous experience in theater arts organization desired How You’ll Thrive Here
Service excellence mindset.
You’re energized by creating positive experiences for patrons and take pride in solving ticketing needs with care and efficiency. Detail-oriented reliability.
You excel at managing multiple tasks accurately, from data entry to inventory management, while maintaining high standards under pressure. Collaborative team player.
You value authentic relationships and work well with colleagues across departments to support seamless operations. Growth-oriented learner.
You bring solid experience while staying curious about new systems, processes, and ways to improve patron service. Adaptable problem-solver.
You handle unexpected situations calmly, think on your feet during busy performance nights, and find creative solutions to patron requests. Technology-savvy communicator.
You’re comfortable with ticketing systems and enjoy using technology to streamline workflows and enhance the patron experience. Note: This role will be recruited with a position start date no earlier than November 1, 2025. Salary & Benefits
This is a full-time, non-exempt position with a pay range between $21.25 and $21.86 per hour. Benefits include 100% paid medical benefits (including dental, vision, and life insurance for the employee), paid vacation, personal and sick days, 401k, paid parking, and occasional complimentary tickets for some events or productions at The Wallis. The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender. Physical Requirements
While performing the essential functions of this job, the incumbent must be able to stand and sit for extended periods, bend, reach, climb stairs, lift and move materials, pull/push, and operate computers and other office equipment. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made.
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The Wallis Annenberg Center for the Performing Arts is a public-private partnership with the City of Beverly Hills. We strive to be a site for the convergence of relevant, dynamic performing arts, education and civic life, strengthening our local and global community as a presenter, producer, educator and community resource. Our core values are Trust, Artistic Courage, Enlightenment, Cooperation, Communication, Diversity, Equity and Inclusion, and Accountability. The campus is a 70,000-square-foot facility with the original 1933 Beverly Hills Post Office (on the National Register of Historic Places) and includes the Bram Goldsmith Theater (500 seats), the Lovelace Studio Theater (150 seats) and an inviting open-air plaza for family, community and other performances. About the Job
Assists the General Manager and the Assistant Ticket Services Manager in supervising and managing the overall day-to-day operations of Ticket Services and Operations. Requires strong customer service and computer skills, and must be able to interact with a broad range of constituents. The ideal candidate must be team-oriented, have strong time management, organizational, communication, and leadership skills, and be able to accept and respond openly to direction and work well in a highly collaborative environment. What You’ll Do
Be the Patron Experience Champion
Create exceptional experiences for subscribers, donors, and ticket buyers through phone, online, and in-person support, turning every interaction into a positive connection with The Wallis Serve as front-line support during performances, helping patrons with same-day sales and resolving any ticketing concerns with grace and efficiency Master the Technical Operations
Lead daily box office operations, including pre-show setup, will-call coordination, and ticket batch printing to ensure seamless performance days Maintain the integrity of our Tessitura system through precise data management, inventory control, and customer record updates Build shows, create promotional codes, manage packages and fees, and coordinate scanner setup for smooth event execution Drive Data and Communications
Generate targeted reports and create segmented lists that connect our diverse programming with the right audiences Process subscription renewals and coordinate with Education and Community Outreach departments for comp ticket fulfillment Handle administrative functions, including check request processing, filing, and patron outreach calls Provide Leadership Support
Mentor Ticket Services Associates and troubleshoot system issues alongside the Assistant Ticket Services Manager Serve in rotation as event Supervisor on Duty, ensuring operations run smoothly during performances Support the General Manager with special projects and daily administrative needs as our organization grows Other duties, functions, and special projects as assigned What We’re Looking For
1-2 years’ experience, preferably in ticketing or a combination of education and experience Previous Tessitura experience and/or knowledge of computerized ticketing/CRM software preferred, and an understanding of core ticketing concepts Superior interpersonal skills; communicate effectively with coworkers, guests, and clients, with the ability to interact positively with diverse groups Able to work calmly under tight deadlines and respond gracefully to high-pressure situations; show initiative and plan ahead Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry-leading level of service Strong communication skills, both written and verbal, are required Familiarity with Microsoft Office Suite, with particular proficiency in Excel preferred, as well as familiarity with Google Docs, Forms, and Apps Must be a self-starter and able to handle a multitude of situations and challenges on a day-to-day basis, along with managing multiple tasks simultaneously Hours will include evenings, weekends, and holidays as production schedules require Ability to accurately enter data into a CRM system and concentrate for long periods of time Degree or certificate in theater arts or related field preferred Previous experience in theater arts organization desired How You’ll Thrive Here
Service excellence mindset.
You’re energized by creating positive experiences for patrons and take pride in solving ticketing needs with care and efficiency. Detail-oriented reliability.
You excel at managing multiple tasks accurately, from data entry to inventory management, while maintaining high standards under pressure. Collaborative team player.
You value authentic relationships and work well with colleagues across departments to support seamless operations. Growth-oriented learner.
You bring solid experience while staying curious about new systems, processes, and ways to improve patron service. Adaptable problem-solver.
You handle unexpected situations calmly, think on your feet during busy performance nights, and find creative solutions to patron requests. Technology-savvy communicator.
You’re comfortable with ticketing systems and enjoy using technology to streamline workflows and enhance the patron experience. Note: This role will be recruited with a position start date no earlier than November 1, 2025. Salary & Benefits
This is a full-time, non-exempt position with a pay range between $21.25 and $21.86 per hour. Benefits include 100% paid medical benefits (including dental, vision, and life insurance for the employee), paid vacation, personal and sick days, 401k, paid parking, and occasional complimentary tickets for some events or productions at The Wallis. The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender. Physical Requirements
While performing the essential functions of this job, the incumbent must be able to stand and sit for extended periods, bend, reach, climb stairs, lift and move materials, pull/push, and operate computers and other office equipment. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made.
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