The Wallis Annenberg Center for the Performing Arts
Ticket Operations Specialist
The Wallis Annenberg Center for the Performing Arts, Beverly Hills, California, United States, 90211
Overview
The Wallis Annenberg Center for the Performing Arts, a public-private partnership with the City of Beverly Hills, welcomes dynamic performing arts, education and civic life. Our core values are Trust, Artistic Courage, Enlightenment, Cooperation, Communication, Diversity, Equity and Inclusion, and Accountability. The 70,000-square-foot facility includes the original 1933 Beverly Hills Post Office lobby, the Bram Goldsmith Theater (500 seats), the Lovelace Studio Theater (150 seats), and an inviting open-air plaza for family, community and other performances. ABOUT THE JOB Assists the General Manager and the Assistant Ticket Services Manager in supervising and managing the day-to-day operations of Ticket Services and Operations. Requires strong customer service and computer skills and the ability to interact with a broad range of constituents. The ideal candidate is team-oriented and has strong time management, organizational, communication, and leadership abilities, and can accept direction in a highly collaborative environment. WHAT YOU'LL DO
Create exceptional experiences for subscribers, donors, and ticket buyers through phone, online, and in-person support, turning every interaction into a positive connection with The Wallis. Serve as front-line support during performances, assisting with same-day sales and resolving ticketing concerns with grace and efficiency. Master the Technical Operations
Lead daily box office operations, including pre-show setup, will-call coordination, and ticket batch printing for seamless performance days. Maintain the integrity of the Tessitura system through accurate data management, inventory control, and customer record updates. Build shows, create promotional codes, manage packages and fees, and coordinate scanner setup for smooth event execution. Drive Data and Communications
Generate targeted reports and create segmented lists that connect programming with the right audiences. Process subscription renewals and coordinate with Education and Community Outreach for comp ticket fulfillment. Handle administrative functions, including check requests, filing, and patron outreach calls. Provide Leadership Support
Mentor Ticket Services Associates and troubleshoot system issues with the Assistant Ticket Services Manager. Serve in rotation as event Supervisor on Duty, ensuring operations run smoothly during performances. Support the General Manager with special projects and daily administrative needs; perform other duties and special projects as assigned. WHAT WE'RE LOOKING FOR
1-2 years’ experience, preferably in ticketing or a combination of education and experience. Previous theater-related ticketing experience and/or knowledge of ticketing/CRM software is preferred. Superior interpersonal skills; ability to communicate effectively with coworkers, guests, and clients; ability to interact positively with diverse groups; build trust quickly and work well in a collaborative environment. Ability to work calmly under tight deadlines and respond gracefully to high-pressure situations; show initiative and plan ahead. Strong customer service skills, leading with empathy and a high level of service. Strong communication skills, both written and verbal. Familiarity with Microsoft Office Suite (with proficiency in Excel), Google Docs, Forms, and Apps. Must be a self-starter and able to handle multiple tasks simultaneously; hours include evenings, weekends, and holidays as production schedules require. Ability to accurately enter data into a CRM system and maintain focus for long periods. Degree or certificate in theater arts or related field preferred; previous theater arts organization experience is desired. HOW YOU'LL THRIVE HERE
Service excellence mindset.
You are energized by creating positive experiences for patrons and solving ticketing needs with care and efficiency. Detail-oriented reliability.
You manage multiple tasks accurately, from data entry to inventory management, under pressure. Collaborative team player.
You value authentic relationships and work across departments to support seamless operations. Growth-oriented learner.
You stay curious about new systems, processes, and ways to improve patron service. Adaptable problem-solver.
You handle unexpected situations calmly and find creative solutions during busy nights. Technology-savvy communicator.
You are comfortable with ticketing systems and using technology to streamline workflows. NOTE:
This role will be recruited with a position start date no earlier than November 1, 2025. SALARY & BENEFITS
This is a full-time, non-exempt position with a pay range between $21.25 and $21.86 per hour. Benefits include 100% paid medical (including dental, vision, and life insurance up to $25,000 for the employee), paid vacation, personal and sick days, 401k, paid parking, and complimentary tickets are occasionally available for some events or productions at The Wallis. EEO Statement:
The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender. PHYSICAL REQUIREMENTS
Must be able to stand or sit for extended periods; bend, reach, climb stairs, lift and move objects; pull, push and lift; reach above and below shoulder height. Visual abilities include close vision, color vision, depth perception, and ability to adjust focus. Must be able to operate computers and office equipment. Reasonable accommodations may be made for this role to perform essential functions.
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The Wallis Annenberg Center for the Performing Arts, a public-private partnership with the City of Beverly Hills, welcomes dynamic performing arts, education and civic life. Our core values are Trust, Artistic Courage, Enlightenment, Cooperation, Communication, Diversity, Equity and Inclusion, and Accountability. The 70,000-square-foot facility includes the original 1933 Beverly Hills Post Office lobby, the Bram Goldsmith Theater (500 seats), the Lovelace Studio Theater (150 seats), and an inviting open-air plaza for family, community and other performances. ABOUT THE JOB Assists the General Manager and the Assistant Ticket Services Manager in supervising and managing the day-to-day operations of Ticket Services and Operations. Requires strong customer service and computer skills and the ability to interact with a broad range of constituents. The ideal candidate is team-oriented and has strong time management, organizational, communication, and leadership abilities, and can accept direction in a highly collaborative environment. WHAT YOU'LL DO
Create exceptional experiences for subscribers, donors, and ticket buyers through phone, online, and in-person support, turning every interaction into a positive connection with The Wallis. Serve as front-line support during performances, assisting with same-day sales and resolving ticketing concerns with grace and efficiency. Master the Technical Operations
Lead daily box office operations, including pre-show setup, will-call coordination, and ticket batch printing for seamless performance days. Maintain the integrity of the Tessitura system through accurate data management, inventory control, and customer record updates. Build shows, create promotional codes, manage packages and fees, and coordinate scanner setup for smooth event execution. Drive Data and Communications
Generate targeted reports and create segmented lists that connect programming with the right audiences. Process subscription renewals and coordinate with Education and Community Outreach for comp ticket fulfillment. Handle administrative functions, including check requests, filing, and patron outreach calls. Provide Leadership Support
Mentor Ticket Services Associates and troubleshoot system issues with the Assistant Ticket Services Manager. Serve in rotation as event Supervisor on Duty, ensuring operations run smoothly during performances. Support the General Manager with special projects and daily administrative needs; perform other duties and special projects as assigned. WHAT WE'RE LOOKING FOR
1-2 years’ experience, preferably in ticketing or a combination of education and experience. Previous theater-related ticketing experience and/or knowledge of ticketing/CRM software is preferred. Superior interpersonal skills; ability to communicate effectively with coworkers, guests, and clients; ability to interact positively with diverse groups; build trust quickly and work well in a collaborative environment. Ability to work calmly under tight deadlines and respond gracefully to high-pressure situations; show initiative and plan ahead. Strong customer service skills, leading with empathy and a high level of service. Strong communication skills, both written and verbal. Familiarity with Microsoft Office Suite (with proficiency in Excel), Google Docs, Forms, and Apps. Must be a self-starter and able to handle multiple tasks simultaneously; hours include evenings, weekends, and holidays as production schedules require. Ability to accurately enter data into a CRM system and maintain focus for long periods. Degree or certificate in theater arts or related field preferred; previous theater arts organization experience is desired. HOW YOU'LL THRIVE HERE
Service excellence mindset.
You are energized by creating positive experiences for patrons and solving ticketing needs with care and efficiency. Detail-oriented reliability.
You manage multiple tasks accurately, from data entry to inventory management, under pressure. Collaborative team player.
You value authentic relationships and work across departments to support seamless operations. Growth-oriented learner.
You stay curious about new systems, processes, and ways to improve patron service. Adaptable problem-solver.
You handle unexpected situations calmly and find creative solutions during busy nights. Technology-savvy communicator.
You are comfortable with ticketing systems and using technology to streamline workflows. NOTE:
This role will be recruited with a position start date no earlier than November 1, 2025. SALARY & BENEFITS
This is a full-time, non-exempt position with a pay range between $21.25 and $21.86 per hour. Benefits include 100% paid medical (including dental, vision, and life insurance up to $25,000 for the employee), paid vacation, personal and sick days, 401k, paid parking, and complimentary tickets are occasionally available for some events or productions at The Wallis. EEO Statement:
The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender. PHYSICAL REQUIREMENTS
Must be able to stand or sit for extended periods; bend, reach, climb stairs, lift and move objects; pull, push and lift; reach above and below shoulder height. Visual abilities include close vision, color vision, depth perception, and ability to adjust focus. Must be able to operate computers and office equipment. Reasonable accommodations may be made for this role to perform essential functions.
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