SafetyChain Software, Inc.
Revenue Operations Leader
Remote Based - USA
Summary
SafetyChain Software is looking for a
Revenue Operations Leader.
Reporting to the CFO, this role will
serve as the strategic architect and operational owner of our end-to-end revenue engine. You will align and accelerate Sales, Marketing, and Customer Success teams through data-driven decision-making, automation, and process excellence. This role offers the unique opportunity to design and scale our RevOps function from the ground up, directly impacting our growth trajectory and operational efficiency. You will also lead the evaluation and deployment of cutting-edge GTM AI tools to drive productivity, conversion, forecasting accuracy, and personalized customer engagement across the revenue funnel. Do you like to solve problems in a fast-paced environment? Love collaborating with colleagues to help customers? Like the idea of a flexible, autonomous work environment to get the job done the way you like to work? This may just be what you are looking for – let’s get into the details! Who We Are: SafetyChain is a fast-growing B2B SaaS software company. Our industry leading Plant Management Platform helps manufacturers improve yield, maximize productivity, and ensure compliance throughout their operations. Headquartered in Novato, CA, we have a passionate, diverse team with the majority of our employees working remotely across the country to serve our customers. We operate with the fun and flexibility of a start-up combined with the stability of a mature and rapidly growing software company. Our solutions are used every day in thousands of facilities to help our customers make their products better and safer. Customers include many well-known brands like Albertsons, Clif Bar, Driscoll’s, Schwan’s, See’s Candies, Tyson Foods, United Airlines, WholeFoods and White Castle. We believe our culture of “Help and Hustle” makes for a great place to work and we foster a dynamic, positive environment that enables our teams to put their creative energies towards solving our customers’ problems and supporting each other. Our culture is real, tangible and immensely rewarding. What You'll Do: As the Leader of Revenue Operations, you will play a critical role in driving revenue efficiency, data integrity, and cross-functional alignment across the go-to-market (GTM) engine. Reporting to the CFO, you’ll lead the transformation of our HubSpot instance into a scalable, insight-rich system that supports Sales, Marketing, Customer Success, and Finance with accurate data, clean workflows, and meaningful reporting. Your work will directly impact key company performance metrics such as sales efficiency, marketing ROI, customer retention, and revenue forecasting accuracy. By improving our systems, you’ll help reduce operational drag, accelerate time-to-insight, and enable our GTM teams to make faster, more informed decisions. Key Responsibilities Strategic Revenue Operations & Leadership Develop and lead a comprehensive RevOps strategy to drive predictable revenue growth and customer lifecycle optimization. Champion cross-functional alignment through standardized KPIs, process governance, and shared operational frameworks. Define the long-term roadmap for the RevOps tech stack, data architecture, and organizational maturity. Partner with Finance and GTM leaders on annual planning, budgeting, and revenue modeling. AI-Enabled GTM Process Implementation Evaluate and implement AI-powered tools (e.g., Clari, Gong Forecast, People.ai, 6Sense, ZoomInfo) to improve forecasting, engagement intelligence, pipeline scoring, and territory planning. Develop AI-driven lead scoring and routing logic to prioritize high-intent accounts. Drive AI-assisted personalization and automation in outbound and customer engagement workflows. Integrate conversational intelligence and generative AI tools into sales enablement, QBR prep, and CS playbooks. CRM & Sales Operations Own HubSpot (or equivalent CRM), ensuring governance, user adoption, and data integrity. Optimize sales pipeline hygiene, lead-to-opportunity conversion processes, and forecasting accuracy. Build scalable sales workflows, task automation, and custom dashboards to support reps and sales leadership. Enable sales management with quota attainment tracking, productivity reporting, and coaching insights. Customer Success & Retention Operations Oversee CS platforms (e.g., Gainsight, Totango, ChurnZero) to drive visibility into adoption, risk, expansion, and advocacy. Implement onboarding and renewal automation, QBR orchestration, and customer health scoring. Drive reporting and insights for net revenue retention (NRR), churn analysis, and upsell/cross-sell effectiveness. Partner with CCO on segmentation, playbooks, and lifecycle automation. Data, Analytics & Reporting Build a unified GTM analytics layer with consistent definitions and real-time access to revenue insights. Partner with FP&A to deliver weekly, monthly, and quarterly reporting packages for the executive team and board. Lead governance of RevOps data warehouse, reporting hierarchy, and field standardization. Champion a data-driven culture through self-serve dashboards and ongoing stakeholder enablement. Process Excellence & Enablement Map, audit, and refine key GTM workflows to improve velocity, accountability, and conversion at every stage. Drive adoption of best practices across RevOps systems and processes. Partner with Sales Enablement to deliver actionable insights and playbooks grounded in pipeline analytics and customer intelligence. Create a framework for continuous improvement, feedback loops, and stakeholder alignment. What You’ll Need (Requirements) Required: 5–10 years of experience in Revenue Operations, GTM Strategy, or Business Operations at a B2B SaaS company, ideally with $10–50M ARR. Deep functional knowledge of sales, marketing, and CS operations in recurring revenue models. Proven experience administering and scaling tools such as Salesforce, HubSpot/Marketo/Pardot, and CS platforms. Strong analytical acumen with proficiency in forecasting, pipeline analytics, attribution modeling, and cohort analysis. Demonstrated success implementing GTM AI tools and process automation in a high-growth environment. Preferred: Familiarity with BI and data visualization tools (e.g., Tableau, Looker, Power BI). Experience with SQL or modern data stack components (e.g., Snowflake, dbt, Census). Prior RevOps leadership experience during 2–3x growth and/or team scaling. Our Values Quality Above All
: Build the best and most effective experiences for our teams and our customers Work Smart
: Drive operational excellence that maximizes productivity and delivers superior value to customers. Innovate for Impact
: Pioneer solutions that enhance manufacturing processes and outcomes, benefiting both our industry partners and the consumers they serve. Grow Together
: Create strong, inclusive partnerships with customers, working as One Team with help and hustle to drive mutual success and innovation. Integrity in Action
: Operate with honesty, transparency, and respect, fostering trust with our customers and our peers. Things that Make the Job Awesome Competitive compensation plan Opportunity for stock options Health benefits Self Care PTO Plan Flex Schedule Work From Home Flexibility Fast growing tech company with big opportunity Great team and culture Rewarding work that is solving an important problem Annual investment in your professional development Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.
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Revenue Operations Leader.
Reporting to the CFO, this role will
serve as the strategic architect and operational owner of our end-to-end revenue engine. You will align and accelerate Sales, Marketing, and Customer Success teams through data-driven decision-making, automation, and process excellence. This role offers the unique opportunity to design and scale our RevOps function from the ground up, directly impacting our growth trajectory and operational efficiency. You will also lead the evaluation and deployment of cutting-edge GTM AI tools to drive productivity, conversion, forecasting accuracy, and personalized customer engagement across the revenue funnel. Do you like to solve problems in a fast-paced environment? Love collaborating with colleagues to help customers? Like the idea of a flexible, autonomous work environment to get the job done the way you like to work? This may just be what you are looking for – let’s get into the details! Who We Are: SafetyChain is a fast-growing B2B SaaS software company. Our industry leading Plant Management Platform helps manufacturers improve yield, maximize productivity, and ensure compliance throughout their operations. Headquartered in Novato, CA, we have a passionate, diverse team with the majority of our employees working remotely across the country to serve our customers. We operate with the fun and flexibility of a start-up combined with the stability of a mature and rapidly growing software company. Our solutions are used every day in thousands of facilities to help our customers make their products better and safer. Customers include many well-known brands like Albertsons, Clif Bar, Driscoll’s, Schwan’s, See’s Candies, Tyson Foods, United Airlines, WholeFoods and White Castle. We believe our culture of “Help and Hustle” makes for a great place to work and we foster a dynamic, positive environment that enables our teams to put their creative energies towards solving our customers’ problems and supporting each other. Our culture is real, tangible and immensely rewarding. What You'll Do: As the Leader of Revenue Operations, you will play a critical role in driving revenue efficiency, data integrity, and cross-functional alignment across the go-to-market (GTM) engine. Reporting to the CFO, you’ll lead the transformation of our HubSpot instance into a scalable, insight-rich system that supports Sales, Marketing, Customer Success, and Finance with accurate data, clean workflows, and meaningful reporting. Your work will directly impact key company performance metrics such as sales efficiency, marketing ROI, customer retention, and revenue forecasting accuracy. By improving our systems, you’ll help reduce operational drag, accelerate time-to-insight, and enable our GTM teams to make faster, more informed decisions. Key Responsibilities Strategic Revenue Operations & Leadership Develop and lead a comprehensive RevOps strategy to drive predictable revenue growth and customer lifecycle optimization. Champion cross-functional alignment through standardized KPIs, process governance, and shared operational frameworks. Define the long-term roadmap for the RevOps tech stack, data architecture, and organizational maturity. Partner with Finance and GTM leaders on annual planning, budgeting, and revenue modeling. AI-Enabled GTM Process Implementation Evaluate and implement AI-powered tools (e.g., Clari, Gong Forecast, People.ai, 6Sense, ZoomInfo) to improve forecasting, engagement intelligence, pipeline scoring, and territory planning. Develop AI-driven lead scoring and routing logic to prioritize high-intent accounts. Drive AI-assisted personalization and automation in outbound and customer engagement workflows. Integrate conversational intelligence and generative AI tools into sales enablement, QBR prep, and CS playbooks. CRM & Sales Operations Own HubSpot (or equivalent CRM), ensuring governance, user adoption, and data integrity. Optimize sales pipeline hygiene, lead-to-opportunity conversion processes, and forecasting accuracy. Build scalable sales workflows, task automation, and custom dashboards to support reps and sales leadership. Enable sales management with quota attainment tracking, productivity reporting, and coaching insights. Customer Success & Retention Operations Oversee CS platforms (e.g., Gainsight, Totango, ChurnZero) to drive visibility into adoption, risk, expansion, and advocacy. Implement onboarding and renewal automation, QBR orchestration, and customer health scoring. Drive reporting and insights for net revenue retention (NRR), churn analysis, and upsell/cross-sell effectiveness. Partner with CCO on segmentation, playbooks, and lifecycle automation. Data, Analytics & Reporting Build a unified GTM analytics layer with consistent definitions and real-time access to revenue insights. Partner with FP&A to deliver weekly, monthly, and quarterly reporting packages for the executive team and board. Lead governance of RevOps data warehouse, reporting hierarchy, and field standardization. Champion a data-driven culture through self-serve dashboards and ongoing stakeholder enablement. Process Excellence & Enablement Map, audit, and refine key GTM workflows to improve velocity, accountability, and conversion at every stage. Drive adoption of best practices across RevOps systems and processes. Partner with Sales Enablement to deliver actionable insights and playbooks grounded in pipeline analytics and customer intelligence. Create a framework for continuous improvement, feedback loops, and stakeholder alignment. What You’ll Need (Requirements) Required: 5–10 years of experience in Revenue Operations, GTM Strategy, or Business Operations at a B2B SaaS company, ideally with $10–50M ARR. Deep functional knowledge of sales, marketing, and CS operations in recurring revenue models. Proven experience administering and scaling tools such as Salesforce, HubSpot/Marketo/Pardot, and CS platforms. Strong analytical acumen with proficiency in forecasting, pipeline analytics, attribution modeling, and cohort analysis. Demonstrated success implementing GTM AI tools and process automation in a high-growth environment. Preferred: Familiarity with BI and data visualization tools (e.g., Tableau, Looker, Power BI). Experience with SQL or modern data stack components (e.g., Snowflake, dbt, Census). Prior RevOps leadership experience during 2–3x growth and/or team scaling. Our Values Quality Above All
: Build the best and most effective experiences for our teams and our customers Work Smart
: Drive operational excellence that maximizes productivity and delivers superior value to customers. Innovate for Impact
: Pioneer solutions that enhance manufacturing processes and outcomes, benefiting both our industry partners and the consumers they serve. Grow Together
: Create strong, inclusive partnerships with customers, working as One Team with help and hustle to drive mutual success and innovation. Integrity in Action
: Operate with honesty, transparency, and respect, fostering trust with our customers and our peers. Things that Make the Job Awesome Competitive compensation plan Opportunity for stock options Health benefits Self Care PTO Plan Flex Schedule Work From Home Flexibility Fast growing tech company with big opportunity Great team and culture Rewarding work that is solving an important problem Annual investment in your professional development Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.
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