Door LLC.
What is the purpose of this role?
We are seeking a dynamic and results-oriented
Vice President of Operations
to lead our global hardware Supply Chain, Field Service and Customer Support teams. What is the role?
This is a critical leadership role responsible for optimizing operational efficiency and execution, enhancing customer satisfaction, and driving strategic growth. As a key member of the
Leadership Team , this role will report directly to the
CEO . The ideal candidate is a seasoned supply chain executive with experience scaling complex hardware operations, while also empowering lieutenants to deliver world-class service and support. Who is DOOR?
DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platform—helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market. We believe smarter buildings make life simpler. At DOOR, you’ll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside. DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply. What will you do?
Supply Chain Management: End-to-End Oversight: Manage the entire supply chain, from demand planning to fulfillment including procurement and inventory management to warehouse management, logistics, and distribution. Implement strategies to evolve with the current and future tariff environment. Manufacturing & Supplier Strategy: Manage relationships with ODMs/contract manufacturers, negotiate contracts, and establish dual-sourcing strategies to mitigate risk. Drive BOM cost optimization and landed cost reduction while navigating evolving tariff and trade environments. Procurement Discipline: Build disciplined purchasing processes, right-size spend, and ensure transparency of supplier commitments. Implement lifecycle purchasing strategies to support new product launches and end-of-life transitions. Warehouse & Fulfillment: Oversee warehousing, inbound/outbound logistics, activation/provisioning, inventory management, demand planning, and accuracy of order fulfillment. Ensure warranties and RMAs are processed seamlessly. Risk Mitigation: Develop and implement robust risk management plans to address potential supply chain disruptions. Data & Analytics: Establish KPIs and dashboards to monitor COGS, landed costs, lead times, inventory turns, and supply continuity. Technician Service Delivery: Operational Excellence: Oversee all aspects of field operations, including onboarding, technical and channel partner training and certification, scheduling, dispatch, and quality control. You will be responsible for managing our network of 2,500+ technicians that support our lines of business including D2C, B2B2C and multifamily smart home installations. Strategic Leadership: Develop and execute a comprehensive strategy for the Technician Service organization to ensure world-class service delivery, efficiency, and profitability. Performance Management: Establish and monitor KPIs for the field service team, such as fulfillment rates, SLAs, and customer satisfaction scores. Team & Network Development: Lead, mentor, and develop a high-performing team of operations support and technicians, including onboarding new trades to expand our service capabilities. Support the growth of the DOOR business: Lead a Field Project Management team responsible for installing our access control and residential locks; build a nationwide network and partner with ecosystem providers to grow revenue and profitability. Customer Service: Customer-Centric Culture: Champion a culture of exceptional customer service throughout the organization. Support Operations: Oversee onsite and offshore Customer Service teams, ensuring timely and effective resolution of inquiries and issues. Process Improvement: Analyze customer feedback and support data to identify trends and implement process improvements that enhance the overall customer experience. Implement feedback loops with product and engineering to improve capabilities and performance. Technology & Tools: Evaluate and implement new technologies and tools to improve efficiency and reduce total cost of ownership of the Customer Service function. Cross-Functional Leadership: Strategic Planning: Collaborate with executive leadership to define and achieve company-wide strategic goals. Budget Management: Understand committed supplier spend and leverage information to provide accurate cash flow forecasts. Continuous Improvement: Drive a culture of continuous improvement using data and analytics to identify opportunities for efficiency and quality gains. Reporting: Provide regular, data-driven reports to the executive team on operational performance, challenges, and opportunities. What do you bring to DOOR? Bachelor's degree in Business, Supply Chain, Engineering, Operations Management, or a related field. Master’s degree (MBA) is a plus. 10+ years of progressive leadership experience in Operations, with a minimum of 5 years in a senior leadership role (e.g., Director or VP). Proven success in global supply chain management (procurement, manufacturing, logistics, warehouse ops, demand planning). Demonstrated expertise in leading an operations organization with a track record of building, leading, and motivating high-performing teams in various areas including customer support and field operations. Strong financial acumen and experience with budget management. Excellent communication, interpersonal, and negotiation skills. Ability to think strategically and execute tactically. Experience in the smart home industry with hardware, software and installation is a plus. DOOR embraces diversity and strives to create an inclusive environment for all. What does DOOR bring to the table?
We are reimagining what a supportive workplace looks like. We provide competitive compensation packages and a comprehensive suite of benefits, including employer-sponsored health, dental, vision and life options, generous PTO, and an inclusive benefits approach: Parental Leave: DOOR provides company-supported parental leave for both primary and non-primary caregivers with tiered return-to-work options. Flexible Time Off: Flexible policy to rest, recharge, and maintain well-being. Flexible Working Days: Support flexible work schedules. Comprehensive Health Coverage: Medical, dental, and vision plans with multiple tiers; FSA options with employer contributions. Life & AD&D Insurance: Employer-paid basic life and AD&D; option to purchase additional coverage. Disability Benefits: Short-term and long-term disability coverage. Retirement Planning: 401(k) with Vanguard; flexible contribution options. DOOR Equipment Setup: Full hardware setup from our home line of products and free monitoring. Joining us means: Having teammates all over the world in the US, Argentina, Spain and Romania. Collaborating in a fast-paced environment to grow your career. Being encouraged to invent and innovate; calculated risk-taking and thinking outside the box are encouraged. We embrace diversity and strive to create an inclusive environment for all. Attention Job Seekers: Beware of job scams! Job scams are on the rise. Here are guidelines to stay safe when applying for a job with Latch or DOOR: Communications from Latch or DOOR will come from @latch.com or @door.com. Do not interview via channels not from these domains. Latch never interviews candidates via Skype or in writing where you do not see the interviewer. Interviews occur by video or in person. Do not share sensitive personal information with anyone offering a job unless you verified it is from Latch or DOOR. Do not purchase equipment for a job offer with promised reimbursement. If you believe you were a scam victim, report to the FBI: https://www.ic3.gov/
#J-18808-Ljbffr
We are seeking a dynamic and results-oriented
Vice President of Operations
to lead our global hardware Supply Chain, Field Service and Customer Support teams. What is the role?
This is a critical leadership role responsible for optimizing operational efficiency and execution, enhancing customer satisfaction, and driving strategic growth. As a key member of the
Leadership Team , this role will report directly to the
CEO . The ideal candidate is a seasoned supply chain executive with experience scaling complex hardware operations, while also empowering lieutenants to deliver world-class service and support. Who is DOOR?
DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platform—helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market. We believe smarter buildings make life simpler. At DOOR, you’ll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside. DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply. What will you do?
Supply Chain Management: End-to-End Oversight: Manage the entire supply chain, from demand planning to fulfillment including procurement and inventory management to warehouse management, logistics, and distribution. Implement strategies to evolve with the current and future tariff environment. Manufacturing & Supplier Strategy: Manage relationships with ODMs/contract manufacturers, negotiate contracts, and establish dual-sourcing strategies to mitigate risk. Drive BOM cost optimization and landed cost reduction while navigating evolving tariff and trade environments. Procurement Discipline: Build disciplined purchasing processes, right-size spend, and ensure transparency of supplier commitments. Implement lifecycle purchasing strategies to support new product launches and end-of-life transitions. Warehouse & Fulfillment: Oversee warehousing, inbound/outbound logistics, activation/provisioning, inventory management, demand planning, and accuracy of order fulfillment. Ensure warranties and RMAs are processed seamlessly. Risk Mitigation: Develop and implement robust risk management plans to address potential supply chain disruptions. Data & Analytics: Establish KPIs and dashboards to monitor COGS, landed costs, lead times, inventory turns, and supply continuity. Technician Service Delivery: Operational Excellence: Oversee all aspects of field operations, including onboarding, technical and channel partner training and certification, scheduling, dispatch, and quality control. You will be responsible for managing our network of 2,500+ technicians that support our lines of business including D2C, B2B2C and multifamily smart home installations. Strategic Leadership: Develop and execute a comprehensive strategy for the Technician Service organization to ensure world-class service delivery, efficiency, and profitability. Performance Management: Establish and monitor KPIs for the field service team, such as fulfillment rates, SLAs, and customer satisfaction scores. Team & Network Development: Lead, mentor, and develop a high-performing team of operations support and technicians, including onboarding new trades to expand our service capabilities. Support the growth of the DOOR business: Lead a Field Project Management team responsible for installing our access control and residential locks; build a nationwide network and partner with ecosystem providers to grow revenue and profitability. Customer Service: Customer-Centric Culture: Champion a culture of exceptional customer service throughout the organization. Support Operations: Oversee onsite and offshore Customer Service teams, ensuring timely and effective resolution of inquiries and issues. Process Improvement: Analyze customer feedback and support data to identify trends and implement process improvements that enhance the overall customer experience. Implement feedback loops with product and engineering to improve capabilities and performance. Technology & Tools: Evaluate and implement new technologies and tools to improve efficiency and reduce total cost of ownership of the Customer Service function. Cross-Functional Leadership: Strategic Planning: Collaborate with executive leadership to define and achieve company-wide strategic goals. Budget Management: Understand committed supplier spend and leverage information to provide accurate cash flow forecasts. Continuous Improvement: Drive a culture of continuous improvement using data and analytics to identify opportunities for efficiency and quality gains. Reporting: Provide regular, data-driven reports to the executive team on operational performance, challenges, and opportunities. What do you bring to DOOR? Bachelor's degree in Business, Supply Chain, Engineering, Operations Management, or a related field. Master’s degree (MBA) is a plus. 10+ years of progressive leadership experience in Operations, with a minimum of 5 years in a senior leadership role (e.g., Director or VP). Proven success in global supply chain management (procurement, manufacturing, logistics, warehouse ops, demand planning). Demonstrated expertise in leading an operations organization with a track record of building, leading, and motivating high-performing teams in various areas including customer support and field operations. Strong financial acumen and experience with budget management. Excellent communication, interpersonal, and negotiation skills. Ability to think strategically and execute tactically. Experience in the smart home industry with hardware, software and installation is a plus. DOOR embraces diversity and strives to create an inclusive environment for all. What does DOOR bring to the table?
We are reimagining what a supportive workplace looks like. We provide competitive compensation packages and a comprehensive suite of benefits, including employer-sponsored health, dental, vision and life options, generous PTO, and an inclusive benefits approach: Parental Leave: DOOR provides company-supported parental leave for both primary and non-primary caregivers with tiered return-to-work options. Flexible Time Off: Flexible policy to rest, recharge, and maintain well-being. Flexible Working Days: Support flexible work schedules. Comprehensive Health Coverage: Medical, dental, and vision plans with multiple tiers; FSA options with employer contributions. Life & AD&D Insurance: Employer-paid basic life and AD&D; option to purchase additional coverage. Disability Benefits: Short-term and long-term disability coverage. Retirement Planning: 401(k) with Vanguard; flexible contribution options. DOOR Equipment Setup: Full hardware setup from our home line of products and free monitoring. Joining us means: Having teammates all over the world in the US, Argentina, Spain and Romania. Collaborating in a fast-paced environment to grow your career. Being encouraged to invent and innovate; calculated risk-taking and thinking outside the box are encouraged. We embrace diversity and strive to create an inclusive environment for all. Attention Job Seekers: Beware of job scams! Job scams are on the rise. Here are guidelines to stay safe when applying for a job with Latch or DOOR: Communications from Latch or DOOR will come from @latch.com or @door.com. Do not interview via channels not from these domains. Latch never interviews candidates via Skype or in writing where you do not see the interviewer. Interviews occur by video or in person. Do not share sensitive personal information with anyone offering a job unless you verified it is from Latch or DOOR. Do not purchase equipment for a job offer with promised reimbursement. If you believe you were a scam victim, report to the FBI: https://www.ic3.gov/
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