Pine Services Group
VP of Professional Services (ERP)
Pine Services Group, Charlotte, North Carolina, United States, 28245
Overview
One of our portfolio companies,
Practical Software Solutions —a 30-year-old ERP and SaaS provider—is hiring a
VP of Professional Services
to support its next growth phase. This is an exciting opportunity to spearhead the delivery function of an established ERP VAR that is poised for continued expansion. Practical Software Solutions
provides ERP and SaaS solutions to a wide range of industries, including accounting, manufacturing, construction, real estate, and professional services. Since its founding in 1993, the company has built a reputation for operational excellence, strong client relationships, and long-term delivery partnerships. As it continues to scale, the company is creating a new executive-level professional services role to support its evolving business and leadership structure. The Role
The
Vice President of Professional Services
will serve as Head of Delivery, overseeing
consulting, development, and support . This executive will be responsible for ensuring successful customer outcomes, scalable operations, and financial performance across all delivery functions. This is both a
strategic and hands-on role : the VP will establish a professionalized delivery engine while directly supporting project teams and customers as needed. Key Responsibilities
Customer Success Ensure high-quality ERP implementations and ongoing support with strong NPS/CSAT scores. Design and oversee smooth handoffs from sales → consulting → support. Serve as an executive sponsor for key customer relationships. Operational Leadership Standardize project delivery methodologies across products and vertical IP. Manage project portfolio: utilization, capacity planning, backlog health, and SLA compliance. Track and report on KPIs (margins, resource utilization, customer satisfaction). People Leadership Lead, mentor, and develop consultants, developers, and support staff. Build a leadership bench (consulting leads, development lead, support lead). Define clear career paths and training programs to retain top talent. Financial & Strategic Impact Own Professional Services P&L performance (revenue recognition, margin, utilization). Align delivery capacity with sales pipeline to maximize revenue realization. Partner with Sales and Product to identify upsell opportunities and productize services. Qualifications
10+ years of progressive leadership in
Professional Services, Consulting, or Delivery
within ERP, SaaS, or enterprise software. Proven success managing
consultants, developers, and support teams . Strong background in
project/program management
and
services operations . Financial acumen: P&L ownership, margin optimization, forecasting. Track record of
scaling delivery teams
and standardizing methodologies. Excellent communication and executive presence; able to influence across stakeholders. Experience in
ERP (Sage, NetSuite, Dynamics, SAP, Oracle, Acumatica, or similar)
strongly preferred. Leadership DNA
Customer-first mindset. Calm and steady under pressure. Collaborative and transparent partner to peers and executives. Hands-on operator with a builder mentality. Passionate about developing people and teams. Why Join Us?
Lead and scale the entire delivery organization of a growing ERP VAR. Work in a
buy-and-hold-forever environment
where long-term success, not short-term exit, is the goal. Partner closely with the CEO and executive team to shape the company’s growth trajectory. Build a legacy: establish a professional services culture and structure that scales with the business.
#J-18808-Ljbffr
One of our portfolio companies,
Practical Software Solutions —a 30-year-old ERP and SaaS provider—is hiring a
VP of Professional Services
to support its next growth phase. This is an exciting opportunity to spearhead the delivery function of an established ERP VAR that is poised for continued expansion. Practical Software Solutions
provides ERP and SaaS solutions to a wide range of industries, including accounting, manufacturing, construction, real estate, and professional services. Since its founding in 1993, the company has built a reputation for operational excellence, strong client relationships, and long-term delivery partnerships. As it continues to scale, the company is creating a new executive-level professional services role to support its evolving business and leadership structure. The Role
The
Vice President of Professional Services
will serve as Head of Delivery, overseeing
consulting, development, and support . This executive will be responsible for ensuring successful customer outcomes, scalable operations, and financial performance across all delivery functions. This is both a
strategic and hands-on role : the VP will establish a professionalized delivery engine while directly supporting project teams and customers as needed. Key Responsibilities
Customer Success Ensure high-quality ERP implementations and ongoing support with strong NPS/CSAT scores. Design and oversee smooth handoffs from sales → consulting → support. Serve as an executive sponsor for key customer relationships. Operational Leadership Standardize project delivery methodologies across products and vertical IP. Manage project portfolio: utilization, capacity planning, backlog health, and SLA compliance. Track and report on KPIs (margins, resource utilization, customer satisfaction). People Leadership Lead, mentor, and develop consultants, developers, and support staff. Build a leadership bench (consulting leads, development lead, support lead). Define clear career paths and training programs to retain top talent. Financial & Strategic Impact Own Professional Services P&L performance (revenue recognition, margin, utilization). Align delivery capacity with sales pipeline to maximize revenue realization. Partner with Sales and Product to identify upsell opportunities and productize services. Qualifications
10+ years of progressive leadership in
Professional Services, Consulting, or Delivery
within ERP, SaaS, or enterprise software. Proven success managing
consultants, developers, and support teams . Strong background in
project/program management
and
services operations . Financial acumen: P&L ownership, margin optimization, forecasting. Track record of
scaling delivery teams
and standardizing methodologies. Excellent communication and executive presence; able to influence across stakeholders. Experience in
ERP (Sage, NetSuite, Dynamics, SAP, Oracle, Acumatica, or similar)
strongly preferred. Leadership DNA
Customer-first mindset. Calm and steady under pressure. Collaborative and transparent partner to peers and executives. Hands-on operator with a builder mentality. Passionate about developing people and teams. Why Join Us?
Lead and scale the entire delivery organization of a growing ERP VAR. Work in a
buy-and-hold-forever environment
where long-term success, not short-term exit, is the goal. Partner closely with the CEO and executive team to shape the company’s growth trajectory. Build a legacy: establish a professional services culture and structure that scales with the business.
#J-18808-Ljbffr