Starbucks
Assistant Store Manager
From the beginning, Starbucks set out to be a different kind of company. We are a neighborhood gathering place, a part of daily routine, and we call our employees ‘partners’ because we are all partners in shared success. This role contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for customers and partners. The store lead regularly exercises discretion in managing the overall operation of the store, including supervision and directing the workforce, staffing decisions, customer satisfaction, product quality, financial performance, and safety and security within the store.
Summary of Key Responsibilities
Leadership – Set goals for the work group, develop capability, and model collaboration; promote the culture, values and mission; ensure smooth operations and customer service excellence.
Planning and Execution – Develop strategic and operational plans, manage execution, monitor staffing levels, and communicate responsibilities to store partners.
Customer Service & Operations – Train and hold partners accountable for legendary service; maintain calm demeanor during high volume or unusual events.
Business Requirements – Use operational tools (scheduling, reporting, cash/inventory management); analyze financial reports, sales trends, and forecasts to maximize profits.
Resource Management – Access external resources as needed to support operations and district/regional initiatives; monitor market trends and local competition.
Customer & Community Focus – Identify customer requirements, solicit feedback, and respond to local market needs.
Financial Management – Achieve financial objectives within budget; manage revenue, cash handling, deposits, and inventory; ensure merchandise availability and stock control; uphold safety and quality standards.
Partner Development & Team Building – Coach, provide feedback, set goals, manage performance, and develop positive relationships; foster a culture of appreciation and learning.
Compliance & Culture – Ensure legal and operational compliance; maintain a respectful, inclusive team environment; promote coffee knowledge and conversation.
Hiring & Development – Interview, train, plan, assign, and direct work; conduct goal setting and performance reviews; address complaints and resolve problems; conduct regular store meetings.
Summary of Experience
Progressive responsibility in a retail or restaurant environment – 3 years
Experience in analyzing financial reports and supervision – 1 year
Required Knowledge, Skills and Abilities
Strong operational skills to work in a customer-service environment and manage multiple situations
Ability to perform in a fast-paced environment with effective communication
Ability to manage resources to meet service levels
Knowledge of customer service techniques and supervisory practices
Strong organization, planning, prioritizing, problem solving, and team-building skills with leadership abilities
Competencies
Living our Mission & values
Helping others succeed
Achieving results
Winning with integrity
Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today
#J-18808-Ljbffr
Summary of Key Responsibilities
Leadership – Set goals for the work group, develop capability, and model collaboration; promote the culture, values and mission; ensure smooth operations and customer service excellence.
Planning and Execution – Develop strategic and operational plans, manage execution, monitor staffing levels, and communicate responsibilities to store partners.
Customer Service & Operations – Train and hold partners accountable for legendary service; maintain calm demeanor during high volume or unusual events.
Business Requirements – Use operational tools (scheduling, reporting, cash/inventory management); analyze financial reports, sales trends, and forecasts to maximize profits.
Resource Management – Access external resources as needed to support operations and district/regional initiatives; monitor market trends and local competition.
Customer & Community Focus – Identify customer requirements, solicit feedback, and respond to local market needs.
Financial Management – Achieve financial objectives within budget; manage revenue, cash handling, deposits, and inventory; ensure merchandise availability and stock control; uphold safety and quality standards.
Partner Development & Team Building – Coach, provide feedback, set goals, manage performance, and develop positive relationships; foster a culture of appreciation and learning.
Compliance & Culture – Ensure legal and operational compliance; maintain a respectful, inclusive team environment; promote coffee knowledge and conversation.
Hiring & Development – Interview, train, plan, assign, and direct work; conduct goal setting and performance reviews; address complaints and resolve problems; conduct regular store meetings.
Summary of Experience
Progressive responsibility in a retail or restaurant environment – 3 years
Experience in analyzing financial reports and supervision – 1 year
Required Knowledge, Skills and Abilities
Strong operational skills to work in a customer-service environment and manage multiple situations
Ability to perform in a fast-paced environment with effective communication
Ability to manage resources to meet service levels
Knowledge of customer service techniques and supervisory practices
Strong organization, planning, prioritizing, problem solving, and team-building skills with leadership abilities
Competencies
Living our Mission & values
Helping others succeed
Achieving results
Winning with integrity
Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today
#J-18808-Ljbffr