Friend Health
Primary responsibilities include providing outreach and engagement services with individuals, groups, and organizations in the community, including police departments, schools, churches, DCFS, Department of Public Aid, Courts, etc.
POSITION RESPONSIBILITIES
Provide mobile crisis response services in pairs of two, which include assessment, engagement, and safety planning with individuals in the community.
Conduct outreach/engagement follow-up visits and calls to Call4Calm or 988 inquiries; contact clients from attributed health plans and/or recently discharged from hospitals or emergency rooms; provide care coordination assistance and referral services to additional programs as needed.
Maintain regular communication with referral sources to plan and coordinate treatments and services, relay information on case progress, respond to questions or concerns on program services or options.
Promote HRDI programs to hospital personnel and develop appropriate contacts to enhance opportunities for future referrals.
Give marketing resources to community partners to explain HRDI programs, treatment options, and requirements to potential clients.
Complete required paperwork related to screenings; submit reports as requested.
Provide staffing for shifts where coverage is needed; on-call coverage as needed.
Communicate effectively with the Program Supervisor and team for consultation and information sharing.
Complete all documentation and reports in a timely and thorough manner.
Perform other related duties and/or projects as assigned.
Participate in various collaborative projects and meetings with current and potential referral sources to facilitate outreach objectives.
Identify and evaluate trends and patterns of referrals and participate in program/process improvements to enhance referral outcomes.
Perform initial case management to facilitate program admission and retention, which includes encouraging and motivating clients’ participation and commitment to treatment, directing clients to additional services as needed, following up with various agencies and insurance carriers to resolve problems.
QUALIFICATIONS
High School Diploma or GED; at least 1 year of experience that is directly related to the duties and responsibilities specified.
Knowledge of community associations/affiliations.
Excellent writing skills.
Well-organized, detailed-oriented, and able to function in a fast-paced work environment.
Knowledge of computers and applicable software.
We are an equal opportunities employer and welcome applications from all qualified candidates. We comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations.
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