Verizon Communications
Associate Director - Training & Field Execution
Verizon Communications, New York, New York, us, 10261
Associate Director - Training & Field Execution
Apply prior to the end date: October 10th, 2025
What you’ll do This position will be a mobile worker with up to 25% travel. As the Associate Director - Training and Field Execution, you will lead a team of people leaders responsible for executing the strategic vision & plans you develop centered around training, communications, and execution of strategic initiatives in the field for the Value Indirect organization. Value Indirect supports the Total Wireless Exclusive Retail channel as well as the Authorized Retailer channel supporting Simple Mobile and Verizon Prepaid brands.
Build the strategic framework of these organizations and drive the functional leaders focused on Training, Communications, and Execution to implement the playbook you’ve developed.
Create & delivering training, developing resources, drafting & delivering communications, and ensuring front line sales associates deliver a positive overall customer experience in Value Indirect locations.
Lead the Field Implementation and Execution team, developing key strategic implementation & execution plans associated with product, service, and promotional launches within Value Indirect.
Partner with HQ and Field teams to align execution and implementation strategies across the Total Wireless, Verizon Prepaid, and Simple Mobile brands.
Manage resources, prioritization, and create efficient ways of working across the organization.
Influence Verizon Value Indirect sales results through knowledge of the prepaid industry and indirect agent relationships; lead training & sales organizations.
The primary responsibilities of this position include:
Build & execute on a strategic framework centered around sales & experience excellence in Value Indirect physical distribution.
Lead a team of people leaders responsible for the execution of training, resources, communications, implementation, and customer experience strategy in Verizon Value Indirect channel.
Lead and manage cross functional programs & projects from initiation to delivery, ensuring alignment with channel priorities & sales goals.
Build and deliver strategic plans driving execution in the field centered around Value Indirect strategic initiatives and levers.
Scope, define, and lead development of implementation plans, with end-to-end ownership of multiple complex projects and driving business priorities with limited oversight and direction.
Effectively and proactively communicate project updates verbally and in writing to stakeholders, team members, and leadership to ensure all projects are aligned with established strategy.
Develop credibility as a strong business partner and build relationships with key stakeholders.
Lead and oversee post mortem reviews of achievements vs. strategic plans. Identify areas of improvement to drive better results.
What we’re looking for You thrive and adapt well in a fast-paced, dynamic changing sales environment that covers a broad range of project scope, you are flexible, and have the ability to manage multiple projects simultaneously. You are a strategic thinker, have high attention to details, and possess a strong blend of analytical, tactical, critical thinking skills, and use your subject matter expertise to make decisions with a sense of urgency. You have an understanding of agent capabilities, and sales strategies that drive agents to meet targets. You are able to inspire, engage, and motivate cross functional stakeholders to successfully execute key initiatives and deliver outstanding performance. You can create engaging presentations that tell a clear story highlighting plans and expected results, and can communicate effectively across different levels of the organization. You have the ability to self-govern, are confident in your abilities, but are open-minded and actively absorb new perspectives that can be integrated into the holistic plan.
You’ll need to have:
Bachelor's degree or six or more years of work experience.
Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
High proficiency levels of Google Workspace knowledge with a particular command of Slides/Powerpoint design and creation.
Excellent presentation skills including creating content and experience in presenting information to small and large groups from front line to executive-level.
Ability to work in a cross-functional team environment and manage stakeholder expectations with changing and evolving roles and responsibilities.
Self-motivated and able to work independently with minimal supervision.
Willingness to travel up to approximately up to 25%.
Even better if you have one or more of the following:
Project Management Professional (PMP) certification.
Experience with program and/or project management.
Experience in a role that involves strategy development and execution planning
Ability to manage multiple projects, learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment, and possess strong attention to detail.
Experience working with external partners and/or vendors.
Experience in the Verizon Value segment and/or Indirect Sales channel.
Experience building new enablement tools/programs.
Strong written and verbal communication and organizational skills, with proven ability to successfully communicate ideas and recommendations to all organizational levels.
Experience driving sales, productivity, performance and results with the ability to influence without direct authority.
Equal Employment Opportunity We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours 40
Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $103,000.00 - $198,000.00.The annual salary range for the Colorado location(s) listed on this job requisition based on a full-time schedule is: $113,500.00 - $198,000.00.The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $113,500.00 - $198,000.00.The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $113,500.00 - $198,000.00.
Even if you’re not a V Teamer (yet), we’d love to keep you in the loop. We can’t help it—connection is kind of our thing. So be sure to sign up to become part of our network.
#J-18808-Ljbffr
What you’ll do This position will be a mobile worker with up to 25% travel. As the Associate Director - Training and Field Execution, you will lead a team of people leaders responsible for executing the strategic vision & plans you develop centered around training, communications, and execution of strategic initiatives in the field for the Value Indirect organization. Value Indirect supports the Total Wireless Exclusive Retail channel as well as the Authorized Retailer channel supporting Simple Mobile and Verizon Prepaid brands.
Build the strategic framework of these organizations and drive the functional leaders focused on Training, Communications, and Execution to implement the playbook you’ve developed.
Create & delivering training, developing resources, drafting & delivering communications, and ensuring front line sales associates deliver a positive overall customer experience in Value Indirect locations.
Lead the Field Implementation and Execution team, developing key strategic implementation & execution plans associated with product, service, and promotional launches within Value Indirect.
Partner with HQ and Field teams to align execution and implementation strategies across the Total Wireless, Verizon Prepaid, and Simple Mobile brands.
Manage resources, prioritization, and create efficient ways of working across the organization.
Influence Verizon Value Indirect sales results through knowledge of the prepaid industry and indirect agent relationships; lead training & sales organizations.
The primary responsibilities of this position include:
Build & execute on a strategic framework centered around sales & experience excellence in Value Indirect physical distribution.
Lead a team of people leaders responsible for the execution of training, resources, communications, implementation, and customer experience strategy in Verizon Value Indirect channel.
Lead and manage cross functional programs & projects from initiation to delivery, ensuring alignment with channel priorities & sales goals.
Build and deliver strategic plans driving execution in the field centered around Value Indirect strategic initiatives and levers.
Scope, define, and lead development of implementation plans, with end-to-end ownership of multiple complex projects and driving business priorities with limited oversight and direction.
Effectively and proactively communicate project updates verbally and in writing to stakeholders, team members, and leadership to ensure all projects are aligned with established strategy.
Develop credibility as a strong business partner and build relationships with key stakeholders.
Lead and oversee post mortem reviews of achievements vs. strategic plans. Identify areas of improvement to drive better results.
What we’re looking for You thrive and adapt well in a fast-paced, dynamic changing sales environment that covers a broad range of project scope, you are flexible, and have the ability to manage multiple projects simultaneously. You are a strategic thinker, have high attention to details, and possess a strong blend of analytical, tactical, critical thinking skills, and use your subject matter expertise to make decisions with a sense of urgency. You have an understanding of agent capabilities, and sales strategies that drive agents to meet targets. You are able to inspire, engage, and motivate cross functional stakeholders to successfully execute key initiatives and deliver outstanding performance. You can create engaging presentations that tell a clear story highlighting plans and expected results, and can communicate effectively across different levels of the organization. You have the ability to self-govern, are confident in your abilities, but are open-minded and actively absorb new perspectives that can be integrated into the holistic plan.
You’ll need to have:
Bachelor's degree or six or more years of work experience.
Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
High proficiency levels of Google Workspace knowledge with a particular command of Slides/Powerpoint design and creation.
Excellent presentation skills including creating content and experience in presenting information to small and large groups from front line to executive-level.
Ability to work in a cross-functional team environment and manage stakeholder expectations with changing and evolving roles and responsibilities.
Self-motivated and able to work independently with minimal supervision.
Willingness to travel up to approximately up to 25%.
Even better if you have one or more of the following:
Project Management Professional (PMP) certification.
Experience with program and/or project management.
Experience in a role that involves strategy development and execution planning
Ability to manage multiple projects, learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment, and possess strong attention to detail.
Experience working with external partners and/or vendors.
Experience in the Verizon Value segment and/or Indirect Sales channel.
Experience building new enablement tools/programs.
Strong written and verbal communication and organizational skills, with proven ability to successfully communicate ideas and recommendations to all organizational levels.
Experience driving sales, productivity, performance and results with the ability to influence without direct authority.
Equal Employment Opportunity We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours 40
Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $103,000.00 - $198,000.00.The annual salary range for the Colorado location(s) listed on this job requisition based on a full-time schedule is: $113,500.00 - $198,000.00.The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $113,500.00 - $198,000.00.The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $113,500.00 - $198,000.00.
Even if you’re not a V Teamer (yet), we’d love to keep you in the loop. We can’t help it—connection is kind of our thing. So be sure to sign up to become part of our network.
#J-18808-Ljbffr