Anthropic
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Enterprise CSM - GSI Partnership
role at
Anthropic
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
The Role Join Anthropic's Customer Success team in a pioneering role as we scale enterprise AI adoption through strategic Global Systems Integrator (GSI) partnerships. As our dedicated Enterprise Customer Success Manager for Deloitte, you will be Deloitte’s strategic partner, helping them harness the transformative potential of our LLM technology through the successful deployment and scale of Claude for Enterprise solutions across Deloitte.
You’ll navigate a highly matrixed organization, developing genuine partnerships across Deloitte’s multiple practices, geographies, and stakeholder groups, gaining a thorough understanding of their business goals and strategic direction. You\'ll draw on both your business acumen and change management expertise to serve as a trusted strategic advisor throughout their journey with us. As Deloitte’s trusted advisor, you’ll focus on helping Deloitte scale their usage effectively, implement change management strategies, create scalable frameworks that multiple teams can leverage, guide the establishment of a Claude Center of Excellence, and maximize the value of their investment through expanded use cases across their organization.
Responsibilities
Implementation & Activation: Lead end-to-end rollout of Claude for Enterprise from kickoff to successful deployment, focusing on rapid time-to-value for Deloitte across multiple practices and service lines
Strategic Account Management: Own the customer experience across their lifecycle — managing account and success plans grounded in the customers’ business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between Deloitte and Anthropic
GSI Project Management: Oversee Anthropic delivery pods to drive the greatest business outcomes for Deloitte. Develop scalable frameworks, plays, and best practices that can be extended to other GSI relationships
Technical Guidance: Become an expert in Anthropic's products and prompting techniques to provide hands-on technical advice and optimization recommendations
Change Management: Develop and execute strategies to drive user adoption and maximize value within customer organizations, including Train the Trainer and Center of Excellence
Cross-functional Collaboration: Partner with Sales, Product, Engineering teams and the broader account team to ensure seamless customer experiences and relay customer feedback for product development
You May Be a Good Fit If You Have
6+ years of experience in Customer Success
Experience driving success with Deloitte or other GSIs and Consulting Firms
Proven track record managing both project-based engagements and ongoing strategic relationships
Technical acumen, confident explaining complex topics to customers at all levels
Ability to bring order to chaos and a hands-on, team-oriented mindset
Experience developing scalable enablement programs, frameworks, or repeatable delivery methodologies
Cross-functional collaboration skills and customer advocacy in matrixed organizations
Strategic mindset to analyze customer needs and market opportunities
Passion for AI and responsible development of advanced systems
Compensation and Logistics The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation.
Annual Salary $260,000 - $315,000 USD
Education and Location Education requirements:
We require at least a Bachelor\'s degree in a related field or equivalent experience.
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. Some roles may require more time in our offices.
Visa sponsorship:
We sponsor visas. If we make you an offer, we will make reasonable efforts to obtain a visa and we retain an immigration lawyer to assist.
About Our Approach We encourage you to apply even if you do not meet every single qualification. We value diverse perspectives and believe AI has important social and ethical implications.
Guidance on Candidates' AI Usage Learn about our policy for using AI in our application process.
We are a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a collaborative office space.
#J-18808-Ljbffr
Enterprise CSM - GSI Partnership
role at
Anthropic
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
The Role Join Anthropic's Customer Success team in a pioneering role as we scale enterprise AI adoption through strategic Global Systems Integrator (GSI) partnerships. As our dedicated Enterprise Customer Success Manager for Deloitte, you will be Deloitte’s strategic partner, helping them harness the transformative potential of our LLM technology through the successful deployment and scale of Claude for Enterprise solutions across Deloitte.
You’ll navigate a highly matrixed organization, developing genuine partnerships across Deloitte’s multiple practices, geographies, and stakeholder groups, gaining a thorough understanding of their business goals and strategic direction. You\'ll draw on both your business acumen and change management expertise to serve as a trusted strategic advisor throughout their journey with us. As Deloitte’s trusted advisor, you’ll focus on helping Deloitte scale their usage effectively, implement change management strategies, create scalable frameworks that multiple teams can leverage, guide the establishment of a Claude Center of Excellence, and maximize the value of their investment through expanded use cases across their organization.
Responsibilities
Implementation & Activation: Lead end-to-end rollout of Claude for Enterprise from kickoff to successful deployment, focusing on rapid time-to-value for Deloitte across multiple practices and service lines
Strategic Account Management: Own the customer experience across their lifecycle — managing account and success plans grounded in the customers’ business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between Deloitte and Anthropic
GSI Project Management: Oversee Anthropic delivery pods to drive the greatest business outcomes for Deloitte. Develop scalable frameworks, plays, and best practices that can be extended to other GSI relationships
Technical Guidance: Become an expert in Anthropic's products and prompting techniques to provide hands-on technical advice and optimization recommendations
Change Management: Develop and execute strategies to drive user adoption and maximize value within customer organizations, including Train the Trainer and Center of Excellence
Cross-functional Collaboration: Partner with Sales, Product, Engineering teams and the broader account team to ensure seamless customer experiences and relay customer feedback for product development
You May Be a Good Fit If You Have
6+ years of experience in Customer Success
Experience driving success with Deloitte or other GSIs and Consulting Firms
Proven track record managing both project-based engagements and ongoing strategic relationships
Technical acumen, confident explaining complex topics to customers at all levels
Ability to bring order to chaos and a hands-on, team-oriented mindset
Experience developing scalable enablement programs, frameworks, or repeatable delivery methodologies
Cross-functional collaboration skills and customer advocacy in matrixed organizations
Strategic mindset to analyze customer needs and market opportunities
Passion for AI and responsible development of advanced systems
Compensation and Logistics The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity, benefits, and may include incentive compensation.
Annual Salary $260,000 - $315,000 USD
Education and Location Education requirements:
We require at least a Bachelor\'s degree in a related field or equivalent experience.
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. Some roles may require more time in our offices.
Visa sponsorship:
We sponsor visas. If we make you an offer, we will make reasonable efforts to obtain a visa and we retain an immigration lawyer to assist.
About Our Approach We encourage you to apply even if you do not meet every single qualification. We value diverse perspectives and believe AI has important social and ethical implications.
Guidance on Candidates' AI Usage Learn about our policy for using AI in our application process.
We are a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a collaborative office space.
#J-18808-Ljbffr