Alcides Fonseca
Enterprise CSM - GSI Partnership New New York City, NY
Alcides Fonseca, New York, New York, us, 10261
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role:
Join Anthropic's Customer Success team in a pioneering role as we scale enterprise AI adoption through strategic Global Systems Integrator (GSI) partnerships. As our dedicated Enterprise Customer Success Manager for Deloitte, you will be Deloitte’s strategic partner, helping them harness the transformative potential of our LLM technology through the successful deployment and scale of Claude for Enterprise solutions across Deloitte. You’ll navigate the highly matrixed organization, developing genuine partnerships across Deloitte’s multiple practices, geographies, and stakeholder groups, gaining a thorough understanding of their business goals and strategic direction. You'll draw on both your business acumen and change management expertise to serve as a trusted strategic advisor throughout their journey with us. As Deloitte’s trusted advisor, you’ll focus on helping Deloitte scale their usage effectively, implement change management strategies, create scalable frameworks that multiple teams can leverage, guide the establishment of a Claude Center of Excellence and maximize the value of their investment through expanded use cases across their organization. Responsibilities:
Implementation & Activation : Lead end-to-end rollout of Claude for Enterprise from kickoff to successful deployment, focusing on rapid time-to-value for Deloitte across multiple practices and service lines Strategic Account Management : Own the customer experience across their lifecycle — managing account and success plans grounded in the customers’ business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between Deloitte and Anthropic GSI Project Management:
Serve as a strategic project manager, overseeing Anthropic delivery pods to drive the greatest business outcomes for Deloitte. Develop scalable frameworks, plays, and best practices that can be extended to other GSI relationships in the future Technical Guidance : Become an expert in Anthropic's products, methodology, and prompting techniques to provide hands-on technical advice and optimization recommendations Change Management : Develop and execute strategies to drive user adoption and maximize value within customer organizations, including Train the Trainer and Center of Excellence Cross-functional Collaboration : Partner with Sales, Product, Engineering teams and the broader account team to ensure seamless customer experiences and relay customer feedback for product development You may be a good fit if you have:
6+ years of experience in Customer Success Experience driving success with Deloitte or other GSIs (e.g. Accenture, IBM, Cognizant, TCS, etc.) and Consulting Firms (McKinsey & Company, Boston Consulting Group and Bain & Company) Proven track record managing both project-based engagements and ongoing strategic relationships Technical acumen, confident explaining complex topics to customers in all roles and levels A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs Proven track record of driving outcomes in highly matrixed organizations where you had no formal authority Strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities Passion for AI and interest in responsible development of advanced systems We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Anthropic is a public benefit corporation headquartered in San Francisco. We are an equal opportunities employer and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected group status under any applicable law.
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Join Anthropic's Customer Success team in a pioneering role as we scale enterprise AI adoption through strategic Global Systems Integrator (GSI) partnerships. As our dedicated Enterprise Customer Success Manager for Deloitte, you will be Deloitte’s strategic partner, helping them harness the transformative potential of our LLM technology through the successful deployment and scale of Claude for Enterprise solutions across Deloitte. You’ll navigate the highly matrixed organization, developing genuine partnerships across Deloitte’s multiple practices, geographies, and stakeholder groups, gaining a thorough understanding of their business goals and strategic direction. You'll draw on both your business acumen and change management expertise to serve as a trusted strategic advisor throughout their journey with us. As Deloitte’s trusted advisor, you’ll focus on helping Deloitte scale their usage effectively, implement change management strategies, create scalable frameworks that multiple teams can leverage, guide the establishment of a Claude Center of Excellence and maximize the value of their investment through expanded use cases across their organization. Responsibilities:
Implementation & Activation : Lead end-to-end rollout of Claude for Enterprise from kickoff to successful deployment, focusing on rapid time-to-value for Deloitte across multiple practices and service lines Strategic Account Management : Own the customer experience across their lifecycle — managing account and success plans grounded in the customers’ business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between Deloitte and Anthropic GSI Project Management:
Serve as a strategic project manager, overseeing Anthropic delivery pods to drive the greatest business outcomes for Deloitte. Develop scalable frameworks, plays, and best practices that can be extended to other GSI relationships in the future Technical Guidance : Become an expert in Anthropic's products, methodology, and prompting techniques to provide hands-on technical advice and optimization recommendations Change Management : Develop and execute strategies to drive user adoption and maximize value within customer organizations, including Train the Trainer and Center of Excellence Cross-functional Collaboration : Partner with Sales, Product, Engineering teams and the broader account team to ensure seamless customer experiences and relay customer feedback for product development You may be a good fit if you have:
6+ years of experience in Customer Success Experience driving success with Deloitte or other GSIs (e.g. Accenture, IBM, Cognizant, TCS, etc.) and Consulting Firms (McKinsey & Company, Boston Consulting Group and Bain & Company) Proven track record managing both project-based engagements and ongoing strategic relationships Technical acumen, confident explaining complex topics to customers in all roles and levels A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs Proven track record of driving outcomes in highly matrixed organizations where you had no formal authority Strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities Passion for AI and interest in responsible development of advanced systems We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Anthropic is a public benefit corporation headquartered in San Francisco. We are an equal opportunities employer and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected group status under any applicable law.
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