FirstService Residential
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Supervisor, Front Desk
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FirstService Residential Job overview, responsibilities, qualifications, and requirements are listed below. Overview
Oversees all Front Desk staff. Possesses the competency and intrapersonal skills to work independently, without direct supervision. Demonstrates strong communication, telephone, and customer service skills. Detail oriented and able to multitask. Greets residents; checks guests and service providers in and out. Understands and reacts to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms. Your Responsibilities
Oversees and schedules all Front Desk staff for the building. Maintains schedules and timesheets/cards for payroll purposes. Keeps track of activity logs and incident reports for the Manager’s review. Works closely with the Front Desk Coordinator and assists in filling shifts when needed. Provides training for all new hires assigned to the property. Forwards vacation and day off requests to Front Desk Coordinator for approval. Assists in investigations and tape/log reviews for unusual incidents. Helps the Property Manager with special administrative tasks, mailings, etc. Demonstrates excellent customer service, communication, and time management skills. Monitors Emergency Response System. Greets and directs residents, guests, and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations promptly and efficiently within hours of notification. Monitors and controls access to the building. Maintains daily log, records, and forms; resolves and follows up on complaints/issues. Maintains a safe and secure environment throughout the building/property. May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Skills and Qualifications
High school diploma or equivalency preferred; college-level courses in business or hospitality preferred. Two to three years of business experience preferred. Command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication, and interpersonal skills required. Ability to navigate the property/building quickly and easily to meet job functions. Complete all required forms. Ability to work extended hours and weekends as project requirements. Ability to respond to emergencies and callouts in a timely manner. Ability to communicate, receive, and exchange ideas and information by the spoken and written word. Physical Requirements
Ability to lift 30–50 lbs. Work in an upright standing or sitting position for long periods. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. The physical demands described are representative of those that must be met by an employee to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other
Must be bilingual Schedule
Tuesday - Saturday variable What We Offer
As a full-time non-exempt associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, and vision. You will also be eligible for paid time off, holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions. Compensation: $18. Disclaimer
The information in this description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
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Supervisor, Front Desk
role at
FirstService Residential Job overview, responsibilities, qualifications, and requirements are listed below. Overview
Oversees all Front Desk staff. Possesses the competency and intrapersonal skills to work independently, without direct supervision. Demonstrates strong communication, telephone, and customer service skills. Detail oriented and able to multitask. Greets residents; checks guests and service providers in and out. Understands and reacts to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms. Your Responsibilities
Oversees and schedules all Front Desk staff for the building. Maintains schedules and timesheets/cards for payroll purposes. Keeps track of activity logs and incident reports for the Manager’s review. Works closely with the Front Desk Coordinator and assists in filling shifts when needed. Provides training for all new hires assigned to the property. Forwards vacation and day off requests to Front Desk Coordinator for approval. Assists in investigations and tape/log reviews for unusual incidents. Helps the Property Manager with special administrative tasks, mailings, etc. Demonstrates excellent customer service, communication, and time management skills. Monitors Emergency Response System. Greets and directs residents, guests, and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations promptly and efficiently within hours of notification. Monitors and controls access to the building. Maintains daily log, records, and forms; resolves and follows up on complaints/issues. Maintains a safe and secure environment throughout the building/property. May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Skills and Qualifications
High school diploma or equivalency preferred; college-level courses in business or hospitality preferred. Two to three years of business experience preferred. Command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication, and interpersonal skills required. Ability to navigate the property/building quickly and easily to meet job functions. Complete all required forms. Ability to work extended hours and weekends as project requirements. Ability to respond to emergencies and callouts in a timely manner. Ability to communicate, receive, and exchange ideas and information by the spoken and written word. Physical Requirements
Ability to lift 30–50 lbs. Work in an upright standing or sitting position for long periods. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. The physical demands described are representative of those that must be met by an employee to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other
Must be bilingual Schedule
Tuesday - Saturday variable What We Offer
As a full-time non-exempt associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, and vision. You will also be eligible for paid time off, holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions. Compensation: $18. Disclaimer
The information in this description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
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