Stanford Health Care
Population Health Lead Clinical Systems Analyst
Stanford Health Care, Palo Alto, California, United States, 94306
Population Health Lead Clinical Systems Analyst
Stanford Health Care is seeking a Lead Healthy Planet Analyst to join our collaborative and mission-driven team. We value initiative, curiosity, and a high standard of work. The ideal candidate is a self-motivated critical thinker with a deep understanding of the broader population health landscape and the nuances of the Epic Healthy Planet application. In this dynamic environment, you will navigate both the big picture and the fine details while also mentoring other analysts. If you are excited about contributing to complex, high-visibility, and high-impact projects that drive real improvements in patient outcomes and the value of care, we encourage you to apply! Job Responsibilities
Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk Implement changes using documented procedures that are compliant with department’s policies and procedures Work with and mentor junior staff members to document workflows Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes Perform a major role in complex software upgrade initiatives Lead small to medium complexity new software installations and enhancement requests Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables Continually identify opportunities for functional and stability improvement in applications Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions Anticipate and resolve system problems Research issues and use independent analysis and judgment to produce solution options to complex and/or controversial matters Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records Education and Experience Qualifications
Bachelor's Degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university. 6 or more years of progressively responsible and directly related work experience. Prefer experience with 2 major Epic upgrades or implementations. Required Knowledge, Skills And Abilities
Mid-level Microsoft Office skills Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Ability to analyze highly complex systems and workflows Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department Ability to engage actively in complex discussions, often on challenging and/or controversial subjects Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate Ability to establish a set of tasks and activities associated with an intended outcome and timeline Ability to take action consistent with available facts, constraints, and anticipated consequences Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions Ability to develop new skills and teach others Ability to collaborate and build consensus with stakeholders Ability to understand and adhere to operational standards, policies, and procedures Ability to identify risks and issues Ability to develop solutions for new and unfamiliar challenges Ability to analyze data, draw conclusions and interpret results Knowledge of current issues and trends in health care and clinical operations in a health care system Healthcare knowledge base that promotes a high level of credibility with organization end users and executives Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting Understanding of Software Development Life Cycle (SDLC) Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring and job scheduling tools Stanford Health Care Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
#J-18808-Ljbffr
Stanford Health Care is seeking a Lead Healthy Planet Analyst to join our collaborative and mission-driven team. We value initiative, curiosity, and a high standard of work. The ideal candidate is a self-motivated critical thinker with a deep understanding of the broader population health landscape and the nuances of the Epic Healthy Planet application. In this dynamic environment, you will navigate both the big picture and the fine details while also mentoring other analysts. If you are excited about contributing to complex, high-visibility, and high-impact projects that drive real improvements in patient outcomes and the value of care, we encourage you to apply! Job Responsibilities
Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk Implement changes using documented procedures that are compliant with department’s policies and procedures Work with and mentor junior staff members to document workflows Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes Perform a major role in complex software upgrade initiatives Lead small to medium complexity new software installations and enhancement requests Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables Continually identify opportunities for functional and stability improvement in applications Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions Anticipate and resolve system problems Research issues and use independent analysis and judgment to produce solution options to complex and/or controversial matters Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records Education and Experience Qualifications
Bachelor's Degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university. 6 or more years of progressively responsible and directly related work experience. Prefer experience with 2 major Epic upgrades or implementations. Required Knowledge, Skills And Abilities
Mid-level Microsoft Office skills Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Ability to analyze highly complex systems and workflows Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department Ability to engage actively in complex discussions, often on challenging and/or controversial subjects Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate Ability to establish a set of tasks and activities associated with an intended outcome and timeline Ability to take action consistent with available facts, constraints, and anticipated consequences Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions Ability to develop new skills and teach others Ability to collaborate and build consensus with stakeholders Ability to understand and adhere to operational standards, policies, and procedures Ability to identify risks and issues Ability to develop solutions for new and unfamiliar challenges Ability to analyze data, draw conclusions and interpret results Knowledge of current issues and trends in health care and clinical operations in a health care system Healthcare knowledge base that promotes a high level of credibility with organization end users and executives Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting Understanding of Software Development Life Cycle (SDLC) Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring and job scheduling tools Stanford Health Care Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
#J-18808-Ljbffr