E80 Group
Overview
Title: Embedded Engineer Coordinator Chicago Location: Chicago, US Job Type: On Site Who We Are
E80 Group
is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping. With
14 branches worldwide , the Group emphasizes Ethics, Courage, Humility, and Safety as core values driving corporate culture and customer, people, and community engagement. Who You Are
“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi. Sounds like you? Great! Here’s what E80 Group has to offer. Position Description
The Customer Service Embedded Engineering Coordinator coordinates Embedded Engineers’ work and provides technical support to them. Performs electrical and mechanical maintenance in a field of automation and warehouse system management. Duties and Responsibilities
Coordinate Embedded Engineering team work Coordinate overall maintenance and improvement efforts, and customer satisfaction for embedded sites Provide technical support and expertise to Embedded Engineers and cover mechanical, electrical and hydraulic preventive maintenance duties on laser guided vehicles (LGV) if needed Schedule and coordinate all Embedded Engineering absence coverage Develop Embedded Engineers’ skills and encourage growth Ensure Embedded Engineering efforts are effective and customers’ requirements are met including daily reporting Provide Customer Care Management with regular updates and reports about site activity status Plan, develop, instruct, and provide ongoing technical training in technologies and procedures for technicians Assist in resolving customer issues and complaints related to electrical/mechanical hardware failures Support implementations of retrofits and modifications at customer sites Propose options for customer training and certification Conduct multiple yearly visits to embedded team members Hold monthly phone calls with the customer regarding Embedded Engineering performance Qualifications
Bachelor’s degree in engineering, operations management, or related field (preferred) 5+ years of experience in material handling, packaging equipment, robotics, and palletizing industry with focus on customer service, project management, asset management; familiarity with industrial equipment design, manufacturing, and maintenance processes Technical proficiency in automation and control systems, including PLC programming and troubleshooting (highly preferred) Experience in directly managing teams with organizational responsibilities and leading cross-functional improvement initiatives to enhance customer satisfaction Extensive hands-on experience with LGV, ASRS, and robotic systems; strong problem-solving skills to troubleshoot and optimize system performance CPE, CPS, CMRP certifications highly preferred Knowledge of SAP ERP, CRM (Salesforce) Good knowledge of Microsoft Office 365 and Microsoft Power Platform tools Strong analytical skills and attention to detail Excellent communication and collaboration abilities Customer service orientation What’s in It for You
Compensation : $85K - $95K DOE (FLSA Exempt) Location : Chicago, IL Travel : Up to 50% Not just a job, but Career growth : Our steady year-on-year growth fosters talent development with opportunities to learn and grow, empowering you to reach your full potential. E80 World Academy offers innovative training and learning programs to refine your expertise. You’ll be part of a dynamic, collaborative team aligned with the #BE80 culture. Qualified applicants will receive consideration.
E80 Group does not tolerate discrimination or harassment based on nationality, race, color, ethnicity, religion, gender, age, disability, sexual orientation, or other protected characteristics. We honor our commitments under applicable laws and give special consideration to candidates in protected categories.
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Title: Embedded Engineer Coordinator Chicago Location: Chicago, US Job Type: On Site Who We Are
E80 Group
is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping. With
14 branches worldwide , the Group emphasizes Ethics, Courage, Humility, and Safety as core values driving corporate culture and customer, people, and community engagement. Who You Are
“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi. Sounds like you? Great! Here’s what E80 Group has to offer. Position Description
The Customer Service Embedded Engineering Coordinator coordinates Embedded Engineers’ work and provides technical support to them. Performs electrical and mechanical maintenance in a field of automation and warehouse system management. Duties and Responsibilities
Coordinate Embedded Engineering team work Coordinate overall maintenance and improvement efforts, and customer satisfaction for embedded sites Provide technical support and expertise to Embedded Engineers and cover mechanical, electrical and hydraulic preventive maintenance duties on laser guided vehicles (LGV) if needed Schedule and coordinate all Embedded Engineering absence coverage Develop Embedded Engineers’ skills and encourage growth Ensure Embedded Engineering efforts are effective and customers’ requirements are met including daily reporting Provide Customer Care Management with regular updates and reports about site activity status Plan, develop, instruct, and provide ongoing technical training in technologies and procedures for technicians Assist in resolving customer issues and complaints related to electrical/mechanical hardware failures Support implementations of retrofits and modifications at customer sites Propose options for customer training and certification Conduct multiple yearly visits to embedded team members Hold monthly phone calls with the customer regarding Embedded Engineering performance Qualifications
Bachelor’s degree in engineering, operations management, or related field (preferred) 5+ years of experience in material handling, packaging equipment, robotics, and palletizing industry with focus on customer service, project management, asset management; familiarity with industrial equipment design, manufacturing, and maintenance processes Technical proficiency in automation and control systems, including PLC programming and troubleshooting (highly preferred) Experience in directly managing teams with organizational responsibilities and leading cross-functional improvement initiatives to enhance customer satisfaction Extensive hands-on experience with LGV, ASRS, and robotic systems; strong problem-solving skills to troubleshoot and optimize system performance CPE, CPS, CMRP certifications highly preferred Knowledge of SAP ERP, CRM (Salesforce) Good knowledge of Microsoft Office 365 and Microsoft Power Platform tools Strong analytical skills and attention to detail Excellent communication and collaboration abilities Customer service orientation What’s in It for You
Compensation : $85K - $95K DOE (FLSA Exempt) Location : Chicago, IL Travel : Up to 50% Not just a job, but Career growth : Our steady year-on-year growth fosters talent development with opportunities to learn and grow, empowering you to reach your full potential. E80 World Academy offers innovative training and learning programs to refine your expertise. You’ll be part of a dynamic, collaborative team aligned with the #BE80 culture. Qualified applicants will receive consideration.
E80 Group does not tolerate discrimination or harassment based on nationality, race, color, ethnicity, religion, gender, age, disability, sexual orientation, or other protected characteristics. We honor our commitments under applicable laws and give special consideration to candidates in protected categories.
#J-18808-Ljbffr