E80 Group
Overview
E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods. The main systems include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The SM.I.LE80 software platform (Smart Integrated Logistics) centrally manages the entire logistics flow from raw materials entry to storage to shipping. E80 Group operates across 14 branches worldwide and values Enthusiasm, Charisma, Know-How, Humility, and Wisdom. Position Description The Customer Service Embedded Engineering Coordinator coordinates Embedded Engineers’ work and provides technical support to them. Performs electrical and mechanical maintenance in a field of automation and warehouse system management. Responsibilities
Responsible for coordinating Embedded Engineering team work Coordinates overall maintenance and improvement efforts, customer satisfaction for embedded sites Provides technical support and expertise to Embedded Engineers and coverages for mechanical, electrical and hydraulic preventive maintenance duties on laser guided vehicle (LGV) if needed Schedules and coordinates all Embedded Engineering absence coverage Develops Embedded Engineers’ skills and encourages growth Ensures Embedded Engineering efforts are effective and customers’ requirements are met including daily reporting efforts Provides Customer Care Management with regular updates and reports about the status of site activities Plans, develops, instructs and provides ongoing technical training in technologies and procedures for technicians Assists in resolving customer issues and complaints related to electrical/mechanical hardware failures Supports the implementations of retrofits and modifications at customer sites Proposes options for customer training and certification Multiple yearly visits to embedded team members Holds monthly phone calls with the customer in regards to Embedded Engineering performance Qualifications
Bachelor’s degree in engineering, operations management, or related field (preferred). 5+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred. Technical proficiency in automation and control systems, including PLC programming and troubleshooting, is highly preferred. Experience in directly managing teams with organizational responsibilities as well as in leading cross-functional teams to drive improvement initiatives and enhance customer satisfaction is a must. Extensive hands-on experience with LGV, ASRS, and robotic systems, including a strong emphasis on problem-solving skills to effectively troubleshoot, optimize, and enhance system performance. CPE, CPS, CMRP Certifications highly preferred. Knowledge of SAP ERP, CRM (Salesforce). Good knowledge of Microsoft Office 365 and Microsoft power platform tools for collaborative and agile approach. Strong analytical skills and attention to detail. Excellent communication and collaboration abilities. Passion for customer service and a customer-centric mindset. What’s In It For You
Compensation : $85K - $95K DOE (FLSA Exempt) Benefits : Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match Location : Chicago, IL Travel : Up to 50% Career Growth : Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities to learn, grow, and reach your full potential. E80 World Academy : Innovative training and learning programs to refine your expertise and succeed in your role. #BE80 : Be part of a dynamic, collaborative team where giving back is core to our success and the #BE80 culture. EEO statement : E80 Group does not tolerate discrimination or harassment and honors commitments under articles 1 and 18 of Law No. 68/1999, giving special consideration to candidates in protected categories. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Industry: Motor Vehicle Manufacturing
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E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods. The main systems include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses. The SM.I.LE80 software platform (Smart Integrated Logistics) centrally manages the entire logistics flow from raw materials entry to storage to shipping. E80 Group operates across 14 branches worldwide and values Enthusiasm, Charisma, Know-How, Humility, and Wisdom. Position Description The Customer Service Embedded Engineering Coordinator coordinates Embedded Engineers’ work and provides technical support to them. Performs electrical and mechanical maintenance in a field of automation and warehouse system management. Responsibilities
Responsible for coordinating Embedded Engineering team work Coordinates overall maintenance and improvement efforts, customer satisfaction for embedded sites Provides technical support and expertise to Embedded Engineers and coverages for mechanical, electrical and hydraulic preventive maintenance duties on laser guided vehicle (LGV) if needed Schedules and coordinates all Embedded Engineering absence coverage Develops Embedded Engineers’ skills and encourages growth Ensures Embedded Engineering efforts are effective and customers’ requirements are met including daily reporting efforts Provides Customer Care Management with regular updates and reports about the status of site activities Plans, develops, instructs and provides ongoing technical training in technologies and procedures for technicians Assists in resolving customer issues and complaints related to electrical/mechanical hardware failures Supports the implementations of retrofits and modifications at customer sites Proposes options for customer training and certification Multiple yearly visits to embedded team members Holds monthly phone calls with the customer in regards to Embedded Engineering performance Qualifications
Bachelor’s degree in engineering, operations management, or related field (preferred). 5+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred. Technical proficiency in automation and control systems, including PLC programming and troubleshooting, is highly preferred. Experience in directly managing teams with organizational responsibilities as well as in leading cross-functional teams to drive improvement initiatives and enhance customer satisfaction is a must. Extensive hands-on experience with LGV, ASRS, and robotic systems, including a strong emphasis on problem-solving skills to effectively troubleshoot, optimize, and enhance system performance. CPE, CPS, CMRP Certifications highly preferred. Knowledge of SAP ERP, CRM (Salesforce). Good knowledge of Microsoft Office 365 and Microsoft power platform tools for collaborative and agile approach. Strong analytical skills and attention to detail. Excellent communication and collaboration abilities. Passion for customer service and a customer-centric mindset. What’s In It For You
Compensation : $85K - $95K DOE (FLSA Exempt) Benefits : Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match Location : Chicago, IL Travel : Up to 50% Career Growth : Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities to learn, grow, and reach your full potential. E80 World Academy : Innovative training and learning programs to refine your expertise and succeed in your role. #BE80 : Be part of a dynamic, collaborative team where giving back is core to our success and the #BE80 culture. EEO statement : E80 Group does not tolerate discrimination or harassment and honors commitments under articles 1 and 18 of Law No. 68/1999, giving special consideration to candidates in protected categories. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Industry: Motor Vehicle Manufacturing
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