Lead Specialist - IT Application Support

Qualifications: -Aspen IP21 experience

-RS Linx experience (Def not required but would come in handy)

-Experience setting up servers

-SQL DB experience

-Firewall experience (To the extent of knowing what to put in a ticket, not be a security expert)

-ITIL License

-Cisco networking experience

-Security+, Network+, CSA, etc... Any relevant certs Responsibilities: Desktop/Laptop Support

-App installation

-OS installation / imaging

-Basic network troubleshooting

-Strong understanding of TCP/IPv4 network protocols

-Microsoft/Windows experience

-Ability to lift and move up to 40 lbs (Physically able to rack and stack servers and network gear)

-Help desk or experience using a ticketing system like Service Now

-Customer service experience (Even working in retail or service industry shows they know how to treat customers/users)

-Basic printer experience insofar as configuring the IP address and installing the device on PCs

-Strong communication skills with email, teams, etc...

-Organization and documentation. Comments/Special Instructions Client wants them to receive 10 paid holidays and 40 hours PTO