Lab Networking Field Service Technician

* Support complex, evolving network environments within Engineering Lab spaces (not traditional data centers)* Travel between buildings and labs across the Bay Area based on daily task requirements* Work with cross-functional engineering, operations, and remote infrastructure teams to support lab network deployments, changes, and ongoing needs* Represent the team as the on-site point of contact for lab users needing networking or infrastructure support* Prioritize customer service and flexibility in dynamic lab environments* Work with moderate supervision while following SOPs and established processes* Install, move, and decommission lab networking equipment, including switches, servers, racks, cabling, and cable management infrastructure* Complete onsite surveys to identify network deployment requirements and physical constraints (e.g. rack space, power, cabling paths)* Accurately label and document lab assets including devices and cabling* Perform structured copper and fiber cabling per design specs and SOPs* Update and manage tasks using a standard ticketing system (e.g. Jira, ServiceNow), maintaining clear communication and timely updates* Act as Smart Hands support for remote teams—assisting with tasks such as device reboots, cable swaps, visual inspections, and basic diagnostics* Follow all lab access, safety, and security procedures* Support other lab infrastructure needs as required (patching, audits, inventory checks, cable cleanup, etc.)* Collaborate with engineering teams to troubleshoot connectivity or hardware-related issues in lab spaces* High school diploma or GED with 2–5 years of hands-on experience in networking, infrastructure, or lab support roles* Proven ability to follow documented procedures and adapt to new assignments with minimal supervision* Strong communication and customer service skills — ability to work directly with engineers and respond to urgent needs* Experience installing and cabling networking equipment (CAT5e, CAT6, fiber: SM/MM)* Knowledge of copper/fiber test equipment and cable standards* Understanding of basic networking concepts and enterprise infrastructure* Comfortable using ticketing systems and documenting work* Proficient in Microsoft Office tools and email communication* Able to physically lift 50 lbs, move between buildings, and work in standing or crouched positions as needed* Must have reliable transportation for local travel between lab sites in the Bay Area* FOA (Fiber Optic Association) Infrastructure Certification* CompTIA Network+ Certification* CCNA or equivalent networking certification* Certifications related to network infrastructure, structured cabling, or field tech services* Experience supporting lab environments or office networking deployments* Familiarity with remote collaboration tools (e.g., Zoom, Slack) and network troubleshooting software* Must be comfortable working in dynamic lab environments with frequent movement between sites* Physical tasks include racking gear, moving equipment, and running cabling under or behind lab benches* Occasional repetitive hand and wrist movement* Position may require occasional extended hours or short-notice on-site support* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.** Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through Cigna (DPPO & DHMO options)* Nationwide Vision provided through VSP* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program* Employee Assistance Program* Wellness Days* 401k Plan* Basic Life, Accidental Life, Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other fringe benefits required under state and federal law #J-18808-Ljbffr