Entergy Corporation
Job Summary
The Advanced Grid Operations Analyst (AGOA) is responsible for monitoring advanced grid equipment and ensuring secure connectivity, configuration and device performance. AGOAs monitor and analyze event and alarm data and provide the first tier response from a control center environment. Working closely with network and data integrity analysts, AGOAs determine if issues with device performance are local to a specific device or due to broader problems with telecom networks or IT systems. Incident tickets are routed to the appropriate group to resolve—i.e. telecom field resources, OpCO servicemen, IT support, etc. AGOAs plan and implement configuration changes to devices over the network—typically for a large population of devices. Configuration changes can include device firmware, programming, or settings changes. For example, AGOAs support resources in the AMI Operations Center (AMOC) responsible for day-to-day monitoring and maintenance of revenue meter reliability in an AMI operational environment. During deployment and steady-state, individuals in this role ensure meter reads are consistently communicated between the devices (meters) and the head-end system, and that any issues or incidents preventing communication or data are triaged and addressed in a timely manner. The Advanced Grid Ops Analyst will manage connected-grid devices and the software platforms that are integrated with them. Tasks include: Daily analysis of device events and alarms to identify trends and address critical issues Implementation of processes to ensure devices operate and communicate data securely Remote device analysis and incident response coordination Decision making to deploy field resources to replace inoperable equipment and prioritization of resources Device service management and device configuration management, including deployment plans for firmware or program changes to a high volume of devices Collaborating with telecom and IT operations resources to coordinate incident response (network, system, or device investigations) Use of analytics and data tools to perform high-volume service and event management (e.g., Spotfire, Tableau, Cognos, Excel, Informatica) Job Duties / Responsibilities
Support incident and problem management between the operations center (AMOC) and field services teams; monitor field service requests and guide troubleshooting-related work orders Analyze device communication routes and reliability; troubleshoot unreachable devices and remotely issue configuration files Monitor device management systems (e.g., AMI head-end) for events and alarms; triage actionable activities Investigate relevant device events and alarms; resolve device-related incidents in a timely and consistent manner; provide after-hours or holiday support if required Capture incident and problem management learnings as knowledge management use cases for training and archival purposes Adhere to standard Service Management processes (problem, incident, knowledge management) Develop and implement plans to change device configurations across a large volume of devices (e.g., 1 million meters); manage risks, issues, and scheduling during device change control activities Use data analytics to develop and optimize reports and dashboards for executing procedures Test new processes, procedures and technology releases to ensure seamless operations during initiatives affecting steady-state; participate in change management planning and execution Collaborate with peers in data integrity, network, IT and engineering roles to propose solutions for complex issues (security threat diagnosis, network performance, persistent platform problems) Track device events and alarms to identify trends; conduct modeling and forecasting to improve operational efficiency Develop operational reports to demonstrate trends and assist in proactive incident resolution to maintain reliable device communication Qualifications
Minimum education Bachelor’s Degree in a technical or business-related field or equivalent work experience Desired : Master’s Degree; Bachelor’s degree in business, database management, or management information systems preferred Minimum experience Advanced Grid Ops Analyst I – 0-2 years of professional experience Advanced Grid Ops Analyst II – 2-4 years of professional experience Professional experience in a control/operations environment is preferred (e.g., telecom, energy or utilities operations) Minimum knowledge, skills and abilities Analytical skills with advanced knowledge of Microsoft Office (Word, Excel, PowerPoint) General knowledge of database concepts and IoT concepts Ability to perform data entry and system monitoring Ability to troubleshoot and solve problems by analyzing data from multiple sources and timelines Ability to handle potentially sensitive customer and operational information Ability to develop reports and dashboards using enterprise analytics tools Ability to create new processes and procedures to optimize performance Certifications ITIL Certification preferred Location and Requirements
Primary Location:
Louisiana - New Orleans Job Function:
Professional FLSA Status:
Professional Relocation Option: Union:
NON BARGAINING UNIT Number of Openings:
1 Req ID:
120940 Travel:
Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please view the EEO page for more information. EEO Statement:
The Entergy System of Companies provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status, in accordance with applicable laws. The Entergy System of Companies prohibits harassment based on these characteristics. Entergy provides reasonable accommodations for online applicants. If you need an accommodation for the recruiting process, please request and provide your name, contact number, the accommodation requested, and the requisition number.
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The Advanced Grid Operations Analyst (AGOA) is responsible for monitoring advanced grid equipment and ensuring secure connectivity, configuration and device performance. AGOAs monitor and analyze event and alarm data and provide the first tier response from a control center environment. Working closely with network and data integrity analysts, AGOAs determine if issues with device performance are local to a specific device or due to broader problems with telecom networks or IT systems. Incident tickets are routed to the appropriate group to resolve—i.e. telecom field resources, OpCO servicemen, IT support, etc. AGOAs plan and implement configuration changes to devices over the network—typically for a large population of devices. Configuration changes can include device firmware, programming, or settings changes. For example, AGOAs support resources in the AMI Operations Center (AMOC) responsible for day-to-day monitoring and maintenance of revenue meter reliability in an AMI operational environment. During deployment and steady-state, individuals in this role ensure meter reads are consistently communicated between the devices (meters) and the head-end system, and that any issues or incidents preventing communication or data are triaged and addressed in a timely manner. The Advanced Grid Ops Analyst will manage connected-grid devices and the software platforms that are integrated with them. Tasks include: Daily analysis of device events and alarms to identify trends and address critical issues Implementation of processes to ensure devices operate and communicate data securely Remote device analysis and incident response coordination Decision making to deploy field resources to replace inoperable equipment and prioritization of resources Device service management and device configuration management, including deployment plans for firmware or program changes to a high volume of devices Collaborating with telecom and IT operations resources to coordinate incident response (network, system, or device investigations) Use of analytics and data tools to perform high-volume service and event management (e.g., Spotfire, Tableau, Cognos, Excel, Informatica) Job Duties / Responsibilities
Support incident and problem management between the operations center (AMOC) and field services teams; monitor field service requests and guide troubleshooting-related work orders Analyze device communication routes and reliability; troubleshoot unreachable devices and remotely issue configuration files Monitor device management systems (e.g., AMI head-end) for events and alarms; triage actionable activities Investigate relevant device events and alarms; resolve device-related incidents in a timely and consistent manner; provide after-hours or holiday support if required Capture incident and problem management learnings as knowledge management use cases for training and archival purposes Adhere to standard Service Management processes (problem, incident, knowledge management) Develop and implement plans to change device configurations across a large volume of devices (e.g., 1 million meters); manage risks, issues, and scheduling during device change control activities Use data analytics to develop and optimize reports and dashboards for executing procedures Test new processes, procedures and technology releases to ensure seamless operations during initiatives affecting steady-state; participate in change management planning and execution Collaborate with peers in data integrity, network, IT and engineering roles to propose solutions for complex issues (security threat diagnosis, network performance, persistent platform problems) Track device events and alarms to identify trends; conduct modeling and forecasting to improve operational efficiency Develop operational reports to demonstrate trends and assist in proactive incident resolution to maintain reliable device communication Qualifications
Minimum education Bachelor’s Degree in a technical or business-related field or equivalent work experience Desired : Master’s Degree; Bachelor’s degree in business, database management, or management information systems preferred Minimum experience Advanced Grid Ops Analyst I – 0-2 years of professional experience Advanced Grid Ops Analyst II – 2-4 years of professional experience Professional experience in a control/operations environment is preferred (e.g., telecom, energy or utilities operations) Minimum knowledge, skills and abilities Analytical skills with advanced knowledge of Microsoft Office (Word, Excel, PowerPoint) General knowledge of database concepts and IoT concepts Ability to perform data entry and system monitoring Ability to troubleshoot and solve problems by analyzing data from multiple sources and timelines Ability to handle potentially sensitive customer and operational information Ability to develop reports and dashboards using enterprise analytics tools Ability to create new processes and procedures to optimize performance Certifications ITIL Certification preferred Location and Requirements
Primary Location:
Louisiana - New Orleans Job Function:
Professional FLSA Status:
Professional Relocation Option: Union:
NON BARGAINING UNIT Number of Openings:
1 Req ID:
120940 Travel:
Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please view the EEO page for more information. EEO Statement:
The Entergy System of Companies provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status, in accordance with applicable laws. The Entergy System of Companies prohibits harassment based on these characteristics. Entergy provides reasonable accommodations for online applicants. If you need an accommodation for the recruiting process, please request and provide your name, contact number, the accommodation requested, and the requisition number.
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