Entergy
Overview
AMI Ops Analyst I-II role at Entergy. Onsite location in New Orleans, LA. This role may be filled as an Advanced Grid Ops Analyst I or II depending on qualification level.
Job Summary/Purpose The Advanced Grid Operations Analyst (AGOA) is responsible for monitoring advanced grid equipment and ensuring secure connectivity, configuration and device performance. Examples of advanced grid devices include advanced meters, smart streetlights, intelligent electronic devices (IEDs) such as recloser or capacitor bank controls, and integrated distributed energy resources (DERs) such as batteries or utility-controlled customer loads like smart thermostats. AGOAs will monitor and analyze event and alarm data and provide the first tier response from a control center environment. Working closely with network and data integrity analysts, Advanced Grid Ops Analysts will determine if any issues with device performance are local to a specific device or due to broader problems with telecom networks or IT systems. Incident tickets will be routed to the appropriate group to resolve—i.e. telecom field resources, OpCO servicemen, IT support, etc. AGOAs are also responsible for planning and implementing configuration changes to devices over the network—typically for a large population of devices. Configuration changes can include device firmware, programming, or settings changes.
For example, Advanced Grid Ops Analysts will be supporting resources in the AMI Operations Center (also known as “AMOC”) responsible for day-to-day monitoring and maintenance of revenue meter reliability in an AMI operational environment. During deployment and steady-state, individuals in this role will ensure that meter reads are consistently communicated between the devices (meters) and the head-end system, and that any issues or incidents preventing communication or data are triaged and addressed in a timely manner.
The Advanced Grid Ops Analyst will manage connected-grid devices and the software platforms that are integrated with them. Tasks include:
Daily analysis of device events and alarms to identify trends and address critical issues
Implementation of processes and procedures to ensure devices operate and communicate data securely
Remote device analysis and incident response coordination
Decision to deploy field resources to replace inoperable equipment and prioritization of resources
Device service management and device configuration management—including deployment plans for firmware or program changes to a large number of devices
Collaboration with telecom and IT operations resources to coordinate incident response (e.g., determining if issue is network, system, or device)
Use of analytics tools to perform high-volume service and event management (Spotfire, Tableau, Cognos, Excel, Informatica, etc.)
Job Duties/Responsibilities
Support resolution of incident and problem management between the operations center (AMOC) and field services teams; monitor field service requests and guide troubleshooting-related work orders.
Analyze device communication routes and reliability; troubleshoot unreachable devices and remotely issue configuration files.
Monitor device management systems (e.g., AMI head-end system) for events and alarms; triage actionable activities.
Investigate relevant device events and alarms; ensure incidents are resolved timely; provide after-hours or holiday support if required.
Capture incident and problem management learnings for training and archival purposes.
Adhere to standard Service Management processes (problem, incident, knowledge).
Develop and implement plans to change device configurations across a large device population (e.g., 1 million meters); manage risks, issues, and scheduling during deployment.
Leverage data analytics to develop and optimize reports and dashboards for new or modified procedures.
Test new processes, procedures, and technology releases to ensure business operations during initiatives; participate in change management planning and execution.
Collaborate with peers in data integrity, network, IT, and lab engineering to resolve complex issues (security threats, network performance, device platform problems).
Track device events and alarms to identify trends; conduct modeling and variance analysis to identify operational efficiencies.
Develop operational reports to demonstrate trends and proactively resolve incidents, maintaining reliable device communications (e.g., advanced meters).
Minimum Requirements Education
Bachelor's Degree in a technical or business-related field required or equivalent work experience.
Desired: Master's Degree. Bachelor’s degree in business, database management, or management information systems preferred.
Experience
Advanced Grid Ops Analyst I - 0-2 years of professional experience
Advanced Grid Ops Analyst II - 2-4 years of professional experience
Professional experience in a control/operations environment preferred (telecom, energy, or utilities operations)
Knowledge, Skills and Abilities
Analytical skills with advanced knowledge of Microsoft Office (Word, Excel, PowerPoint)
General knowledge of database concepts and IoT concepts
Ability to perform data entry and system monitoring
Ability to troubleshoot and solve problems by analyzing data from multiple sources
Ability to handle potentially sensitive customer and operational information
Ability to develop reports and dashboards using enterprise analytics tools
Ability to develop new processes to optimize performance and adapt to changing business expectations
Certifications
ITIL Certification Preferred
Primary Location:
Louisiana - New Orleans
Job Function:
Professional
FLSA Status:
Professional
Relocation Option:
Union description/code:
NON BARGAINING UNIT
Number of Openings:
1
Req ID:
120940
Travel Percentage:
Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. EEO statements and accessibility information are provided as part of Entergy’s Equal Employment Opportunity policy.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing.
Additional Responsibilities: Entergy expects its employees to be available to work additional hours or locations during storms, outages, or emergencies. Exempt employees may not be paid overtime for such duties.
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Job Summary/Purpose The Advanced Grid Operations Analyst (AGOA) is responsible for monitoring advanced grid equipment and ensuring secure connectivity, configuration and device performance. Examples of advanced grid devices include advanced meters, smart streetlights, intelligent electronic devices (IEDs) such as recloser or capacitor bank controls, and integrated distributed energy resources (DERs) such as batteries or utility-controlled customer loads like smart thermostats. AGOAs will monitor and analyze event and alarm data and provide the first tier response from a control center environment. Working closely with network and data integrity analysts, Advanced Grid Ops Analysts will determine if any issues with device performance are local to a specific device or due to broader problems with telecom networks or IT systems. Incident tickets will be routed to the appropriate group to resolve—i.e. telecom field resources, OpCO servicemen, IT support, etc. AGOAs are also responsible for planning and implementing configuration changes to devices over the network—typically for a large population of devices. Configuration changes can include device firmware, programming, or settings changes.
For example, Advanced Grid Ops Analysts will be supporting resources in the AMI Operations Center (also known as “AMOC”) responsible for day-to-day monitoring and maintenance of revenue meter reliability in an AMI operational environment. During deployment and steady-state, individuals in this role will ensure that meter reads are consistently communicated between the devices (meters) and the head-end system, and that any issues or incidents preventing communication or data are triaged and addressed in a timely manner.
The Advanced Grid Ops Analyst will manage connected-grid devices and the software platforms that are integrated with them. Tasks include:
Daily analysis of device events and alarms to identify trends and address critical issues
Implementation of processes and procedures to ensure devices operate and communicate data securely
Remote device analysis and incident response coordination
Decision to deploy field resources to replace inoperable equipment and prioritization of resources
Device service management and device configuration management—including deployment plans for firmware or program changes to a large number of devices
Collaboration with telecom and IT operations resources to coordinate incident response (e.g., determining if issue is network, system, or device)
Use of analytics tools to perform high-volume service and event management (Spotfire, Tableau, Cognos, Excel, Informatica, etc.)
Job Duties/Responsibilities
Support resolution of incident and problem management between the operations center (AMOC) and field services teams; monitor field service requests and guide troubleshooting-related work orders.
Analyze device communication routes and reliability; troubleshoot unreachable devices and remotely issue configuration files.
Monitor device management systems (e.g., AMI head-end system) for events and alarms; triage actionable activities.
Investigate relevant device events and alarms; ensure incidents are resolved timely; provide after-hours or holiday support if required.
Capture incident and problem management learnings for training and archival purposes.
Adhere to standard Service Management processes (problem, incident, knowledge).
Develop and implement plans to change device configurations across a large device population (e.g., 1 million meters); manage risks, issues, and scheduling during deployment.
Leverage data analytics to develop and optimize reports and dashboards for new or modified procedures.
Test new processes, procedures, and technology releases to ensure business operations during initiatives; participate in change management planning and execution.
Collaborate with peers in data integrity, network, IT, and lab engineering to resolve complex issues (security threats, network performance, device platform problems).
Track device events and alarms to identify trends; conduct modeling and variance analysis to identify operational efficiencies.
Develop operational reports to demonstrate trends and proactively resolve incidents, maintaining reliable device communications (e.g., advanced meters).
Minimum Requirements Education
Bachelor's Degree in a technical or business-related field required or equivalent work experience.
Desired: Master's Degree. Bachelor’s degree in business, database management, or management information systems preferred.
Experience
Advanced Grid Ops Analyst I - 0-2 years of professional experience
Advanced Grid Ops Analyst II - 2-4 years of professional experience
Professional experience in a control/operations environment preferred (telecom, energy, or utilities operations)
Knowledge, Skills and Abilities
Analytical skills with advanced knowledge of Microsoft Office (Word, Excel, PowerPoint)
General knowledge of database concepts and IoT concepts
Ability to perform data entry and system monitoring
Ability to troubleshoot and solve problems by analyzing data from multiple sources
Ability to handle potentially sensitive customer and operational information
Ability to develop reports and dashboards using enterprise analytics tools
Ability to develop new processes to optimize performance and adapt to changing business expectations
Certifications
ITIL Certification Preferred
Primary Location:
Louisiana - New Orleans
Job Function:
Professional
FLSA Status:
Professional
Relocation Option:
Union description/code:
NON BARGAINING UNIT
Number of Openings:
1
Req ID:
120940
Travel Percentage:
Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. EEO statements and accessibility information are provided as part of Entergy’s Equal Employment Opportunity policy.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing.
Additional Responsibilities: Entergy expects its employees to be available to work additional hours or locations during storms, outages, or emergencies. Exempt employees may not be paid overtime for such duties.
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