Duly Healthcare
Overview
The Epic Beaker Systems Analyst I is responsible for configuring, documenting, testing, modifying, and maintaining Epic applications. The Epic Beaker Systems Analyst II works with other analysts and operational counterparts to maintain continuity in process and in support of our integrated Epic electronic medical record. Epic Systems Analyst II positions actively participate in new system enhancement projects along with managing tickets and maintaining the system. Project work may be independent and or guided by more senior members of the Epic team, depending on complexity. ESSENTIAL DUTIES AND RESPONSIBILITIES: Expert in Lab workflows including but not limited to pathology, microbiology, reference labs, Beaker lab etc. Well versed in lab device/instruments and Data Innovation middleware and lab interfaces implementation, maintenance and support of LIS Epic. Implementing, configuring, and supporting the Epic Beaker laboratory information system (LIS). I&T support and ownership of 2 to 3 Epic modules. 60% of time dedicated to daily operational support and quarterly system updates. 20% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization. Act as a liaison between I&T and the application user community to identify efficiency and functional issues. Investigate complex system errors and/or failures and coordinate the resolution of these issues. Document clinical or operational workflows and the technical tools within the system to enable those workflows. Participate in various IT projects as the data and subject matter expert. Utilize project management skills for planning, testing scripts updates, reviewing of release notes, testing workflow and build changes for quarterly updates and system upgrades. Provides on-call support. Mentor Analyst I roles and outside vendors to learn internal processes and technical concerns. Responsibilities
Configure, test, document, and deploy Epic Beaker system changes in alignment with clinical and operational goals Serve as a subject matter expert for Epic Beaker functionality, interfacing regularly with lab and IT stakeholders Manage and resolve break/fix incidents and service requests related to Epic Beaker in a timely and structured fashion Develop and maintain workflows, documentation, and configuration standards to support system continuity Participate in integrated testing across Epic modules to ensure functionality in an enterprise-wide environment Collaborate with other Epic analysts and developers to support application enhancements, upgrades, and optimization efforts Independently manage small to medium-sized projects or support larger initiatives led by senior Epic team members Analyze data trends, identify system improvement opportunities, and present recommendations using logical, evidence-based reasoning Ensure system changes meet compliance, validation, and documentation standards, especially related to laboratory data and reporting Participate in the on-call rotation and provide after-hours support as needed for high-priority issues or upgrades Qualifications
Education & Experience Requirements Bachelor’s Degree in Computer Science, Health Informatics, Clinical Laboratory Science, or related field (required) 3+ years of Epic application support or analysis experience, preferably with Epic Beaker (required) Epic Beaker Certification
(Preferred: CP and AP) other Epic Certifications Strong understanding of laboratory operations, workflows, and regulatory standards Proven ability to work independently and collaboratively in a high-performing, matrixed environment Experience with integrated Epic systems and understanding of downstream impact to modules such as AMB, Results Routing, and MyChart Exceptional analytical, documentation, and communication skills — with a bias for thoughtful execution and system integrity Some onsite support needed for Go-lives, projects, Lab Instruments installs, troubleshooting management etc. The compensation for this role includes a base pay range of $73,399-$110,098 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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The Epic Beaker Systems Analyst I is responsible for configuring, documenting, testing, modifying, and maintaining Epic applications. The Epic Beaker Systems Analyst II works with other analysts and operational counterparts to maintain continuity in process and in support of our integrated Epic electronic medical record. Epic Systems Analyst II positions actively participate in new system enhancement projects along with managing tickets and maintaining the system. Project work may be independent and or guided by more senior members of the Epic team, depending on complexity. ESSENTIAL DUTIES AND RESPONSIBILITIES: Expert in Lab workflows including but not limited to pathology, microbiology, reference labs, Beaker lab etc. Well versed in lab device/instruments and Data Innovation middleware and lab interfaces implementation, maintenance and support of LIS Epic. Implementing, configuring, and supporting the Epic Beaker laboratory information system (LIS). I&T support and ownership of 2 to 3 Epic modules. 60% of time dedicated to daily operational support and quarterly system updates. 20% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization. Act as a liaison between I&T and the application user community to identify efficiency and functional issues. Investigate complex system errors and/or failures and coordinate the resolution of these issues. Document clinical or operational workflows and the technical tools within the system to enable those workflows. Participate in various IT projects as the data and subject matter expert. Utilize project management skills for planning, testing scripts updates, reviewing of release notes, testing workflow and build changes for quarterly updates and system upgrades. Provides on-call support. Mentor Analyst I roles and outside vendors to learn internal processes and technical concerns. Responsibilities
Configure, test, document, and deploy Epic Beaker system changes in alignment with clinical and operational goals Serve as a subject matter expert for Epic Beaker functionality, interfacing regularly with lab and IT stakeholders Manage and resolve break/fix incidents and service requests related to Epic Beaker in a timely and structured fashion Develop and maintain workflows, documentation, and configuration standards to support system continuity Participate in integrated testing across Epic modules to ensure functionality in an enterprise-wide environment Collaborate with other Epic analysts and developers to support application enhancements, upgrades, and optimization efforts Independently manage small to medium-sized projects or support larger initiatives led by senior Epic team members Analyze data trends, identify system improvement opportunities, and present recommendations using logical, evidence-based reasoning Ensure system changes meet compliance, validation, and documentation standards, especially related to laboratory data and reporting Participate in the on-call rotation and provide after-hours support as needed for high-priority issues or upgrades Qualifications
Education & Experience Requirements Bachelor’s Degree in Computer Science, Health Informatics, Clinical Laboratory Science, or related field (required) 3+ years of Epic application support or analysis experience, preferably with Epic Beaker (required) Epic Beaker Certification
(Preferred: CP and AP) other Epic Certifications Strong understanding of laboratory operations, workflows, and regulatory standards Proven ability to work independently and collaboratively in a high-performing, matrixed environment Experience with integrated Epic systems and understanding of downstream impact to modules such as AMB, Results Routing, and MyChart Exceptional analytical, documentation, and communication skills — with a bias for thoughtful execution and system integrity Some onsite support needed for Go-lives, projects, Lab Instruments installs, troubleshooting management etc. The compensation for this role includes a base pay range of $73,399-$110,098 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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