Addison Group
Job Title:
Operational Analyst (mid-sr level) Location:
Princeton, NJ Pay:
$20.00 - $30.00 / Hourly Office status:
3-4 days onsite in Princeton, NJ Duration:
6 month contract but potential to extend Benefits:
This position is eligible for medical, dental, vision and 401(k). Job Summary:
The Operations Analyst supports Retail Billing Operations by ensuring accurate, timely customer transactions, account maintenance, and monthly billing. The ideal candidate brings strong analytical skills, process discipline, and working familiarity with data tools to help drive customer satisfaction and operational excellence. Essential Duties/Responsibilities:
Develop a thorough understanding of the electricity and gas customer lifecycle—from contract initiation through final account processing. Work within the company's customer management systems to process daily operational tasks and electronic transactions with vendors/utilities. Monitor and resolve transaction and billing exceptions within established SLAs; escalate appropriately when needed. Use reporting and analytical methods (e.g., Excel, SQL/Power BI where applicable) to identify issues and maintain compliance with internal/external SLAs. Perform root cause analysis to address exceptions, errors, and process gaps; recommend and implement fixes. Research and analyze complex business problems using software tools and knowledge of the retail energy market. Support execution of new business and regulatory requirements. Serve as a subject matter expert for transaction and billing questions. Create and maintain clear process documentation for training and reference; deliver training to colleagues as needed. Collaborate with internal teams, management, external vendors, and utilities to resolve issues and support projects. Perform other duties as assigned. Additional Knowledge, Skills and Abilities
Strong analytical and mathematical skills; comfort working with large datasets. Ability to solve complex problems with minimal guidance and make sound decisions. High attention to detail; able to prioritize and manage multiple tasks in a fast-paced environment Clear, concise written and verbal communication skills; able to present findings and recommendations effectively. Team-oriented with strong cross-functional collaboration skills. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.
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Operational Analyst (mid-sr level) Location:
Princeton, NJ Pay:
$20.00 - $30.00 / Hourly Office status:
3-4 days onsite in Princeton, NJ Duration:
6 month contract but potential to extend Benefits:
This position is eligible for medical, dental, vision and 401(k). Job Summary:
The Operations Analyst supports Retail Billing Operations by ensuring accurate, timely customer transactions, account maintenance, and monthly billing. The ideal candidate brings strong analytical skills, process discipline, and working familiarity with data tools to help drive customer satisfaction and operational excellence. Essential Duties/Responsibilities:
Develop a thorough understanding of the electricity and gas customer lifecycle—from contract initiation through final account processing. Work within the company's customer management systems to process daily operational tasks and electronic transactions with vendors/utilities. Monitor and resolve transaction and billing exceptions within established SLAs; escalate appropriately when needed. Use reporting and analytical methods (e.g., Excel, SQL/Power BI where applicable) to identify issues and maintain compliance with internal/external SLAs. Perform root cause analysis to address exceptions, errors, and process gaps; recommend and implement fixes. Research and analyze complex business problems using software tools and knowledge of the retail energy market. Support execution of new business and regulatory requirements. Serve as a subject matter expert for transaction and billing questions. Create and maintain clear process documentation for training and reference; deliver training to colleagues as needed. Collaborate with internal teams, management, external vendors, and utilities to resolve issues and support projects. Perform other duties as assigned. Additional Knowledge, Skills and Abilities
Strong analytical and mathematical skills; comfort working with large datasets. Ability to solve complex problems with minimal guidance and make sound decisions. High attention to detail; able to prioritize and manage multiple tasks in a fast-paced environment Clear, concise written and verbal communication skills; able to present findings and recommendations effectively. Team-oriented with strong cross-functional collaboration skills. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.
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