DXP Enterprises
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/
Position Summary
The Customer Service Representative (CSR) is responsible for delivering excellent service to DXP's customers by processing orders, responding to inquiries, and supporting the outside sales team. The CSR plays a key role in maintaining customer satisfaction and ensuring timely, accurate order fulfillment.
Essential Duties & Responsibilities
Handle incoming customer inquiries via phone, email, and in-person. Enter, process, and follow up on sales orders and quotes. Provide product pricing, availability, and lead times. Coordinate with vendors, warehouses, and other departments to meet customer requirements. Expedite orders and resolve service issues or discrepancies promptly. Maintain strong customer relationships by providing professional and proactive communication. Assist the outside sales team with quotes, proposals, and order status updates. Support shipping/receiving or inventory control as needed to ensure seamless customer service. Perform data entry and maintain accurate records in DXP's ERP system. Follow all company policies and safety guidelines. Qualifications
High School Diploma or GED required; associate or bachelor's degree preferred. 1-3+ years of customer service, inside sales, or order entry experience (industrial distribution or MRO preferred). Proficiency with Microsoft Office (Word, Excel, Outlook) and ERP/order entry systems. Strong written and verbal communication skills. Ability to multi-task and thrive in a fast-paced environment. Positive, professional demeanor with a focus on teamwork and problem solving. Physical Demands & Work Environment
Office environment with frequent phone/computer use. Occasional interaction with warehouse operations and vendors. Full-time position, Monday-Friday; overtime as needed. Compensation & Benefits
Competitive salary or hourly wage commensurate with experience. Comprehensive benefits package including medical, dental, vision, life insurance, 401(k), paid holidays, and more.
Location: USA:TX:Odessa
#ZRTS #LI-TS1
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).
Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V
Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/
Position Summary
The Customer Service Representative (CSR) is responsible for delivering excellent service to DXP's customers by processing orders, responding to inquiries, and supporting the outside sales team. The CSR plays a key role in maintaining customer satisfaction and ensuring timely, accurate order fulfillment.
Essential Duties & Responsibilities
Handle incoming customer inquiries via phone, email, and in-person. Enter, process, and follow up on sales orders and quotes. Provide product pricing, availability, and lead times. Coordinate with vendors, warehouses, and other departments to meet customer requirements. Expedite orders and resolve service issues or discrepancies promptly. Maintain strong customer relationships by providing professional and proactive communication. Assist the outside sales team with quotes, proposals, and order status updates. Support shipping/receiving or inventory control as needed to ensure seamless customer service. Perform data entry and maintain accurate records in DXP's ERP system. Follow all company policies and safety guidelines. Qualifications
High School Diploma or GED required; associate or bachelor's degree preferred. 1-3+ years of customer service, inside sales, or order entry experience (industrial distribution or MRO preferred). Proficiency with Microsoft Office (Word, Excel, Outlook) and ERP/order entry systems. Strong written and verbal communication skills. Ability to multi-task and thrive in a fast-paced environment. Positive, professional demeanor with a focus on teamwork and problem solving. Physical Demands & Work Environment
Office environment with frequent phone/computer use. Occasional interaction with warehouse operations and vendors. Full-time position, Monday-Friday; overtime as needed. Compensation & Benefits
Competitive salary or hourly wage commensurate with experience. Comprehensive benefits package including medical, dental, vision, life insurance, 401(k), paid holidays, and more.
Location: USA:TX:Odessa
#ZRTS #LI-TS1
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).
Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V