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Overview
Job Description Salary: $70,000 Annually Medical Network of Alaska improves healthcare access, value, and quality by building relationships with healthcare organizations that empower expert administration and support; we share resources and streamline processes to provide more efficient delivery of a more effective standard of care. The Infrastructure & Cloud Operations Lead is responsible for ensuring the reliability, security, and performance of core IT infrastructure and cloud services across the organization and partner groups. This role oversees backup and disaster recovery, virtualization, networking, security, monitoring, and endpoint/device management, aligning operations with ITIL practices and healthcare compliance standards (HIPAA, SOC2, etc.). Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsibilities
Core Operations & Infrastructure: Manage server, storage, and virtualization environments (VM provisioning, resizing, deprovisioning). Administer file shares, NAS permissions, DNS, DHCP, VLANs, and network port configurations. Oversee certificate management (SSL/TLS/S/MIME) from request through installation/renewal. Ensure endpoint and device lifecycle management, including OS reimaging, remote wipe, and secure retirement. Coordinate with telecom vendors and manage phone/fax/voicemail systems, number porting, and call flows. Cloud & Disaster Recovery: Administer cloud-based services and integrations (Azure/M365, Intune, Endpoint Central). Define and maintain backup/snapshot policies and ensure recovery testing (VM/file/share/DB). Lead disaster recovery (DR) exercises and failover events, ensuring compliance with recovery time and recovery point objectives (RTO/RPO). Manage VPN peers, firewall rule changes, QoS, and traffic prioritization. Security & Monitoring: Oversee monitoring tools and alerting thresholds to ensure proactive detection of issues. Manage Cisco Secure Endpoint Detection & Response (EDR) and coordinate security patching and update workflows. Work closely with Security & Compliance to implement infrastructure security policies and participate in risk remediation. Leadership & Governance
Serve as the accountable lead in the RACI for Infrastructure & Cloud Ops service lanes. Participate in the Change Management process, ensuring proper risk assessment, documentation, and approvals. Mentor IT staff and provide escalation support for complex technical issues. Partner with other IT service lane leads (Endpoints, Security, Clinical Systems) to ensure end-to-end service delivery. Qualifications
To perform the job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelors degree in Computer Science, Information Systems, or related field (or equivalent experience). 5+ years in infrastructure/cloud operations with leadership or senior engineer experience. Expertise with VMware, Windows Server, Active Directory, and core networking (DNS, DHCP, VLANs, VPN). Hands-on experience with Microsoft 365, Intune, Endpoint Central, and enterprise backup/replication solutions (Veeam). Familiarity with healthcare IT environments and HIPAA security requirements strongly. Strong troubleshooting skills and ability to manage incidents under pressure. Excellent communication and documentation skills; able to interface effectively with executives, peers, and end users. What Youll Love About Us
Great Company Culture - We embrace diverse perspectives and provide the freedom to grow, innovate, and create. Make an impact - We are about your individuality by giving you the freedom to grow and create within the company. Rest and Relaxation - Enjoy 15 days of paid time off with an increase after five years and six paid holidays. Health Benefits - Access to medical, dental, and vision plans, with HSA and FSA options, as well as short- and long-term coverage. We also provide $25,000 in employer-paid life insurance for added peace of mind. Prepare for the future - Fidelity 401(k) with a generous employer match of up to 4.5% and access to a personal financial planner. Healthy Working Environment - We prioritize a safe, empowering, and inclusive work culture. Background check and drug screen requirements apply for candidates offered employment. Medical Network of Alaska, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran or any other characteristic protected by law.
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Job Description Salary: $70,000 Annually Medical Network of Alaska improves healthcare access, value, and quality by building relationships with healthcare organizations that empower expert administration and support; we share resources and streamline processes to provide more efficient delivery of a more effective standard of care. The Infrastructure & Cloud Operations Lead is responsible for ensuring the reliability, security, and performance of core IT infrastructure and cloud services across the organization and partner groups. This role oversees backup and disaster recovery, virtualization, networking, security, monitoring, and endpoint/device management, aligning operations with ITIL practices and healthcare compliance standards (HIPAA, SOC2, etc.). Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsibilities
Core Operations & Infrastructure: Manage server, storage, and virtualization environments (VM provisioning, resizing, deprovisioning). Administer file shares, NAS permissions, DNS, DHCP, VLANs, and network port configurations. Oversee certificate management (SSL/TLS/S/MIME) from request through installation/renewal. Ensure endpoint and device lifecycle management, including OS reimaging, remote wipe, and secure retirement. Coordinate with telecom vendors and manage phone/fax/voicemail systems, number porting, and call flows. Cloud & Disaster Recovery: Administer cloud-based services and integrations (Azure/M365, Intune, Endpoint Central). Define and maintain backup/snapshot policies and ensure recovery testing (VM/file/share/DB). Lead disaster recovery (DR) exercises and failover events, ensuring compliance with recovery time and recovery point objectives (RTO/RPO). Manage VPN peers, firewall rule changes, QoS, and traffic prioritization. Security & Monitoring: Oversee monitoring tools and alerting thresholds to ensure proactive detection of issues. Manage Cisco Secure Endpoint Detection & Response (EDR) and coordinate security patching and update workflows. Work closely with Security & Compliance to implement infrastructure security policies and participate in risk remediation. Leadership & Governance
Serve as the accountable lead in the RACI for Infrastructure & Cloud Ops service lanes. Participate in the Change Management process, ensuring proper risk assessment, documentation, and approvals. Mentor IT staff and provide escalation support for complex technical issues. Partner with other IT service lane leads (Endpoints, Security, Clinical Systems) to ensure end-to-end service delivery. Qualifications
To perform the job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelors degree in Computer Science, Information Systems, or related field (or equivalent experience). 5+ years in infrastructure/cloud operations with leadership or senior engineer experience. Expertise with VMware, Windows Server, Active Directory, and core networking (DNS, DHCP, VLANs, VPN). Hands-on experience with Microsoft 365, Intune, Endpoint Central, and enterprise backup/replication solutions (Veeam). Familiarity with healthcare IT environments and HIPAA security requirements strongly. Strong troubleshooting skills and ability to manage incidents under pressure. Excellent communication and documentation skills; able to interface effectively with executives, peers, and end users. What Youll Love About Us
Great Company Culture - We embrace diverse perspectives and provide the freedom to grow, innovate, and create. Make an impact - We are about your individuality by giving you the freedom to grow and create within the company. Rest and Relaxation - Enjoy 15 days of paid time off with an increase after five years and six paid holidays. Health Benefits - Access to medical, dental, and vision plans, with HSA and FSA options, as well as short- and long-term coverage. We also provide $25,000 in employer-paid life insurance for added peace of mind. Prepare for the future - Fidelity 401(k) with a generous employer match of up to 4.5% and access to a personal financial planner. Healthy Working Environment - We prioritize a safe, empowering, and inclusive work culture. Background check and drug screen requirements apply for candidates offered employment. Medical Network of Alaska, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran or any other characteristic protected by law.
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