Patriot LLC
Overview
Patriot, LLC is looking for a technically proficient Technical Lead to oversee complex IT operations, ensure high-quality service delivery, and provide advanced oversight for Tier 2/3 for an IT Services Center. The Network Operations Lead will serve as a subject matter expert across enterprise network infrastructure, systems engineering, cloud platforms, automation, and IT service management (ITSM), guiding a team of engineers and coordinating with program managers, security teams, and other stakeholders to meet service level agreements (SLAs) and drive service improvements. This is a Key Personnel position and requires the ability to lead cross-functional teams of network, systems, cloud engineers, and service desk personnel in a 24x7x365 high-availability environment.
Responsibilities
Maintain, support, and optimize key functional areas, including network infrastructure, server infrastructure, network security, telecommunications systems, and service desk
Provide technical guidance for directing and monitoring information systems operations
Manage and set priorities for monitoring and maintenance of network systems (LANs, WANs, Internet, intranet, wireless, guest wireless)
Plan, organize, and direct the Network Operations Team to ensure stable operation of SBA’s network infrastructure
Provide advanced technical oversight for Tier 2 and Tier 3 teams, aligning with ITIL v4, ISO 20000, and CMMI SVC L3 frameworks
Serve as escalation point for high-complexity incidents, coordinating troubleshooting across network, cloud, and endpoint systems
Support Active Directory, Azure AD, Zscaler, VPN, VDI, and SD-WAN components, including access management, automation, and root cause analysis (RCA)
Lead proactive monitoring, problem trend analysis, and preventative maintenance using tools such as SolarWinds, ServiceNow, and Microsoft security/compliance dashboards
Develop scripts for Active Directory, ServiceNow Integration Hub, and endpoint configuration automation
Coordinate and manage routine testing and analysis of all elements of the network facilities
Assist with system and network design decisions including TRM updates, PKI infrastructure, load balancers, DNS/DHCP configuration, and cloud governance
Collaborate with the Incident Manager and Program Manager to support major incident resolution, RCA reporting, and service recovery efforts
Drive continuous improvement initiatives including automation, self-service enablement, and ServiceNow workflow enhancements
Oversee configuration management updates, patch compliance, and development of Knowledge Base Articles (KBAs)
Conduct technical briefings, participate in PMRs, and contribute to ad hoc meetings with stakeholders
Provide support to end users, operations personnel, and strategic program management
Provide ongoing training and knowledge transfer to team members, facilitate workshops, develop training materials, and mentor staff
Lead administration of remote access and VPN technologies including configuration, monitoring, and troubleshooting
Oversee virtualization environments (VMware and Hyper-V), ensuring high availability and disaster recovery readiness
Ensure compliance with federal cybersecurity standards (FISMA, NIST 800-53) and support remediation of POA&Ms and audit findings
Motivate, mentor, and delegate tasks to team members to foster a collaborative, high-performance culture
Required Qualifications
8+ years of experience in enterprise IT operations, with at least 3 years in a lead or senior engineering capacity
Strong expertise in networking (routing, switching, VPN), Microsoft ecosystems (Active Directory, O365, SCCM), and cloud platforms (Azure, AWS)
Experience leading Tier 2/3 technical support teams in a 24x7x365 environment
Knowledge of ITSM tools and best practices, particularly ServiceNow (CMDB, service catalog, KBAs)
Hands-on automation and scripting experience (PowerShell, ServiceNow flows, Python)
Familiarity with federal cybersecurity standards (FISMA, NIST 800-53) and incident handling protocols
Experience leading cross-functional teams of network, systems, and cloud engineers and service desk personnel
Experience using ServiceNow ITSM, including dashboards, indicators, metrics, and reporting
Experience in administration of remote access and VPN technologies
Extensive Microsoft product build and support experience in a high-availability 24x7 environment, including:
Expert knowledge of System Center Configuration Manager (SCCM) 2012 or later; MS Server Administration/Virtualization (MCSE/MCITP preferred)
VMware vSphere Administrator (VCP410 or higher preferred)
VMware/Hyper-V virtualization knowledge; AD/DNS/DHCP, clustering, load balancing, backup, GPO, disaster recovery
Certifications
ITIL v4 Foundation or higher (required)
Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Modern Desktop Administrator
CompTIA Network+ or Cisco CCNA (required); CCNP preferred
ServiceNow Certified System Administrator (nice to have)
Security+ or CISSP (nice to have)
VMware VCP410 or higher (preferred)
MCSE or MCITP (preferred)
Tools & Technologies
ServiceNow (ITSM, CMDB, Integration Hub)
SolarWinds, Zscaler, Asset Panda
Microsoft InTune, SCCM/Endpoint Manager
Active Directory, Azure AD, Office 365
Cisco network hardware, VoIP, Load Balancers, DNS/DHCP
VDI, Windows 11, macOS
VMware vSphere, Hyper-V, clustering, and backup solutions (CommVault, Veeam, or similar)
Patch management, configuration management, and automation tools (e.g., Ansible, Terraform) is a plus
MUST have Public Trust or Ability to receive Public Trust. U.S. Citizenship required. Position is METRO accessible.
EEO & Contact Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015.
About Patriot LLC Patriot LLC is a privately held government and commercial services contractor based in Columbia, Maryland. We provide our customers with quality, responsive, and adaptive solutions across a range of programs.
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Patriot, LLC is looking for a technically proficient Technical Lead to oversee complex IT operations, ensure high-quality service delivery, and provide advanced oversight for Tier 2/3 for an IT Services Center. The Network Operations Lead will serve as a subject matter expert across enterprise network infrastructure, systems engineering, cloud platforms, automation, and IT service management (ITSM), guiding a team of engineers and coordinating with program managers, security teams, and other stakeholders to meet service level agreements (SLAs) and drive service improvements. This is a Key Personnel position and requires the ability to lead cross-functional teams of network, systems, cloud engineers, and service desk personnel in a 24x7x365 high-availability environment.
Responsibilities
Maintain, support, and optimize key functional areas, including network infrastructure, server infrastructure, network security, telecommunications systems, and service desk
Provide technical guidance for directing and monitoring information systems operations
Manage and set priorities for monitoring and maintenance of network systems (LANs, WANs, Internet, intranet, wireless, guest wireless)
Plan, organize, and direct the Network Operations Team to ensure stable operation of SBA’s network infrastructure
Provide advanced technical oversight for Tier 2 and Tier 3 teams, aligning with ITIL v4, ISO 20000, and CMMI SVC L3 frameworks
Serve as escalation point for high-complexity incidents, coordinating troubleshooting across network, cloud, and endpoint systems
Support Active Directory, Azure AD, Zscaler, VPN, VDI, and SD-WAN components, including access management, automation, and root cause analysis (RCA)
Lead proactive monitoring, problem trend analysis, and preventative maintenance using tools such as SolarWinds, ServiceNow, and Microsoft security/compliance dashboards
Develop scripts for Active Directory, ServiceNow Integration Hub, and endpoint configuration automation
Coordinate and manage routine testing and analysis of all elements of the network facilities
Assist with system and network design decisions including TRM updates, PKI infrastructure, load balancers, DNS/DHCP configuration, and cloud governance
Collaborate with the Incident Manager and Program Manager to support major incident resolution, RCA reporting, and service recovery efforts
Drive continuous improvement initiatives including automation, self-service enablement, and ServiceNow workflow enhancements
Oversee configuration management updates, patch compliance, and development of Knowledge Base Articles (KBAs)
Conduct technical briefings, participate in PMRs, and contribute to ad hoc meetings with stakeholders
Provide support to end users, operations personnel, and strategic program management
Provide ongoing training and knowledge transfer to team members, facilitate workshops, develop training materials, and mentor staff
Lead administration of remote access and VPN technologies including configuration, monitoring, and troubleshooting
Oversee virtualization environments (VMware and Hyper-V), ensuring high availability and disaster recovery readiness
Ensure compliance with federal cybersecurity standards (FISMA, NIST 800-53) and support remediation of POA&Ms and audit findings
Motivate, mentor, and delegate tasks to team members to foster a collaborative, high-performance culture
Required Qualifications
8+ years of experience in enterprise IT operations, with at least 3 years in a lead or senior engineering capacity
Strong expertise in networking (routing, switching, VPN), Microsoft ecosystems (Active Directory, O365, SCCM), and cloud platforms (Azure, AWS)
Experience leading Tier 2/3 technical support teams in a 24x7x365 environment
Knowledge of ITSM tools and best practices, particularly ServiceNow (CMDB, service catalog, KBAs)
Hands-on automation and scripting experience (PowerShell, ServiceNow flows, Python)
Familiarity with federal cybersecurity standards (FISMA, NIST 800-53) and incident handling protocols
Experience leading cross-functional teams of network, systems, and cloud engineers and service desk personnel
Experience using ServiceNow ITSM, including dashboards, indicators, metrics, and reporting
Experience in administration of remote access and VPN technologies
Extensive Microsoft product build and support experience in a high-availability 24x7 environment, including:
Expert knowledge of System Center Configuration Manager (SCCM) 2012 or later; MS Server Administration/Virtualization (MCSE/MCITP preferred)
VMware vSphere Administrator (VCP410 or higher preferred)
VMware/Hyper-V virtualization knowledge; AD/DNS/DHCP, clustering, load balancing, backup, GPO, disaster recovery
Certifications
ITIL v4 Foundation or higher (required)
Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Modern Desktop Administrator
CompTIA Network+ or Cisco CCNA (required); CCNP preferred
ServiceNow Certified System Administrator (nice to have)
Security+ or CISSP (nice to have)
VMware VCP410 or higher (preferred)
MCSE or MCITP (preferred)
Tools & Technologies
ServiceNow (ITSM, CMDB, Integration Hub)
SolarWinds, Zscaler, Asset Panda
Microsoft InTune, SCCM/Endpoint Manager
Active Directory, Azure AD, Office 365
Cisco network hardware, VoIP, Load Balancers, DNS/DHCP
VDI, Windows 11, macOS
VMware vSphere, Hyper-V, clustering, and backup solutions (CommVault, Veeam, or similar)
Patch management, configuration management, and automation tools (e.g., Ansible, Terraform) is a plus
MUST have Public Trust or Ability to receive Public Trust. U.S. Citizenship required. Position is METRO accessible.
EEO & Contact Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015.
About Patriot LLC Patriot LLC is a privately held government and commercial services contractor based in Columbia, Maryland. We provide our customers with quality, responsive, and adaptive solutions across a range of programs.
#J-18808-Ljbffr