Rivian
Field Service Technician - San Jose, CA - For Future Consideration
Rivian, San Jose, California, United States, 95199
Overview
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary
Role Summary General Summary
This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise. Responsibilities
Core Responsibilities Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations. Identify and explain the Rivian product line, EV framework, tools, and accessories. Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety. Conduct road tests to ensure the quality of repairs. Manage necessary parts operations, including ordering, receiving, shipping, and inventory. Identify areas of improvement and provide feedback to senior technicians or leadership. Support service campaigns and containment initiatives. Ensure that all work and technical notes are properly documented for internal and external use. Work collaboratively with a team spirit and maintain high-quality work with minimal supervision. Communicate with a high level of professionalism in customer-facing situations. Stay current with technical skills and complete required training. Qualifications
General Requirements: High School Diploma or GED is preferred. Proficient in using hand tools and power tools. Must be at least 21 years old. Must possess a valid driver's license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period. Ability to drive a non-commercial truck and trailer is preferred. Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs. Proficient with laptops or computers in Windows or Mac environments. Strong organizational skills, attention to detail, and an eagerness to learn. Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.). Ability to read and speak fluent English. Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Experience: Hands-on work experience in an automotive shop is highly preferred. However, if you are a recent automotive graduate looking for your next opportunity, we encourage you to apply. This role is open to various levels of experience, from entry-level to career technicians A background in electric vehicle (EV) or hybrid repair is considered a plus. Experience in start-up environments is preferred. Experience with parts departments, billing, and work order management systems is preferred. Spectrum of Technical Skills Low Voltage & Electrical Systems: Foundational understanding of basic electricity theory and the ability to safely use a DVOM for circuit measurements. Ability to read electrical schematics and diagnose faults. Knowledge of CAN and LIN networks is a plus. High Voltage Systems: Understanding of high voltage safety, ability to power down systems, and use PPE. Capable of diagnosing high voltage faults related to charging, isolation, and interlock loop issues. Chassis, Brakes & Suspension: Proficiency in basic chassis service, tire mounting/balancing, alignments, brake components, and diagnosing drivability concerns such as NVH. Thermal Systems: Service coolant and A/C systems; ability to use A/C equipment and diagnose thermal concerns. Advanced Driver Assistance Systems (ADAS): Basic understanding of ADAS features, component replacement, calibration, and understanding of system limitations. Body & Glass: Responsibilities related to body work including glass removal/installation, windshield replacement, and diagnosing wind noise or water leaks. Pay Disclosure
Salary Range/Hourly Rate for California Based Applicants: $28.13 - 41.41 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides medical/Rx, dental and vision insurance packages for full-time and part-time employees and their dependents. Coverage effective dates apply per employee type. Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable laws. All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender identity, disability, age, or other protected characteristics. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you require accommodations, please email candidateaccommodations@rivian.com. Candidate Data Privacy
Rivian may collect, use and disclose your personal information as part of the recruitment process, including for background checks and employment suitability assessments. More details are described in our privacy notices and data handling practices. Rivian may share your Candidate Personal Data with internal teams, affiliates, and service providers as needed for recruitment. Data may be transferred internationally as described in our notices. Please note that we are currently not accepting applications from third party application services.
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About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary
Role Summary General Summary
This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise. Responsibilities
Core Responsibilities Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations. Identify and explain the Rivian product line, EV framework, tools, and accessories. Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety. Conduct road tests to ensure the quality of repairs. Manage necessary parts operations, including ordering, receiving, shipping, and inventory. Identify areas of improvement and provide feedback to senior technicians or leadership. Support service campaigns and containment initiatives. Ensure that all work and technical notes are properly documented for internal and external use. Work collaboratively with a team spirit and maintain high-quality work with minimal supervision. Communicate with a high level of professionalism in customer-facing situations. Stay current with technical skills and complete required training. Qualifications
General Requirements: High School Diploma or GED is preferred. Proficient in using hand tools and power tools. Must be at least 21 years old. Must possess a valid driver's license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period. Ability to drive a non-commercial truck and trailer is preferred. Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs. Proficient with laptops or computers in Windows or Mac environments. Strong organizational skills, attention to detail, and an eagerness to learn. Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.). Ability to read and speak fluent English. Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Experience: Hands-on work experience in an automotive shop is highly preferred. However, if you are a recent automotive graduate looking for your next opportunity, we encourage you to apply. This role is open to various levels of experience, from entry-level to career technicians A background in electric vehicle (EV) or hybrid repair is considered a plus. Experience in start-up environments is preferred. Experience with parts departments, billing, and work order management systems is preferred. Spectrum of Technical Skills Low Voltage & Electrical Systems: Foundational understanding of basic electricity theory and the ability to safely use a DVOM for circuit measurements. Ability to read electrical schematics and diagnose faults. Knowledge of CAN and LIN networks is a plus. High Voltage Systems: Understanding of high voltage safety, ability to power down systems, and use PPE. Capable of diagnosing high voltage faults related to charging, isolation, and interlock loop issues. Chassis, Brakes & Suspension: Proficiency in basic chassis service, tire mounting/balancing, alignments, brake components, and diagnosing drivability concerns such as NVH. Thermal Systems: Service coolant and A/C systems; ability to use A/C equipment and diagnose thermal concerns. Advanced Driver Assistance Systems (ADAS): Basic understanding of ADAS features, component replacement, calibration, and understanding of system limitations. Body & Glass: Responsibilities related to body work including glass removal/installation, windshield replacement, and diagnosing wind noise or water leaks. Pay Disclosure
Salary Range/Hourly Rate for California Based Applicants: $28.13 - 41.41 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides medical/Rx, dental and vision insurance packages for full-time and part-time employees and their dependents. Coverage effective dates apply per employee type. Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable laws. All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender identity, disability, age, or other protected characteristics. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you require accommodations, please email candidateaccommodations@rivian.com. Candidate Data Privacy
Rivian may collect, use and disclose your personal information as part of the recruitment process, including for background checks and employment suitability assessments. More details are described in our privacy notices and data handling practices. Rivian may share your Candidate Personal Data with internal teams, affiliates, and service providers as needed for recruitment. Data may be transferred internationally as described in our notices. Please note that we are currently not accepting applications from third party application services.
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