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AdventHealth

Patient Experience Manager

AdventHealth, Florida, New York, United States

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Overview

The community you\'ll be caring for: AdventHealth Tampa. AdventHealth Tampa, a faith-based not-for-profit 626-bed tertiary-level acute care hospital located in the uptown district of Tampa, Florida, specializes in advanced cardiovascular medicine, neuroscience and neurology, digestive health, orthopedics, womens services, pediatrics, oncology, endocrinology, bariatrics, wound healing, sleep medicine and general surgery including minimally invasive and robot-assisted procedures. GME programs on the hospital campus currently include general surgery, obstetrics and gynecology, internal medicine and transitional year. AdventHealth Tampa is home to the renowned AdventHealth Pepin Heart Institute, a recognized leader in cardiovascular disease prevention, diagnosis, treatment and leading-edge research caring for Tampa Bays hearts for over 35 years. The Kiran C. Patel Research Institute, also located at AdventHealth Tampa, leads the way in clinical and academic research in the areas of neuroscience, cardiovascular medicine, advanced surgery and more contributing valuable knowledge that leads to tomorrows cures for conditions such as heart failure, cancer and other diseases. The role you\'ll contribute

Responsible for developing strategies to drive outcomes and accountability that will increase patient satisfaction. This position collaborates with leaders, physicians, staff, and vendors to ensure a mission-driven and safe experience for patients, their families, guests, and team members. The value you\'ll bring to the team

Provides support and consultation for developing department-specific patient surveys. Identifies trends in complaints and refers quality of care and safety issues to appropriate leadership. Other duties as assigned. Trains staff on Patient Experience to ensure consistent and high-quality service. Facilitates strategic and operational changes to improve patient experience. Collaborates with leadership to drive decision-making, and establish long-term goals. Translates key strategic priorities into comprehensive plans and operational processes. Responsibilities

Develop and implement strategies to drive patient satisfaction and accountability. Collaborate with leaders, physicians, staff, and vendors to ensure a safe, mission-driven experience for patients, families, guests, and team members. Qualifications

Bachelor\'s Required 5 Work Experience Required Proficiency in Word, Excel, data base management and trending reports required. Registered Nurse (RN) Preferred Benefits and Schedule

Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Schedule: Full time Shift: Days Location: 3100 East Fletcher Avenue Tampa, Florida 33613 The community you\'ll be caring for: AdventHealth Tampa Additional details

AdventHealth Tampa, a faith-based not-for-profit 626-bed tertiary-level acute care hospital located in the uptown district of Tampa, Florida, specializes in advanced cardiovascular medicine, neuroscience and neurology, digestive health, orthopedics, womens services, pediatrics, oncology, endocrinology, bariatrics, wound healing, sleep medicine and general surgery including minimally invasive and robot-assisted procedures. The facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. Category: Patient Experience | Organization: AdventHealth Tampa | Schedule: Full-time | Shift: 1 - Day | Req ID: 25036528 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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