Hilton Worldwide, Inc.
Assistant Director of Front Office - Hilton Atlanta and Towers
Hilton Worldwide, Inc., Atlanta, Georgia, United States, 30383
Overview
Assistant Director of Front Office - Hilton Atlanta and Towers (HOT0BX71)
Located in the heart of Downtown Atlanta, this hotel features 1249 modern guestrooms with 51 meeting rooms and 2 ballrooms totaling 131,730 square feet. This role reports to the Director of Front Office and will oversee 8 team members per shift, including Assistant Front Office Managers, Supervisors, and Guest Service Agents.
What will I be doing?
Assist in the direction and administration of all Front Office operations, including guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Assist in monitoring and developing team member performance, including supervision, professional development, scheduling, counseling and evaluations, and delivering recognition and rewards.
Monitor and assess service and satisfaction trends, evaluate issues, and implement improvements accordingly.
Oversee the VIP process, including reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating system inventory, monitoring special requests, and overseeing rate changes for in-house guests.
Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area information.
Run and complete daily reports, analyze data, and make data-driven decisions.
Resolve guest issues and concerns to achieve guest satisfaction.
Recruit, interview, and train team members.
What are we looking for? Hilton values guide our approach: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We look for demonstration of these values along with the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is a leading global hospitality company spanning luxury to mid-priced hotels. Hilton offers exceptional guest experiences across its global brands, with a vision to fill the earth with the light and warmth of hospitality. Our team members are central to this mission.
Job Job: Guest Services, Operations, and Front Office
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Located in the heart of Downtown Atlanta, this hotel features 1249 modern guestrooms with 51 meeting rooms and 2 ballrooms totaling 131,730 square feet. This role reports to the Director of Front Office and will oversee 8 team members per shift, including Assistant Front Office Managers, Supervisors, and Guest Service Agents.
What will I be doing?
Assist in the direction and administration of all Front Office operations, including guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Assist in monitoring and developing team member performance, including supervision, professional development, scheduling, counseling and evaluations, and delivering recognition and rewards.
Monitor and assess service and satisfaction trends, evaluate issues, and implement improvements accordingly.
Oversee the VIP process, including reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating system inventory, monitoring special requests, and overseeing rate changes for in-house guests.
Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area information.
Run and complete daily reports, analyze data, and make data-driven decisions.
Resolve guest issues and concerns to achieve guest satisfaction.
Recruit, interview, and train team members.
What are we looking for? Hilton values guide our approach: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We look for demonstration of these values along with the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is a leading global hospitality company spanning luxury to mid-priced hotels. Hilton offers exceptional guest experiences across its global brands, with a vision to fill the earth with the light and warmth of hospitality. Our team members are central to this mission.
Job Job: Guest Services, Operations, and Front Office
#J-18808-Ljbffr