Fountain
Senior Implementation Manager United States (Remote)
Fountain, Lake City, Minnesota, United States, 55041
Overview
When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent. We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries. In 2022, Fountain closed $185M in our Series C, led by SoftBank and B Capital. Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world. Let’s elevate frontline work together. What you’ll be doing
As a Senior Implementation Manager , you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for Fountain customers who purchase a range of solutions from Fountain’s growing suite of products. As the technical and operational quarterback post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system consulting, configuration, integrations, QA, setup, and customer education. You will join a growing Implementation and Onboarding team at Fountain, taking the lead to optimize documentation, process, strategy, and KPIs. Partner with sales to define project scope and ensure a seamless customer experience Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy Handle implementations of varying scales (medium to large enterprise scale) with a focus on time to value for customers Carry out implementation projects from beginning to end stages for mid-market to Enterprise customers Leverage Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert Complete virtual consultations and optimization strategies, supports roll-outs Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment) Understand the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, as well as a basic conceptual understanding of ATS, CRM, Payroll, and HRIS platforms What you should bring
Advanced understanding of the HR space, including hiring and workforce management concepts At least 8 years experience in a similar role; e.g., implementation, project management, professional services, consulting, etc HR Tech Experience with an ATS, CRM, or HRIS Proven track record with Enterprise-level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes Bachelor\'s Degree or equivalent work experience Proficiency with Google Suite, ticketing systems (e.g. Intercom, Linear) Ability to manage time and work effectively within a fast-paced, changing environment that is going through high growth Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand driving factors for customer requirements Advanced understanding of and ability to explain system-to-system integrations Demonstrated ability to influence cross-functional partners and upper management to impact decision-making Ability to travel onsite for customer kickoff meetings (typically 1-2 times per quarter) Nice to have
PMP, Agile, SHRM, PHR, or related certifications Workato, Zapier, or similar integration middleware experience Familiarity with project management tools such as Asana Salary Range
Salary Range:
$110,000 - $132,000 USD + bonus, depending on location and experience Equal Opportunity
Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.
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When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent. We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries. In 2022, Fountain closed $185M in our Series C, led by SoftBank and B Capital. Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world. Let’s elevate frontline work together. What you’ll be doing
As a Senior Implementation Manager , you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for Fountain customers who purchase a range of solutions from Fountain’s growing suite of products. As the technical and operational quarterback post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system consulting, configuration, integrations, QA, setup, and customer education. You will join a growing Implementation and Onboarding team at Fountain, taking the lead to optimize documentation, process, strategy, and KPIs. Partner with sales to define project scope and ensure a seamless customer experience Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy Handle implementations of varying scales (medium to large enterprise scale) with a focus on time to value for customers Carry out implementation projects from beginning to end stages for mid-market to Enterprise customers Leverage Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert Complete virtual consultations and optimization strategies, supports roll-outs Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment) Understand the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, as well as a basic conceptual understanding of ATS, CRM, Payroll, and HRIS platforms What you should bring
Advanced understanding of the HR space, including hiring and workforce management concepts At least 8 years experience in a similar role; e.g., implementation, project management, professional services, consulting, etc HR Tech Experience with an ATS, CRM, or HRIS Proven track record with Enterprise-level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes Bachelor\'s Degree or equivalent work experience Proficiency with Google Suite, ticketing systems (e.g. Intercom, Linear) Ability to manage time and work effectively within a fast-paced, changing environment that is going through high growth Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand driving factors for customer requirements Advanced understanding of and ability to explain system-to-system integrations Demonstrated ability to influence cross-functional partners and upper management to impact decision-making Ability to travel onsite for customer kickoff meetings (typically 1-2 times per quarter) Nice to have
PMP, Agile, SHRM, PHR, or related certifications Workato, Zapier, or similar integration middleware experience Familiarity with project management tools such as Asana Salary Range
Salary Range:
$110,000 - $132,000 USD + bonus, depending on location and experience Equal Opportunity
Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.
#J-18808-Ljbffr