Ross Stores
Overview
Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. You will experience:
Success.
Our winning team pursues excellence while learning and evolving
Career growth.
We develop industry-leading talent because Ross grows when our people grow
Teamwork.
We work together to solve hard problems and find the right solution
Our commitment to Diversity, Equality & Inclusion, and our community.
We celebrate backgrounds, identities, and ideas of those who work and shop with us; our differences make us stronger and we strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA; we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General Purpose Responsible for the management and supervision of all areas assigned by the Store Manager and in accordance with policies regarding Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.
Essential Functions General Operating Requirements
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
Communicates any variances to Company standards to the Store Manager.
Ensures proper scheduling of Associates to meet business objectives.
Ensures compliance with all State, Local and Federal regulations.
Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
Accepts special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development
Assists in recruiting, hiring, training and developing non-exempt Associates.
Ensures compliance with Ross personnel policies and procedures.
Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.
Expense Control
Assists in the management of and continuous monitoring of actual expenditures to be within budget.
Controls payroll hours to plan as the primary controllable expense, adjusting to current business trends.
Maintaining a Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Ensures all Associates understand and can execute emergency operating procedures.
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
Assists in the facilitation of monthly safety meetings.
Customer Service
Treats all Customers, Associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times; recognizes Associates using Company recognition programs.
Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, and on the sales floor.
Personal and Store Brand
Represents and supports the Company brand at all times.
Maintains and models a professional appearance, per the Company Dress Code, and reinforces it at all times.
Manages Store to ensure a clean, neat, easy-to-shop environment.
Maintains a high standard of housekeeping with help from contracted maintenance personnel and Ross Associates.
Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Ensures merchandise is presented and organized according to Company merchandising guidelines.
Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention
Assists with training Associates on Loss Prevention awareness and Store shortage goals.
Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash and credit card information, and merchandise.
Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention, including a strong customer service presence on the sales floor and engagement with Customers and Associates.
Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
Monitors mark-out-of-stock policy to ensure proper administration.
Ensures Public View Monitor (PVM) system is maintained properly.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications and Special Skills Required
Two or more years of Store or Assistant Store Manager experience in a retail environment.
Proven ability to supervise, motivate and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, provide direction and follow through to completion.
Ability to set priorities and exercise independent judgment.
Maintain high quality of Customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations used in retail.
Physical Requirements/ADA
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities
Direct supervision of all non-exempt Associates.
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Compensation The base pay range for this role is $20.00 - $27.68. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
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Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. You will experience:
Success.
Our winning team pursues excellence while learning and evolving
Career growth.
We develop industry-leading talent because Ross grows when our people grow
Teamwork.
We work together to solve hard problems and find the right solution
Our commitment to Diversity, Equality & Inclusion, and our community.
We celebrate backgrounds, identities, and ideas of those who work and shop with us; our differences make us stronger and we strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA; we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General Purpose Responsible for the management and supervision of all areas assigned by the Store Manager and in accordance with policies regarding Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.
Essential Functions General Operating Requirements
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
Communicates any variances to Company standards to the Store Manager.
Ensures proper scheduling of Associates to meet business objectives.
Ensures compliance with all State, Local and Federal regulations.
Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
Accepts special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development
Assists in recruiting, hiring, training and developing non-exempt Associates.
Ensures compliance with Ross personnel policies and procedures.
Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.
Expense Control
Assists in the management of and continuous monitoring of actual expenditures to be within budget.
Controls payroll hours to plan as the primary controllable expense, adjusting to current business trends.
Maintaining a Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Ensures all Associates understand and can execute emergency operating procedures.
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
Assists in the facilitation of monthly safety meetings.
Customer Service
Treats all Customers, Associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times; recognizes Associates using Company recognition programs.
Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, and on the sales floor.
Personal and Store Brand
Represents and supports the Company brand at all times.
Maintains and models a professional appearance, per the Company Dress Code, and reinforces it at all times.
Manages Store to ensure a clean, neat, easy-to-shop environment.
Maintains a high standard of housekeeping with help from contracted maintenance personnel and Ross Associates.
Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Ensures merchandise is presented and organized according to Company merchandising guidelines.
Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention
Assists with training Associates on Loss Prevention awareness and Store shortage goals.
Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash and credit card information, and merchandise.
Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention, including a strong customer service presence on the sales floor and engagement with Customers and Associates.
Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
Monitors mark-out-of-stock policy to ensure proper administration.
Ensures Public View Monitor (PVM) system is maintained properly.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications and Special Skills Required
Two or more years of Store or Assistant Store Manager experience in a retail environment.
Proven ability to supervise, motivate and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, provide direction and follow through to completion.
Ability to set priorities and exercise independent judgment.
Maintain high quality of Customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations used in retail.
Physical Requirements/ADA
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities
Direct supervision of all non-exempt Associates.
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Compensation The base pay range for this role is $20.00 - $27.68. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
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