PM Hotel Group
Guest Services Agent (Front Desk) | The River Inn | Washington, DC |Modus by PM
PM Hotel Group, Washington, District of Columbia, us, 20022
Overview
The River Inn is looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team. This position is non-exempt and reports to the Guest Relations Manager. The compensation range for this position is $18 - $19 per hour. Location: The River Inn, 924 25th St NW, Washington, DC 20037, USA What You’ll Do
Provide exceptional personalized customer service and experiences to guests. Live like a local. Knowledge of the neighborhood and city. Think on your feet, use good judgement and problem solve in a fast-paced environment. Provide support to front office leaders and the entire hotel team. Create a warm and welcoming atmosphere. Qualifications and Skills
Exceptional communication skills both verbal and written. Knowledgeable in Microsoft Office. Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, weekdays, weekends, holidays). Bachelor\'s degree or currently pursuing (preferred). What’s in it for you
Generous health, dental and vision insurance, plus 401K, all available on day 1! Access to early wages! Access to free virtual fitness classes and discounted in-person memberships Gifted PTO on Day 1 + paid holidays Tuition reimbursement opportunities – when you grow, we grow! Non-Negotiables (Our Core Values)
BE WILDLY PASSIONATE.
Inspire others with your thirst for excellence. BE CURIOUS.
Learn rapidly and eagerly. BE INNOVATIVE.
Create new ideas that prove useful. EMBRACE CHANGE.
Remain agile, flexible and nimble to thrive in an evolving world. COMMUNICATE.
Listen with the intent to understand. Share all relevant information. HAVE INTEGRITY.
Be honest and straightforward with everyone. USE GOOD JUDGMENT.
Make wise decisions, even in the face of ambiguity. BUILD A POSITIVE TEAM.
Learn from one another and help each other to be great. SERVE OTHERS.
Our guests, community, and each other. Be a part of the bigger picture. LIVE 360.
Practice work-life balance. Legal and Equal Opportunity
We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The River Inn is looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team. This position is non-exempt and reports to the Guest Relations Manager. The compensation range for this position is $18 - $19 per hour. Location: The River Inn, 924 25th St NW, Washington, DC 20037, USA What You’ll Do
Provide exceptional personalized customer service and experiences to guests. Live like a local. Knowledge of the neighborhood and city. Think on your feet, use good judgement and problem solve in a fast-paced environment. Provide support to front office leaders and the entire hotel team. Create a warm and welcoming atmosphere. Qualifications and Skills
Exceptional communication skills both verbal and written. Knowledgeable in Microsoft Office. Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, weekdays, weekends, holidays). Bachelor\'s degree or currently pursuing (preferred). What’s in it for you
Generous health, dental and vision insurance, plus 401K, all available on day 1! Access to early wages! Access to free virtual fitness classes and discounted in-person memberships Gifted PTO on Day 1 + paid holidays Tuition reimbursement opportunities – when you grow, we grow! Non-Negotiables (Our Core Values)
BE WILDLY PASSIONATE.
Inspire others with your thirst for excellence. BE CURIOUS.
Learn rapidly and eagerly. BE INNOVATIVE.
Create new ideas that prove useful. EMBRACE CHANGE.
Remain agile, flexible and nimble to thrive in an evolving world. COMMUNICATE.
Listen with the intent to understand. Share all relevant information. HAVE INTEGRITY.
Be honest and straightforward with everyone. USE GOOD JUDGMENT.
Make wise decisions, even in the face of ambiguity. BUILD A POSITIVE TEAM.
Learn from one another and help each other to be great. SERVE OTHERS.
Our guests, community, and each other. Be a part of the bigger picture. LIVE 360.
Practice work-life balance. Legal and Equal Opportunity
We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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