Rosewood Hotel Group
Job Summary
To function as the Assistant Food & Beverage Manager, to help successful leadership coverage of the Food & Beverage operation with an emphasis on the Pool & Beach operations, in accordance with the standard of Rosewood and Kona Village and are individually profitable. Responsibilities
Assists the Director of Food & Beverage to ensure that the Pool & Beach activities and policies are aligned with the respective Rosewood Kona Village strategy. Oversees the preparation and update of the Pool & Beach operations manuals. Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. Represents the Director of Pool & Beach in its absents. Guest Satisfaction
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. Ensures that associates also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Operations
Ensures that minimum brand standards have been implemented. Ensures that all Food and Beverage Essentials are implemented. Responds to the results of the consumer audit and ensures that the relevant changes are implemented. Works closely with other Food & Beverage and hotel leadership team in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Qualifications & Working Experience
Hotel Management Degree or Business Degree preferred. 3-5 years managerial experience in hotel Food and Beverage operations or freestanding lifestyle restaurants. Track record in leading hotel company with good business and standards. Knowledge of more than one language is preferred. An enthusiastic, confident, creative and open-minded person. Has very good communication skills, is a people’s person and a good motivator. This role also requires organizational and analytical skills with strong leadership and training techniques.
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To function as the Assistant Food & Beverage Manager, to help successful leadership coverage of the Food & Beverage operation with an emphasis on the Pool & Beach operations, in accordance with the standard of Rosewood and Kona Village and are individually profitable. Responsibilities
Assists the Director of Food & Beverage to ensure that the Pool & Beach activities and policies are aligned with the respective Rosewood Kona Village strategy. Oversees the preparation and update of the Pool & Beach operations manuals. Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. Represents the Director of Pool & Beach in its absents. Guest Satisfaction
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. Ensures that associates also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Operations
Ensures that minimum brand standards have been implemented. Ensures that all Food and Beverage Essentials are implemented. Responds to the results of the consumer audit and ensures that the relevant changes are implemented. Works closely with other Food & Beverage and hotel leadership team in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Qualifications & Working Experience
Hotel Management Degree or Business Degree preferred. 3-5 years managerial experience in hotel Food and Beverage operations or freestanding lifestyle restaurants. Track record in leading hotel company with good business and standards. Knowledge of more than one language is preferred. An enthusiastic, confident, creative and open-minded person. Has very good communication skills, is a people’s person and a good motivator. This role also requires organizational and analytical skills with strong leadership and training techniques.
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