Rosewood Matakauri
Overview
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Signature Suite Manager - Kona Village
role at
Rosewood Matakauri .
Location Country/Region: United States of America
Province/City: Hawaii
Department Rooms - Front Office
Job Type Full-time Permanent
About the role Position's main purpose is to create a unique and unforgettable experience for our guests, customize the details according to each individual guests, succeeding the highest expectations of service to maintain Kona Villa a Rosewood Resort as the Best Ultra luxury Resort worldwide.
Impact This position is the connection between our guests and the whole team. The main objective is to be the primary contact for guests during the stay, ensuring that every desire is fulfilled by coordinating all departments involved in the operation.
Key Responsibilities
To be the connection between the guests and the departments to deliver the best experience possible, making sure that all Signature Suites in charge are in perfect conditions of cleanliness and maintenance at all times.
Acknowledge our guests by name, always maintain their privacy, and be creative in delivering customized experiences by knowing the guests and individualizing them.
To be in charge of the guests' credit, reviewing daily their billing, ensuring that all charges are correct and detect any possible situation with their credit in order to advise them.
To complete all procedures following the required standards of LQA, Forbes, FHR and Centurion.
To complete all necessary paperwork procedures needed to complement the daily procedures.
Company reserves the right to add, remove or alter duties when business need dictates.
Critical Skills & Qualifications
Awareness of Front Desk, Concierge, Cashier, and Housekeeping procedures; advanced knowledge of food and beverage including cooking, preparing cocktails and waiter service.
Excellent knowledge of general standards of LQA, Forbes, FHR and Centurion.
General knowledge of operational programs: Opera, Alice, Canary, Knowcross, Teams, Seven Rooms, Glowing and Orion.
General knowledge of the different restaurants and activities in and outside the Resort to make recommendations to guests.
Salary $60,000 Annually
About Us Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort welcomes back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort draws inspiration from the history of the site, local culture and natural elements.
Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitality
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Signature Suite Manager - Kona Village
role at
Rosewood Matakauri .
Location Country/Region: United States of America
Province/City: Hawaii
Department Rooms - Front Office
Job Type Full-time Permanent
About the role Position's main purpose is to create a unique and unforgettable experience for our guests, customize the details according to each individual guests, succeeding the highest expectations of service to maintain Kona Villa a Rosewood Resort as the Best Ultra luxury Resort worldwide.
Impact This position is the connection between our guests and the whole team. The main objective is to be the primary contact for guests during the stay, ensuring that every desire is fulfilled by coordinating all departments involved in the operation.
Key Responsibilities
To be the connection between the guests and the departments to deliver the best experience possible, making sure that all Signature Suites in charge are in perfect conditions of cleanliness and maintenance at all times.
Acknowledge our guests by name, always maintain their privacy, and be creative in delivering customized experiences by knowing the guests and individualizing them.
To be in charge of the guests' credit, reviewing daily their billing, ensuring that all charges are correct and detect any possible situation with their credit in order to advise them.
To complete all procedures following the required standards of LQA, Forbes, FHR and Centurion.
To complete all necessary paperwork procedures needed to complement the daily procedures.
Company reserves the right to add, remove or alter duties when business need dictates.
Critical Skills & Qualifications
Awareness of Front Desk, Concierge, Cashier, and Housekeeping procedures; advanced knowledge of food and beverage including cooking, preparing cocktails and waiter service.
Excellent knowledge of general standards of LQA, Forbes, FHR and Centurion.
General knowledge of operational programs: Opera, Alice, Canary, Knowcross, Teams, Seven Rooms, Glowing and Orion.
General knowledge of the different restaurants and activities in and outside the Resort to make recommendations to guests.
Salary $60,000 Annually
About Us Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort welcomes back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort draws inspiration from the history of the site, local culture and natural elements.
Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitality
#J-18808-Ljbffr