Richemont
Boutique Technician - San Francisco
Richemont, San Francisco, California, United States, 94199
Reports to: Technical Operations Regional Manager
Role Overview
Primary Duties:
The main purpose of the Cartier Boutique Technician is to provide technical services for Watches and Jewelry. These services will include: Quick Services
Watches Jewelry
Chain Adjustments and components replacements Polishing Rhodium (Only at designated locations)
Watches
Maintenance and complete services ( quartz calibers) Polishing
Responsibilities
Key Responsibility 1: Client Care support
Support sales teams for client care cases requiring technical input Support sales teams for complex bracelet adjustments or changes. Key Responsibility 2: Diagnosis
Diagnosis of all products to determine the service required and destination of where the service will be performed:
Main Service Facility Center Boutique Vendor
Product to be covered in diagnosis
Watches Jewelry Clocks Accessories
Key Responsibility 3: Watch Services
Watches Quick Services
Battery Functional Checks Rate Adjustments
Water Resistance Renewal Complete Service Polishing Key Responsibility 4: Services on Jewelry
Perform adjustments on chains
Adding/removing links
Perform services on LOVE Bracelets Polishing Rhodium Services (Only at specific locations) Key Responsibility 5: Maintain Workshop Tools and Equipment
Ensure that the following are being maintained and calibrated:
Tools Equipment Bench Organization
Apply 5S Practices Key Responsibility 6: Maintain Workflow
Ensure that services are moving through the flow by respecting Task Objectives Service Coding
Warranties Quality
Qualifications
Required Experience: 3-5 Years of working with Luxury Watches/ Products Technical Skills/Abilities:
Watchmaking technical operations experience Encasing Certification (WOSTEP) Or must be able to pass a Technician Exam in order to validate the ability to perform what has been described above Personal Skills:
Client focused Computer Skills
Knowledge of SAP Zoom/TEAMs Navigation
Being able to handle multiple tasks simultaneously is required. The ability to work with a team in a fast-paced environment is required. Strong organizational, interpersonal & communication skills
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Primary Duties:
The main purpose of the Cartier Boutique Technician is to provide technical services for Watches and Jewelry. These services will include: Quick Services
Watches Jewelry
Chain Adjustments and components replacements Polishing Rhodium (Only at designated locations)
Watches
Maintenance and complete services ( quartz calibers) Polishing
Responsibilities
Key Responsibility 1: Client Care support
Support sales teams for client care cases requiring technical input Support sales teams for complex bracelet adjustments or changes. Key Responsibility 2: Diagnosis
Diagnosis of all products to determine the service required and destination of where the service will be performed:
Main Service Facility Center Boutique Vendor
Product to be covered in diagnosis
Watches Jewelry Clocks Accessories
Key Responsibility 3: Watch Services
Watches Quick Services
Battery Functional Checks Rate Adjustments
Water Resistance Renewal Complete Service Polishing Key Responsibility 4: Services on Jewelry
Perform adjustments on chains
Adding/removing links
Perform services on LOVE Bracelets Polishing Rhodium Services (Only at specific locations) Key Responsibility 5: Maintain Workshop Tools and Equipment
Ensure that the following are being maintained and calibrated:
Tools Equipment Bench Organization
Apply 5S Practices Key Responsibility 6: Maintain Workflow
Ensure that services are moving through the flow by respecting Task Objectives Service Coding
Warranties Quality
Qualifications
Required Experience: 3-5 Years of working with Luxury Watches/ Products Technical Skills/Abilities:
Watchmaking technical operations experience Encasing Certification (WOSTEP) Or must be able to pass a Technician Exam in order to validate the ability to perform what has been described above Personal Skills:
Client focused Computer Skills
Knowledge of SAP Zoom/TEAMs Navigation
Being able to handle multiple tasks simultaneously is required. The ability to work with a team in a fast-paced environment is required. Strong organizational, interpersonal & communication skills
#J-18808-Ljbffr