Bay Cities Container
Bay Cities, an Employee Owned Company, is the leading creative packaging and display partner to brand marketers, retailers and e-commerce. Our passion, experience, technology and consumer insights move product and drive sales.
Our Mission
Our Passion Powers Your Product
Our Values
Creativity : Our ideas create Client success.
Passion:
We have heart with a Customer Service attitude.
Integrity:
We honor our business & planet with sustainable practices.
Responsible : We own it!
Safe:
Our safe work habits protect us all.
Fun:
We take our work seriously- not ourselves J
SUMMARY
The Logistics Broker Manager is responsible for facilitating the movement of over the road freight by developing and managing carrier and customer relationships. This role acts as the primary point of contact between shippers (customers) and carriers, ensuring that freight is moved efficiently, cost-effectively, and on time. The Logistics Broker negotiates rates, secures capacity, tracks shipments, and resolves service issues while driving profitability and maintaining service excellence. The customers involved are both internal (Bay Cities Container) and external.
JOB FUNCTION/PURPOSE
• Source and secure reliable truckload carriers to meet customer shipping needs.
• Negotiate freight rates with carriers to ensure competitive pricing and profitability.
• Negotiate rates with shippers to win freight opportunities while protecting margins.
• Develop, grow, and maintain strong relationships with both carriers and shippers.
• Post available loads and actively search for carrier capacity using load boards and TMS platforms.
• Match available freight with carrier capacity on a daily basis.
• Manage the full shipment lifecycle from booking to final delivery.
• Manage large scale retail bids which must consider price, carrier service capabilities, and specific large retailer freight scheduling and receiving requirements.
• Provide real-time shipment tracking and proactive updates to customers.
• Resolve issues such as service delays, missed appointments, or equipment breakdowns.
• Monitor and communicate market conditions, capacity shifts, and spot rates.
• Maintain accurate records of loads, rates, and carrier communications.
• Collaborate with internal teams (sales, customer service, accounting) for seamless operations.
• Assist in onboarding new carrier partners to expand the network.
• Analyze freight lanes and develop pricing strategies to stay competitive.
• Build daily load boards and proactively plan ahead for upcoming shipments.
• Identify and pursue cross-selling opportunities with existing customers.
• Support billing and collections by ensuring documentation accuracy and timely submissions.
• Conduct regular follow-ups with carriers to confirm availability and reliability.
• Provide consultative service to customers by recommending cost-effective solutions.
• Use Transportation Management Systems (TMS) and tracking platforms to streamline workflow.
• Handle after-hours or urgent load needs as required.
• Prepare reports on carrier performance, cost trends, and profitability.
• Participate in continuous training to stay current on logistics trends and regulations.
• Maintain a high standard of professionalism and customer service in all interactions.
Performs other duties as assigned. Requirements
EDUCATION, EXPERIENCE & COMPETENCIES
Bachelor's degree, preferred or comparable experience and a minimum of 3-5 years of successful account management of a shipper's over the road transportation needs, as well as developing and maintaining strong relationships with truckload and less than truckload carriers and 3PLs. Clear and concise communicator, verbal and written. Ability to work in fast-paced, deadline-oriented environment. Strong analytical, reporting and computer skills. Ability to proactively demonstrate sound judgement. Superior attention to detail and ability to multi-task efficiently under pressure. Flexible, dependable, able to follow directions and possess a positive attitude. Desire to provide exceptional customer service internally and externally. Working knowledge of Transportation Management System software (preferably McLeod). Effective interpersonal and problem-solving skills.
Core Competencies
• High ethical standards. Models and supports organization's goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles. Consistently conducts themselves in an honest and trustworthy manner. Does not pursue their own individual objectives to the detriment of company goals. Sets an example for others to follow. Does the right thing.
• Demonstrates energy and passion about what they do and knows how to balance work and fun. Is generally optimistic and upbeat; fun to be around. Has a strong belief and zeal for the industry, the job, and the company. Conveys energy and intensity at work with a capacity for keeping others enthusiastic and involved.
• Operates with a customer service orientation internally and externally. Works to positively build the Bay Cities brand in everything he/she does. Builds strong, positive relationships with all stakeholders.
• Acts as an owner of the business and instills that same attitude and level of action in others. Is proactive in taking responsibility for all outcomes/results and avoids 'pointing fingers'. Helps to create and maintain a strong feeling of belonging in the immediate and overall team.
• Regularly involves others in decisions that affect their job or work environment. Demonstrates co-operation and trust with colleagues and teams across organizational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.
• Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation. Uses time effectively, prioritizes and organizes work flow; can orchestrate multiple activities at once. Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment.
• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes.
• Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external. Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment.
OTHER
• US Persons Only (US citizens, lawful permanent residents, refugee or asylee - all require proper identification and documentation).
• Minimal local travel required.
• Physical and Environmental Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and color vision.
• Work environment includes front-office and manufacturing. The noise level in the work environment is usually moderate.
• Pre-Employment Verifications: Must pass background and reference checks, drug screen, and physical examination prior to employment.
Bay Cities Corporation is an Equal Opportunity Employer. M/F/D/V
Our Mission
Our Passion Powers Your Product
Our Values
Creativity : Our ideas create Client success.
Passion:
We have heart with a Customer Service attitude.
Integrity:
We honor our business & planet with sustainable practices.
Responsible : We own it!
Safe:
Our safe work habits protect us all.
Fun:
We take our work seriously- not ourselves J
SUMMARY
The Logistics Broker Manager is responsible for facilitating the movement of over the road freight by developing and managing carrier and customer relationships. This role acts as the primary point of contact between shippers (customers) and carriers, ensuring that freight is moved efficiently, cost-effectively, and on time. The Logistics Broker negotiates rates, secures capacity, tracks shipments, and resolves service issues while driving profitability and maintaining service excellence. The customers involved are both internal (Bay Cities Container) and external.
JOB FUNCTION/PURPOSE
• Source and secure reliable truckload carriers to meet customer shipping needs.
• Negotiate freight rates with carriers to ensure competitive pricing and profitability.
• Negotiate rates with shippers to win freight opportunities while protecting margins.
• Develop, grow, and maintain strong relationships with both carriers and shippers.
• Post available loads and actively search for carrier capacity using load boards and TMS platforms.
• Match available freight with carrier capacity on a daily basis.
• Manage the full shipment lifecycle from booking to final delivery.
• Manage large scale retail bids which must consider price, carrier service capabilities, and specific large retailer freight scheduling and receiving requirements.
• Provide real-time shipment tracking and proactive updates to customers.
• Resolve issues such as service delays, missed appointments, or equipment breakdowns.
• Monitor and communicate market conditions, capacity shifts, and spot rates.
• Maintain accurate records of loads, rates, and carrier communications.
• Collaborate with internal teams (sales, customer service, accounting) for seamless operations.
• Assist in onboarding new carrier partners to expand the network.
• Analyze freight lanes and develop pricing strategies to stay competitive.
• Build daily load boards and proactively plan ahead for upcoming shipments.
• Identify and pursue cross-selling opportunities with existing customers.
• Support billing and collections by ensuring documentation accuracy and timely submissions.
• Conduct regular follow-ups with carriers to confirm availability and reliability.
• Provide consultative service to customers by recommending cost-effective solutions.
• Use Transportation Management Systems (TMS) and tracking platforms to streamline workflow.
• Handle after-hours or urgent load needs as required.
• Prepare reports on carrier performance, cost trends, and profitability.
• Participate in continuous training to stay current on logistics trends and regulations.
• Maintain a high standard of professionalism and customer service in all interactions.
Performs other duties as assigned. Requirements
EDUCATION, EXPERIENCE & COMPETENCIES
Bachelor's degree, preferred or comparable experience and a minimum of 3-5 years of successful account management of a shipper's over the road transportation needs, as well as developing and maintaining strong relationships with truckload and less than truckload carriers and 3PLs. Clear and concise communicator, verbal and written. Ability to work in fast-paced, deadline-oriented environment. Strong analytical, reporting and computer skills. Ability to proactively demonstrate sound judgement. Superior attention to detail and ability to multi-task efficiently under pressure. Flexible, dependable, able to follow directions and possess a positive attitude. Desire to provide exceptional customer service internally and externally. Working knowledge of Transportation Management System software (preferably McLeod). Effective interpersonal and problem-solving skills.
Core Competencies
• High ethical standards. Models and supports organization's goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles. Consistently conducts themselves in an honest and trustworthy manner. Does not pursue their own individual objectives to the detriment of company goals. Sets an example for others to follow. Does the right thing.
• Demonstrates energy and passion about what they do and knows how to balance work and fun. Is generally optimistic and upbeat; fun to be around. Has a strong belief and zeal for the industry, the job, and the company. Conveys energy and intensity at work with a capacity for keeping others enthusiastic and involved.
• Operates with a customer service orientation internally and externally. Works to positively build the Bay Cities brand in everything he/she does. Builds strong, positive relationships with all stakeholders.
• Acts as an owner of the business and instills that same attitude and level of action in others. Is proactive in taking responsibility for all outcomes/results and avoids 'pointing fingers'. Helps to create and maintain a strong feeling of belonging in the immediate and overall team.
• Regularly involves others in decisions that affect their job or work environment. Demonstrates co-operation and trust with colleagues and teams across organizational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.
• Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation. Uses time effectively, prioritizes and organizes work flow; can orchestrate multiple activities at once. Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment.
• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes.
• Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external. Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment.
OTHER
• US Persons Only (US citizens, lawful permanent residents, refugee or asylee - all require proper identification and documentation).
• Minimal local travel required.
• Physical and Environmental Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and color vision.
• Work environment includes front-office and manufacturing. The noise level in the work environment is usually moderate.
• Pre-Employment Verifications: Must pass background and reference checks, drug screen, and physical examination prior to employment.
Bay Cities Corporation is an Equal Opportunity Employer. M/F/D/V