Vice President of Customer Strategy and Operations

Vice President of Customer Strategy and Operations About the Company Join an innovative cloud-based software company that specializes in restaurant management solutions. We are a privately held, private equity-backed firm established in 2011, with a strong team of 501-1000 employees. Industry Software Development Specialties Catering software Restaurant operations software Restaurant accounting software Restaurant POS integration Franchising software Intercompany accounting Food & labor cost control Restaurant management Inventory management Staff scheduling Reporting and analytics About the Role We are seeking a dynamic Vice President of Customer Strategy and Operations to drive our organization’s transformation and growth. As a strategic partner to the Chief Customer Officer, you will lead the redefinition of our customer strategy and enhance business planning processes. We are looking for a candidate who excels in strategy, operations, and change management, particularly within SaaS or technology-driven settings. Your responsibilities will include scaling business operations, establishing a robust services product management function, and ensuring that our Customer Success organization has the necessary tools and processes to achieve outstanding results. Ideal candidates will have a minimum of 10 years in go-to-market operations, with at least 5 years of experience in project and/or program management. We seek a leader with exceptional strategic thinking abilities, a strong track record of influencing at all levels, and a proven history of delivering results in large-scale, cross-functional projects. You will also be responsible for budget planning and management, team leadership, and fostering a culture of high performance and continuous improvement. A can-do attitude, high emotional intelligence, and a proactive approach to problem-solving are crucial for success in this role. The ideal candidate will be an exceptional communicator, a relationship builder, and deeply committed to the company’s mission. Hiring Manager Title Chief Customer Officer Travel Percent Less than 10% Functions Operations Strategy