GetInsured
Associate Product Manager - Conversational AI
GetInsured, Mountain View, California, us, 94039
Associate Product Manager - Conversational AI
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Associate Product Manager - Conversational AI
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GetInsured About GetInsured: What started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. We are looking for an Associate Product Manager to join our GetInsured team. GetInsured is the leading provider for state-based marketplace technology with more experience than any technology provider transitioning states off healthcare.gov and implementing exchanges. Key Responsibilities
Production Triage: Serve as the first line of defense for production issues, prioritizing and escalating critical problems to ensure minimal downtime System Monitoring: Maintain vigilant oversight of AI product performance, identifying potential issues before they impact users Issue Resolution: Lead troubleshooting efforts, coordinate with engineering teams, and ensure timely resolution of product issues Performance Analytics: Track key product metrics and user engagement to identify trends and optimization opportunities Release Management: Coordinate with engineering, QA, and Evals teams to plan and execute product releases Quality Assurance: Ensure thorough testing of AI features and maintain high standards for product quality Documentation: Create and maintain release notes, product documentation, and process guidelines Stakeholder Communication: Keep internal teams and stakeholders informed about release schedules and product updates Training & User Support
User Training Programs: Develop and deliver training materials for internal teams and external users Knowledge Management: Create and maintain comprehensive product knowledge bases and FAQ resources User Feedback: Collect, analyze, and prioritize user feedback to drive product improvements Support Escalation: Handle complex user issues that require product expertise and cross-team coordination Product Strategy Support
Market Research: Assist in gathering competitive intelligence and industry trends in AI product space Feature Planning: Support senior product managers in defining product requirements and roadmap planning Cross-functional Collaboration: Work closely with data scientists, AI engineers, QA, Evals, business development, and customer success teams Process Improvement: Identify and implement operational efficiencies in product development and support workflows Required Qualifications
AI/ML Understanding: Basic knowledge of artificial intelligence such as LLMs and agentic AI, machine learning concepts, and data science principles Technical Acumen: Ability to understand technical concepts and communicate effectively with engineering teams Data Analysis: Proficiency with analytics tools and ability to interpret product metrics and user data Project Management: Experience with Agile/Scrum methodologies and project management tools Core Competencies: Strong analytical thinking, excellent written and verbal communication skills, and proven ability to manage multiple priorities
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Join to apply for the
Associate Product Manager - Conversational AI
role at
GetInsured About GetInsured: What started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. We are looking for an Associate Product Manager to join our GetInsured team. GetInsured is the leading provider for state-based marketplace technology with more experience than any technology provider transitioning states off healthcare.gov and implementing exchanges. Key Responsibilities
Production Triage: Serve as the first line of defense for production issues, prioritizing and escalating critical problems to ensure minimal downtime System Monitoring: Maintain vigilant oversight of AI product performance, identifying potential issues before they impact users Issue Resolution: Lead troubleshooting efforts, coordinate with engineering teams, and ensure timely resolution of product issues Performance Analytics: Track key product metrics and user engagement to identify trends and optimization opportunities Release Management: Coordinate with engineering, QA, and Evals teams to plan and execute product releases Quality Assurance: Ensure thorough testing of AI features and maintain high standards for product quality Documentation: Create and maintain release notes, product documentation, and process guidelines Stakeholder Communication: Keep internal teams and stakeholders informed about release schedules and product updates Training & User Support
User Training Programs: Develop and deliver training materials for internal teams and external users Knowledge Management: Create and maintain comprehensive product knowledge bases and FAQ resources User Feedback: Collect, analyze, and prioritize user feedback to drive product improvements Support Escalation: Handle complex user issues that require product expertise and cross-team coordination Product Strategy Support
Market Research: Assist in gathering competitive intelligence and industry trends in AI product space Feature Planning: Support senior product managers in defining product requirements and roadmap planning Cross-functional Collaboration: Work closely with data scientists, AI engineers, QA, Evals, business development, and customer success teams Process Improvement: Identify and implement operational efficiencies in product development and support workflows Required Qualifications
AI/ML Understanding: Basic knowledge of artificial intelligence such as LLMs and agentic AI, machine learning concepts, and data science principles Technical Acumen: Ability to understand technical concepts and communicate effectively with engineering teams Data Analysis: Proficiency with analytics tools and ability to interpret product metrics and user data Project Management: Experience with Agile/Scrum methodologies and project management tools Core Competencies: Strong analytical thinking, excellent written and verbal communication skills, and proven ability to manage multiple priorities
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