SupportFinity™
Associate Product Manager - Conversational AI
SupportFinity™, Mountain View, California, us, 94039
Job Details
California - Mountain View, CA $115000.00 - $140000.00 Salary/year
Description
We are not sponsoring visas for this position*
About GetInsured What started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming health care service delivery as we know it.
We are looking for an Associate Product Manager to join our GetInsured team. GetInsured is the leading provider for state-based marketplace technology with more experience than any technology provider transitioning states off healthcare.gov and implementing exchanges. We are dedicated to helping as many Americans as possible easily find and enroll in affordable health insurance.
Key Responsibilities Product Operations & Monitoring
Production Triage: Serve as the first line of defense for production issues, prioritizing and escalating critical problems to ensure minimal downtime
System Monitoring: Maintain vigilant oversight of AI product performance, identifying potential issues before they impact users
Issue Resolution: Lead troubleshooting efforts, coordinate with engineering teams, and ensure timely resolution of product issues
Performance Analytics: Track key product metrics and user engagement to identify trends and optimization opportunities
Release Management
Release Planning: Coordinate with engineering, QA, and Evals teams to plan and execute product releases
Quality Assurance: Ensure thorough testing of AI features and maintain high standards for product quality
Documentation: Create and maintain release notes, product documentation, and process guidelines
Stakeholder Communication: Keep internal teams and stakeholders informed about release schedules and product updates
Training & User Support
User Training Programs: Develop and deliver training materials for internal teams and external users
Knowledge Management: Create and maintain comprehensive product knowledge bases and FAQ resources
User Feedback: Collect, analyze, and prioritize user feedback to drive product improvements
Support Escalation: Handle complex user issues that require product expertise and cross-team coordination
Product Strategy Support
Market Research: Assist in gathering competitive intelligence and industry trends in AI product space
Feature Planning: Support senior product managers in defining product requirements and roadmap planning
Cross-functional Collaboration: Work closely with data scientists, AI engineers, QA, Evals, business development, and customer success teams
Process Improvement: Identify and implement operational efficiencies in product development and support workflows
Required Qualifications Technical Skills
AI/ML Understanding: Basic knowledge of artificial intelligence such as LLMs and agentic AI, machine learning concepts, and data science principles
Technical Acumen: Ability to understand technical concepts and communicate effectively with engineering teams
Data Analysis: Proficiency with analytics tools and ability to interpret product metrics and user data
Project Management: Experience with Agile/Scrum methodologies and project management tools
Core Competencies
Problem-Solving: Strong analytical thinking and ability to troubleshoot complex issues systematically
Communication: Excellent written and verbal communication skills for technical and non-technical audiences
Organizational Skills: Proven ability to manage multiple priorities and work in fast-paced environments
Customer Focus: Empathy for user needs and commitment to delivering exceptional user experiences
Experience & Education
Education: Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience)
Preferred Education: Computer Science degree or MBA strongly preferred
Experience: 2-4 years of experience in product management, technical support, or related roles
Industry Exposure: Familiarity with SaaS products, technology startups, or AI/ML applications preferred
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Description
We are not sponsoring visas for this position*
About GetInsured What started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming health care service delivery as we know it.
We are looking for an Associate Product Manager to join our GetInsured team. GetInsured is the leading provider for state-based marketplace technology with more experience than any technology provider transitioning states off healthcare.gov and implementing exchanges. We are dedicated to helping as many Americans as possible easily find and enroll in affordable health insurance.
Key Responsibilities Product Operations & Monitoring
Production Triage: Serve as the first line of defense for production issues, prioritizing and escalating critical problems to ensure minimal downtime
System Monitoring: Maintain vigilant oversight of AI product performance, identifying potential issues before they impact users
Issue Resolution: Lead troubleshooting efforts, coordinate with engineering teams, and ensure timely resolution of product issues
Performance Analytics: Track key product metrics and user engagement to identify trends and optimization opportunities
Release Management
Release Planning: Coordinate with engineering, QA, and Evals teams to plan and execute product releases
Quality Assurance: Ensure thorough testing of AI features and maintain high standards for product quality
Documentation: Create and maintain release notes, product documentation, and process guidelines
Stakeholder Communication: Keep internal teams and stakeholders informed about release schedules and product updates
Training & User Support
User Training Programs: Develop and deliver training materials for internal teams and external users
Knowledge Management: Create and maintain comprehensive product knowledge bases and FAQ resources
User Feedback: Collect, analyze, and prioritize user feedback to drive product improvements
Support Escalation: Handle complex user issues that require product expertise and cross-team coordination
Product Strategy Support
Market Research: Assist in gathering competitive intelligence and industry trends in AI product space
Feature Planning: Support senior product managers in defining product requirements and roadmap planning
Cross-functional Collaboration: Work closely with data scientists, AI engineers, QA, Evals, business development, and customer success teams
Process Improvement: Identify and implement operational efficiencies in product development and support workflows
Required Qualifications Technical Skills
AI/ML Understanding: Basic knowledge of artificial intelligence such as LLMs and agentic AI, machine learning concepts, and data science principles
Technical Acumen: Ability to understand technical concepts and communicate effectively with engineering teams
Data Analysis: Proficiency with analytics tools and ability to interpret product metrics and user data
Project Management: Experience with Agile/Scrum methodologies and project management tools
Core Competencies
Problem-Solving: Strong analytical thinking and ability to troubleshoot complex issues systematically
Communication: Excellent written and verbal communication skills for technical and non-technical audiences
Organizational Skills: Proven ability to manage multiple priorities and work in fast-paced environments
Customer Focus: Empathy for user needs and commitment to delivering exceptional user experiences
Experience & Education
Education: Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience)
Preferred Education: Computer Science degree or MBA strongly preferred
Experience: 2-4 years of experience in product management, technical support, or related roles
Industry Exposure: Familiarity with SaaS products, technology startups, or AI/ML applications preferred
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