Ellis Island Casino
We are seeking a strategic, operations-focused General Manager to lead The Deck at Ellis Island Casino, a premier rooftop venue that combines dynamic programming, curated experiences, and elevated guest engagement.
The General Manager of The Deck is responsible for leading day-to-day operations with a strong focus on labor management, inventory control, operational execution, and venue programming, while ensuring alignment with Ellis Island's hospitality standards.
Job Description
The ideal candidate is a driven, hands-on leader with sharp operational instincts and a background in fast-paced, guest-focused environments like nightlife, hospitality, or entertainment. Responsibilities
Manage all aspects of venue operations at The Deck, including front-of-house, back-of-house, and event/programming functions. Ensure all operational standards are consistently met or exceeded, with a focus on quality, efficiency, and guest satisfaction. Maintain a clean, organized, and professional rooftop environment that complies with all health, safety, and gaming regulations. Oversee service execution and operational flow to ensure a seamless and elevated guest experience during daily service and special events. Effectively manage labor and staffing levels to meet business demands and budgetary goals. Foster a positive, accountable team culture focused on collaboration, consistency, and operational excellence. Conduct regular performance evaluations and provide ongoing feedback and coaching to support team development and retention. Respond to guest concerns or service issues in a timely and professional manner, always prioritizing guest satisfaction. Develop and execute programming and venue activations that drive engagement, increase visitation, and align with The Deck's brand identity. Maintain full control of inventory operations, including ordering, tracking, and cost control across all departments. Monitor venue performance and analyze financial reports to identify opportunities for improvement and cost efficiencies. Ensure departmental budgets, labor goals, and cost controls are consistently met while maintaining high service standards. Partner with cross-functional departments to support special events, seasonal programming, and integrated guest experiences. Ensure compliance with all applicable state and local laws, including gaming, health, and labor regulations. Oversee the implementation and enforcement of all safety protocols to ensure the well-being of guests and staff. Skills / Experience
High school diploma or equivalent required. Must be 21 years of age or older. At least 5 years of leadership experience in high-volume food and beverage hospitality operations, preferably within nightlife, event-focused, or entertainment-driven environments. Demonstrated success managing labor costs, scheduling, and staffing in high-volume operations. Strong understanding of inventory systems, cost control procedures, and vendor management. Experience planning and executing programming and events in hospitality or nightlife settings. Ability to lead diverse teams in a fast-paced environment with a focus on accountability, communication, and service excellence. Must adhere to company appearance and uniform standards. Ability to have a flexible schedule with the availability to work nights, weekends, and holidays as necessary. Must possess and/or have the ability to obtain and maintain a valid Nevada Food Handlers Card. Must possess and/or have the ability to obtain and maintain a valid Nevada TAM Card. Must possess and/or have the ability to obtain and maintain a Nevada Gaming Registration Card. The ability to submit to and pass a background check and drug test is required. Benefits
Medical Dental Basic Life Insurance (included with the dental plan) Vision Short-term Disability Combo plan covering accidents, hospitalizations, and critical illnesses Free on-site parking One free meal per shift Paid time off Eligibility to participate in a 401(k)-retirement plan Location
In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).
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The ideal candidate is a driven, hands-on leader with sharp operational instincts and a background in fast-paced, guest-focused environments like nightlife, hospitality, or entertainment. Responsibilities
Manage all aspects of venue operations at The Deck, including front-of-house, back-of-house, and event/programming functions. Ensure all operational standards are consistently met or exceeded, with a focus on quality, efficiency, and guest satisfaction. Maintain a clean, organized, and professional rooftop environment that complies with all health, safety, and gaming regulations. Oversee service execution and operational flow to ensure a seamless and elevated guest experience during daily service and special events. Effectively manage labor and staffing levels to meet business demands and budgetary goals. Foster a positive, accountable team culture focused on collaboration, consistency, and operational excellence. Conduct regular performance evaluations and provide ongoing feedback and coaching to support team development and retention. Respond to guest concerns or service issues in a timely and professional manner, always prioritizing guest satisfaction. Develop and execute programming and venue activations that drive engagement, increase visitation, and align with The Deck's brand identity. Maintain full control of inventory operations, including ordering, tracking, and cost control across all departments. Monitor venue performance and analyze financial reports to identify opportunities for improvement and cost efficiencies. Ensure departmental budgets, labor goals, and cost controls are consistently met while maintaining high service standards. Partner with cross-functional departments to support special events, seasonal programming, and integrated guest experiences. Ensure compliance with all applicable state and local laws, including gaming, health, and labor regulations. Oversee the implementation and enforcement of all safety protocols to ensure the well-being of guests and staff. Skills / Experience
High school diploma or equivalent required. Must be 21 years of age or older. At least 5 years of leadership experience in high-volume food and beverage hospitality operations, preferably within nightlife, event-focused, or entertainment-driven environments. Demonstrated success managing labor costs, scheduling, and staffing in high-volume operations. Strong understanding of inventory systems, cost control procedures, and vendor management. Experience planning and executing programming and events in hospitality or nightlife settings. Ability to lead diverse teams in a fast-paced environment with a focus on accountability, communication, and service excellence. Must adhere to company appearance and uniform standards. Ability to have a flexible schedule with the availability to work nights, weekends, and holidays as necessary. Must possess and/or have the ability to obtain and maintain a valid Nevada Food Handlers Card. Must possess and/or have the ability to obtain and maintain a valid Nevada TAM Card. Must possess and/or have the ability to obtain and maintain a Nevada Gaming Registration Card. The ability to submit to and pass a background check and drug test is required. Benefits
Medical Dental Basic Life Insurance (included with the dental plan) Vision Short-term Disability Combo plan covering accidents, hospitalizations, and critical illnesses Free on-site parking One free meal per shift Paid time off Eligibility to participate in a 401(k)-retirement plan Location
In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).
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