RealManage
Onsite HOA General Manager/Licensed IL CAM (Lake Hinsdale Village)
RealManage, Chicago, Illinois, United States
Onsite HOA General Manager/Licensed IL CAM (Lake Hinsdale Village)
RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:
Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. RealManage has earned the prestigious Certified recognition from
Great Place to Work , a global authority on workplace culture, employee experience, and leadership excellence. The General Manager (GM) serves as the Chief Operating Officer of the Home Owners Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry. Property Summary Lake Hinsdale Village was designed in 1968 as a Green Community. The campus includes 35 acres of open space displaying an extensive variety of mature trees and numerous flower beds. The 11-acre man-made lake winds its way throughout the landscape. In addition to the 164 two- and three-bedroom townhomes, homeowners can choose among 375 one-, two- or three-bedroom condominium units. A cornerstone for community activities, the LHV clubhouse has three levels, occupying 10,000 square feet. It features beamed cathedral ceilings, lounges, a kitchen and bar, fireplaces, reading area, and a game room with a pool table among its amenities. Residents enjoy the outdoor swimming pool from Memorial Day to Labor Day, as well as social and recreation activities which are held inside the Clubhouse and on the outside patio areas. We are currently seeking a General Manager with outstanding leadership and communication skills, a passion for delivering outstanding guest and member services, strong business acumen, excellent planning, and organizational skills. Responsibilities
Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are met Maintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members’ inquires, concerns, and feedback Public charisma and ability to develop positive relationships Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures Directs the work of all department managers Primary driver in the development of the annual operating, cash, and capital budgets. Responsible for the timely preparation of monthly financial reports to the Board of Directors Coordinates the development of long-range and annual business plans aligned with association by-laws and policies Oversees the impact and effect of association policies/programs/processes. Monitors quality of association products and services to ensure maximum member and guest satisfaction Secures and protects all the association assets Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements Coordinates with Board of Directors on the development and implementation of all strategic plans Secondary Duties/Responsibilities
Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies Evaluates committee activities that report to the General Manager Ensures compliance with purchasing policies and procedures Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results Supports internal controls Other duties as directed
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RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:
Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. RealManage has earned the prestigious Certified recognition from
Great Place to Work , a global authority on workplace culture, employee experience, and leadership excellence. The General Manager (GM) serves as the Chief Operating Officer of the Home Owners Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry. Property Summary Lake Hinsdale Village was designed in 1968 as a Green Community. The campus includes 35 acres of open space displaying an extensive variety of mature trees and numerous flower beds. The 11-acre man-made lake winds its way throughout the landscape. In addition to the 164 two- and three-bedroom townhomes, homeowners can choose among 375 one-, two- or three-bedroom condominium units. A cornerstone for community activities, the LHV clubhouse has three levels, occupying 10,000 square feet. It features beamed cathedral ceilings, lounges, a kitchen and bar, fireplaces, reading area, and a game room with a pool table among its amenities. Residents enjoy the outdoor swimming pool from Memorial Day to Labor Day, as well as social and recreation activities which are held inside the Clubhouse and on the outside patio areas. We are currently seeking a General Manager with outstanding leadership and communication skills, a passion for delivering outstanding guest and member services, strong business acumen, excellent planning, and organizational skills. Responsibilities
Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are met Maintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members’ inquires, concerns, and feedback Public charisma and ability to develop positive relationships Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures Directs the work of all department managers Primary driver in the development of the annual operating, cash, and capital budgets. Responsible for the timely preparation of monthly financial reports to the Board of Directors Coordinates the development of long-range and annual business plans aligned with association by-laws and policies Oversees the impact and effect of association policies/programs/processes. Monitors quality of association products and services to ensure maximum member and guest satisfaction Secures and protects all the association assets Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements Coordinates with Board of Directors on the development and implementation of all strategic plans Secondary Duties/Responsibilities
Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies Evaluates committee activities that report to the General Manager Ensures compliance with purchasing policies and procedures Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results Supports internal controls Other duties as directed
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