Independent Purchasing Cooperative
Sr. Communications & Engagement Manager
Independent Purchasing Cooperative, Miami, Florida, us, 33222
Overview
The Sr. Manager, Communications & Engagement, will partner in leading IPC’s external and internal communications strategies, ensuring consistent, proactive and engaging messaging across multiple audiences. This role will oversee communications to IPC members (nearly 7,000 U.S. and Canada Subway restaurant owners), suppliers, distributors and internal employees, while also driving culture-shaping activities that foster collaboration, transparency and trust. Additionally, this role will manage communications for IPC’s two subsidiaries – Independent Purchasing Incorporated (IPI) and Independent Purchasing Incorporated Mexico (IPIM). This position will work with various departments within IPC – including but not limited to Strategic Sourcing, Distribution, and Member Support – to create content as needed for executive and board business updates, video scripts, and online communications. Essential Duties and Responsibilities
Strategic Communications Leadership
Lead the development and execution of proactive, high-impact communication strategies across member, supplier, distributor, and employee audiences to enhance IPC’s reputation and drive engagement Partner with senior leadership and cross-functional teams to craft and deliver executive-level messaging, including board communications, business updates, and video scripts Direct communications for major initiatives such as membership initiatives, BOD elections, Dividends, food cost models, and digital platform enhancements, ensuring clarity, alignment, and timeliness Stay current on emerging technologies and industry trends; recommend and implement innovative tools, channels, and approaches to continuously improve communication effectiveness Ensure strategic alignment and consistency across internal and external messaging by collaborating with the Subway Communications team and other key stakeholders Internal Communications & Culture
Lead internal communications and culture initiatives—including intranet content, newsletters, all-hands meetings, and engagement events—to foster transparency, inclusion, and connection across IPC Collaborate with the Head of Communications, Culture, and Member Experience to ensure messaging aligns with organizational values and enhances employee experience Draft and manage systemwide communications touchpoints, such as Quarterly Highlights and Quarterly Supply Chain Updates Represent IPC Communications at key Subway events—including MUO/Regional meetings, annual conventions, and the IPC Annual Meeting—to support planning and messaging consistency Writing, Editing & Messaging
Craft clear, compelling communications that translate complex information into engaging content for diverse audiences, including executive and board-level stakeholders Provide editorial support, including writing, editing, and proofreading for leadership communications, ensuring quality, consistency, and alignment with IPC’s voice Develop creative digital communications using tools such as MailChimp, MailBuild, or BeePro to visually enhance storytelling and engagement Measurement & Process Optimization
Monitor communication effectiveness through analytics and stakeholder feedback; recommend and implement improvements to maximize impact Maintain and optimize communications processes and systems—including approvals, trackers, and content workflows—to ensure efficiency and alignment across projects Oversee and mentor two direct reports, providing strategic guidance, coaching, and accountability to ensure high-quality deliverables Serve as a key connector across business teams, balancing strategic vision with hands-on execution to drive alignment and impact Compliance & Governance Communication
Collaborate with Legal to manage IPC Board election communications and ensure regulatory requirements, timelines, materials and biographical updates Maintain processes for communications content approval, including editing and proofreading for leadership and ensuring consistency across channels Knowledge, Skills, and Abilities
Exceptional writing, editing, and verbal communication skills with the ability to tailor messaging for diverse audiences, including members, suppliers, distributors, employees, Board, and Executive Leadership Skilled in creating high-quality content across multiple formats and channels—presentations, videos, internal announcements, web content, and social media Strong presentation and facilitation capabilities for senior-level meetings and corporate events Advanced knowledge of corporate communications best practices, including brand reputation, trust-building, and leadership campaigns Proficient in content management systems, intranet platforms, email campaign tools, and digital engagement strategies Experience developing and executing social media strategies with focus on content planning, messaging, and brand alignment Familiar with AI-enabled tools and graphic design platforms to support content creation and enhance digital storytelling Ability to operate effectively with senior leaders and influence across all levels of the organization Approachable and empathetic communicator, skilled at building trust and fostering inclusivity across members, supply chain partners, and employees Strong relationship-building and collaboration skills, with a focus on reinforcing organizational culture through communications and events Qualifications and Experience
Bachelor’s degree in Communications, Journalism, or related field 7+ years of professional experience in corporate communications, employee/customer engagement, or related area Proven ability to lead and develop teams, with experience managing direct reports Demonstrated success building strong, trust-based relationships with stakeholders at all levels, including executives and members Familiarity with digital communications platforms and content management systems Team Leadership & Collaboration
Oversee and mentor two direct reports, providing strategic guidance, coaching, and accountability to ensure high-quality deliverables Serve as a key connector across business teams, balancing strategic vision with hands-on execution to drive alignment and impact Travel & Physical Demands
This job does not require international travel. Domestic travel may be required, including local trips within driving distance and occasional overnight stays. The role operates in a professional office environment and may require additional work hours, including weekends, to complete job requirements. Employer Note
This is a full-time position. Standard office hours are Monday through Friday, 8:30 AM to 5:00 PM ET. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This description does not create a contract of employment.
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The Sr. Manager, Communications & Engagement, will partner in leading IPC’s external and internal communications strategies, ensuring consistent, proactive and engaging messaging across multiple audiences. This role will oversee communications to IPC members (nearly 7,000 U.S. and Canada Subway restaurant owners), suppliers, distributors and internal employees, while also driving culture-shaping activities that foster collaboration, transparency and trust. Additionally, this role will manage communications for IPC’s two subsidiaries – Independent Purchasing Incorporated (IPI) and Independent Purchasing Incorporated Mexico (IPIM). This position will work with various departments within IPC – including but not limited to Strategic Sourcing, Distribution, and Member Support – to create content as needed for executive and board business updates, video scripts, and online communications. Essential Duties and Responsibilities
Strategic Communications Leadership
Lead the development and execution of proactive, high-impact communication strategies across member, supplier, distributor, and employee audiences to enhance IPC’s reputation and drive engagement Partner with senior leadership and cross-functional teams to craft and deliver executive-level messaging, including board communications, business updates, and video scripts Direct communications for major initiatives such as membership initiatives, BOD elections, Dividends, food cost models, and digital platform enhancements, ensuring clarity, alignment, and timeliness Stay current on emerging technologies and industry trends; recommend and implement innovative tools, channels, and approaches to continuously improve communication effectiveness Ensure strategic alignment and consistency across internal and external messaging by collaborating with the Subway Communications team and other key stakeholders Internal Communications & Culture
Lead internal communications and culture initiatives—including intranet content, newsletters, all-hands meetings, and engagement events—to foster transparency, inclusion, and connection across IPC Collaborate with the Head of Communications, Culture, and Member Experience to ensure messaging aligns with organizational values and enhances employee experience Draft and manage systemwide communications touchpoints, such as Quarterly Highlights and Quarterly Supply Chain Updates Represent IPC Communications at key Subway events—including MUO/Regional meetings, annual conventions, and the IPC Annual Meeting—to support planning and messaging consistency Writing, Editing & Messaging
Craft clear, compelling communications that translate complex information into engaging content for diverse audiences, including executive and board-level stakeholders Provide editorial support, including writing, editing, and proofreading for leadership communications, ensuring quality, consistency, and alignment with IPC’s voice Develop creative digital communications using tools such as MailChimp, MailBuild, or BeePro to visually enhance storytelling and engagement Measurement & Process Optimization
Monitor communication effectiveness through analytics and stakeholder feedback; recommend and implement improvements to maximize impact Maintain and optimize communications processes and systems—including approvals, trackers, and content workflows—to ensure efficiency and alignment across projects Oversee and mentor two direct reports, providing strategic guidance, coaching, and accountability to ensure high-quality deliverables Serve as a key connector across business teams, balancing strategic vision with hands-on execution to drive alignment and impact Compliance & Governance Communication
Collaborate with Legal to manage IPC Board election communications and ensure regulatory requirements, timelines, materials and biographical updates Maintain processes for communications content approval, including editing and proofreading for leadership and ensuring consistency across channels Knowledge, Skills, and Abilities
Exceptional writing, editing, and verbal communication skills with the ability to tailor messaging for diverse audiences, including members, suppliers, distributors, employees, Board, and Executive Leadership Skilled in creating high-quality content across multiple formats and channels—presentations, videos, internal announcements, web content, and social media Strong presentation and facilitation capabilities for senior-level meetings and corporate events Advanced knowledge of corporate communications best practices, including brand reputation, trust-building, and leadership campaigns Proficient in content management systems, intranet platforms, email campaign tools, and digital engagement strategies Experience developing and executing social media strategies with focus on content planning, messaging, and brand alignment Familiar with AI-enabled tools and graphic design platforms to support content creation and enhance digital storytelling Ability to operate effectively with senior leaders and influence across all levels of the organization Approachable and empathetic communicator, skilled at building trust and fostering inclusivity across members, supply chain partners, and employees Strong relationship-building and collaboration skills, with a focus on reinforcing organizational culture through communications and events Qualifications and Experience
Bachelor’s degree in Communications, Journalism, or related field 7+ years of professional experience in corporate communications, employee/customer engagement, or related area Proven ability to lead and develop teams, with experience managing direct reports Demonstrated success building strong, trust-based relationships with stakeholders at all levels, including executives and members Familiarity with digital communications platforms and content management systems Team Leadership & Collaboration
Oversee and mentor two direct reports, providing strategic guidance, coaching, and accountability to ensure high-quality deliverables Serve as a key connector across business teams, balancing strategic vision with hands-on execution to drive alignment and impact Travel & Physical Demands
This job does not require international travel. Domestic travel may be required, including local trips within driving distance and occasional overnight stays. The role operates in a professional office environment and may require additional work hours, including weekends, to complete job requirements. Employer Note
This is a full-time position. Standard office hours are Monday through Friday, 8:30 AM to 5:00 PM ET. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This description does not create a contract of employment.
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