FOX
Desktop & Client Service Specialist (R50029918)
FOX, Washington, District of Columbia, us, 20022
Overview of Fox Corporation
Fox Corporation is a diversified media company with brands including FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. The organization supports a range of creators to develop culturally significant content, while balancing creative ideas with operational expertise and strategic thinking.
Job Description Fox Corporation is seeking a Desktop & Client Services Technician to work in our Fox News Bureau in Washington, DC, in a friendly and fast-paced environment. This role is scheduled for Monday–Thursday 12:00 PM – 9:00 PM and Sundays 6:00 AM – 3:00 PM. The technician serves as the initial point of contact for users’ software and hardware issues and collaborates with the Technology department for timely resolutions. The ideal candidate will have strong troubleshooting skills, the ability to clearly communicate technical topics verbally and in writing, and the capacity to work independently to prioritize tasks and ensure accurate completion. A commitment to providing world-class customer support is essential. This position may require working beyond regular hours, overtime, and occasional off-cycle shifts, and travel as needed. A sense of urgency and proper escalation to the appropriate team are key expectations of the role.
A Snapshot of Your Responsibilities
Monitor and respond to support channels during scheduled shifts.
Troubleshoot hardware and software issues onsite and remotely.
Perform equipment setups, moves, imaging, and configuration.
Log, update, and follow up on support requests in the ticketing system.
Ensure support meets customer requirements as defined in the Service Level Agreements.
Assist Technology team members with onsite tasks and projects, including planning, implementation, and deployment of software and hardware.
Escalate issues appropriately and provide clear feedback to management.
What You Will Need
Formal education in a technical discipline preferred.
3-4 years of experience in a desktop support environment.
Passion for customer service and adaptability across different environments.
Strong troubleshooting skills with a logical, methodical approach.
Ability to prioritize multiple requests and resolve them successfully.
Experience with Microsoft Office 365, Windows, and Mac environments.
Familiarity with Okta, Dropbox, Zoom, and Slack.
Basic understanding of networks.
Experience supporting iOS and Android devices.
Strong verbal and written communication skills.
Ability to lift and transport moderately heavy objects (e.g., computers and peripherals).
Flexibility, patience, and approachability when handling challenging support situations.
Willingness to work a flexible schedule, including after hours or weekends, as business needs dictate.
Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location, is $32.00-45.92 per hour. This role is eligible for various benefits, including medical/dental/vision insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for union represented employees will be in accordance with the applicable collective bargaining agreement.
Learn More Learn more about Fox Tech at the Fox Technology site: fox tech is accessible at the company intranet page.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
View more detail about FOX Benefits.
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Job Description Fox Corporation is seeking a Desktop & Client Services Technician to work in our Fox News Bureau in Washington, DC, in a friendly and fast-paced environment. This role is scheduled for Monday–Thursday 12:00 PM – 9:00 PM and Sundays 6:00 AM – 3:00 PM. The technician serves as the initial point of contact for users’ software and hardware issues and collaborates with the Technology department for timely resolutions. The ideal candidate will have strong troubleshooting skills, the ability to clearly communicate technical topics verbally and in writing, and the capacity to work independently to prioritize tasks and ensure accurate completion. A commitment to providing world-class customer support is essential. This position may require working beyond regular hours, overtime, and occasional off-cycle shifts, and travel as needed. A sense of urgency and proper escalation to the appropriate team are key expectations of the role.
A Snapshot of Your Responsibilities
Monitor and respond to support channels during scheduled shifts.
Troubleshoot hardware and software issues onsite and remotely.
Perform equipment setups, moves, imaging, and configuration.
Log, update, and follow up on support requests in the ticketing system.
Ensure support meets customer requirements as defined in the Service Level Agreements.
Assist Technology team members with onsite tasks and projects, including planning, implementation, and deployment of software and hardware.
Escalate issues appropriately and provide clear feedback to management.
What You Will Need
Formal education in a technical discipline preferred.
3-4 years of experience in a desktop support environment.
Passion for customer service and adaptability across different environments.
Strong troubleshooting skills with a logical, methodical approach.
Ability to prioritize multiple requests and resolve them successfully.
Experience with Microsoft Office 365, Windows, and Mac environments.
Familiarity with Okta, Dropbox, Zoom, and Slack.
Basic understanding of networks.
Experience supporting iOS and Android devices.
Strong verbal and written communication skills.
Ability to lift and transport moderately heavy objects (e.g., computers and peripherals).
Flexibility, patience, and approachability when handling challenging support situations.
Willingness to work a flexible schedule, including after hours or weekends, as business needs dictate.
Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location, is $32.00-45.92 per hour. This role is eligible for various benefits, including medical/dental/vision insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for union represented employees will be in accordance with the applicable collective bargaining agreement.
Learn More Learn more about Fox Tech at the Fox Technology site: fox tech is accessible at the company intranet page.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
View more detail about FOX Benefits.
#J-18808-Ljbffr