Forward Networks
Customer Success Engineer (Federal) TS/SCI w/CI Poly
Forward Networks, Washington, District of Columbia, us, 20022
Overview
Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management. Over the past few years, Forward Networks has received industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Hot Company” by Cyber Defense Magazine, “Enterprise Cloud Computing Software of the Year,” and inclusion in Fortune’s “Best Workplaces in the Bay Area” list. The company was founded by four Stanford PhD graduates and is backed by investors including Andreessen Horowitz, MSD Capital, Threshold Ventures, and Goldman Sachs. Forward Networks is looking for a Customer Success Engineer. What you’ll do
As a Customer Success Engineer for our Federal team, you will be responsible for providing world-class post-sales technical leadership to our client base. Responsibilities
Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures Walking customers through the various stages of adoption with Forward Networks Platform Collaborating with internal Product Management, Engineering, Sales and Marketing teams Travel to customer locations as required Requirements
B.S. Computer Science or equivalent educational experience TS/SCI with a CI Clearance Required 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or governmental agencies Experience
Strong understanding of networking and security fundamentals Experience working with multiple network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.) Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills Excellent analytical and problem-solving skills, with the ability to provide quick resolution to problems Demonstrated ability to think strategically while executing tactically to deliver high levels of customer satisfaction and retention in a fast-paced environment Highly Desired
One or more certificates such as CCIE, JNCIE or VCDX Experience working for a startup Working knowledge of API-driven workflows and scripting languages (Python, Bash, jq, GraphQL, etc.) The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary plus bonus is expected to be between $200,000/yr to $240,000/yr. The offered compensation may also include stock.
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Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management. Over the past few years, Forward Networks has received industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Hot Company” by Cyber Defense Magazine, “Enterprise Cloud Computing Software of the Year,” and inclusion in Fortune’s “Best Workplaces in the Bay Area” list. The company was founded by four Stanford PhD graduates and is backed by investors including Andreessen Horowitz, MSD Capital, Threshold Ventures, and Goldman Sachs. Forward Networks is looking for a Customer Success Engineer. What you’ll do
As a Customer Success Engineer for our Federal team, you will be responsible for providing world-class post-sales technical leadership to our client base. Responsibilities
Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures Walking customers through the various stages of adoption with Forward Networks Platform Collaborating with internal Product Management, Engineering, Sales and Marketing teams Travel to customer locations as required Requirements
B.S. Computer Science or equivalent educational experience TS/SCI with a CI Clearance Required 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or governmental agencies Experience
Strong understanding of networking and security fundamentals Experience working with multiple network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.) Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills Excellent analytical and problem-solving skills, with the ability to provide quick resolution to problems Demonstrated ability to think strategically while executing tactically to deliver high levels of customer satisfaction and retention in a fast-paced environment Highly Desired
One or more certificates such as CCIE, JNCIE or VCDX Experience working for a startup Working knowledge of API-driven workflows and scripting languages (Python, Bash, jq, GraphQL, etc.) The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary plus bonus is expected to be between $200,000/yr to $240,000/yr. The offered compensation may also include stock.
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