StateJobsNY
Legal Case Management Product Offering Specialist
ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time. Duties include, but not limited to: Handle day-to-day operations of legal case management product offering Coordinate and execute initial onboarding training sessions for new users of the Legal Case Management system. Assist with account management of users, as well as management of role-based access control (RBAC) for agency-specific case needs Assist with creation of internal standard operating procedure documentation, as well as instructional documentation for customers of the Legal Case Management product offering. Maintain knowledge of current features and upcoming product updates, assist with testing new features / functionality within the Legal Case Management software Triage first-level technical support calls relating to our Legal Case Management product offering. Escalate any known issues / problems unable to be resolved to appropriate manager. Submit and triage support incidents with Legal Case Management software vendor Perform back-end configuration / programming to tailor the case management offering to suit agency-specific needs. Collaborate with other team members on projects within the unit Stay up-to-date with any training / certifications offered by the software vendor Assist with research on agency software and hardware needs Minimum Qualifications: Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science. OR A bachelor's or higher-level degree in any field and one year of experience in information technology; OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology. OR Two years of professional experience in information technology. Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14. Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law. 55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply. Please note: Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment to this position is not final until all agency approvals have been granted. Additional Comments: ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay. Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off Thirteen (13) paid holidays annually Up to Thirteen (13) days of paid vacation leave annually Up to Five (5) days of paid personal leave annually Up to Thirteen (13) days of paid sick leave annually for PEF. Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits Eligible employees and dependents can pick from a variety of affordable health insurance programs Family dental and vision benefits at no additional cost Additional Benefits New York State Employees' Retirement System (ERS) Membership NYS Deferred Compensation Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds Public Service Loan Forgiveness (PSLF) And many more. The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time. Duties include, but not limited to: Handle day-to-day operations of legal case management product offering Coordinate and execute initial onboarding training sessions for new users of the Legal Case Management system. Assist with account management of users, as well as management of role-based access control (RBAC) for agency-specific case needs Assist with creation of internal standard operating procedure documentation, as well as instructional documentation for customers of the Legal Case Management product offering. Maintain knowledge of current features and upcoming product updates, assist with testing new features / functionality within the Legal Case Management software Triage first-level technical support calls relating to our Legal Case Management product offering. Escalate any known issues / problems unable to be resolved to appropriate manager. Submit and triage support incidents with Legal Case Management software vendor Perform back-end configuration / programming to tailor the case management offering to suit agency-specific needs. Collaborate with other team members on projects within the unit Stay up-to-date with any training / certifications offered by the software vendor Assist with research on agency software and hardware needs Minimum Qualifications: Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science. OR A bachelor's or higher-level degree in any field and one year of experience in information technology; OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology. OR Two years of professional experience in information technology. Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14. Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law. 55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply. Please note: Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment to this position is not final until all agency approvals have been granted. Additional Comments: ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay. Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off Thirteen (13) paid holidays annually Up to Thirteen (13) days of paid vacation leave annually Up to Five (5) days of paid personal leave annually Up to Thirteen (13) days of paid sick leave annually for PEF. Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits Eligible employees and dependents can pick from a variety of affordable health insurance programs Family dental and vision benefits at no additional cost Additional Benefits New York State Employees' Retirement System (ERS) Membership NYS Deferred Compensation Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds Public Service Loan Forgiveness (PSLF) And many more. The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.