Fortiuscap
Vehicle Titling & Licensing Specialist I OR II- El Jebel
Fortiuscap, Vail, Colorado, United States, 81657
Overview
Eagle County Government is hiring one Vehicle Titling & Licensing Specialist I OR II. The position offer will be based on experience, knowledge, skills and abilities. Hiring Ranges: Specialist I: $25.50-$29.96. The maximum pay for this position is $34.42. Specialists II: $27.46-$32.96. The maximum pay for this position is $38.45. The Vehicle Titling & Licensing Specialist I OR II is responsible for direct customer service and fulfillment of all Motor Vehicle Title and Registration transactions in accordance with Colorado Revised Statutes and Clerk office policies. They professionally communicate applicable laws and procedures, recommend solutions, and collect statutory Motor Vehicle revenue due to state and local tax jurisdictions on each vehicle transaction. This specialist is also responsible for accurately recording, indexing, searching, and preserving permanent public documents in accordance with Colorado Revised Statutes and Clerk’s Office Policies. Additionally, this role involves issuing marriage licenses. This position is highly complex and requires a minimum of one year of hands-on and back-office training to become competent with a majority of responsibilities and functions. This position also assists with election and voter services during election periods. Application deadline : Applicants are encouraged to apply by Monday, August 28th; however, this position will remain posted until filled. Schedule : Office Hours are Monday – Friday 8 a.m. – 5 p.m. (A 4 x 10s schedule may be possible). Location : The position will be located at El Jebel, CO. Essential Duties – Specialist I & II
Examine and verify valid forms of Secure and Verifiable Identification (SVID) from all United States, U.S. territories and foreign countries; understand residency requirements for vehicles to be registered in Eagle County. Examine and verify all documentation required to complete motor vehicle transactions, including title and registration applications, sales tax receipts, Colorado titles, out-of-state and out-of-country titles and registrations, joint tenancy forms, manufacturers statements of origin, dealer bills of sale, certified and regular VIN inspections, insurance certificates, Colorado Department of Revenue forms, private and public mortgage papers, affidavits, death certificates and powers of attorney. Understand the requisites for transferring ownership of out-of-state or out-of-country vehicles to Colorado; use Polk books to evaluate and identify valid and fraudulent titles from all U.S. states, territories and foreign countries. Accurately process motor vehicle titles by confirming correct seller and buyer assignments, odometer disclosures, SVIDs and supporting documents. Process various title transactions (duplicate, salvage, rebuilt from salvage, abandoned vehicle, off-highway, special mobile machinery, low speed electric vehicle and rebuilders title) and communicate related forms, procedures and costs. Assist customers in acquiring titles when original titles are not available through bonding or in lieu of bonding procedures. Help customers transfer ownership of a vehicle after a death using powers of attorney, small estates affidavits, letters of testamentary and death certificates. Perform vehicle inspections for VIN verification for license plate and/or title transactions; issue “homemade trailer ID” numbers for trailers without VINs. Issue temporary vehicle registration permits to new owners, ensuring proper collection of sales taxes; understand when temporary permits can be extended. Issue and renew numbered license plates, year tabs and month tabs from office inventory with accuracy to ensure correct plates and stickers are assigned. Facilitate the application and issuance of over 150 types of specialty license plates using a “print on demand” process. Assist customers in understanding the application process and possible fees for personalized plates, disabled plates, military plates and other specialty products. Provide prompt, professional, and grammatically correct responses to complex customer inquiries by phone, email, and in-person. Execute proper opening, closing, cash handling and deposit procedures. Complete daily back-office work, including online transactions, mail transactions, and title maintenance duties. Assist with voter services as needed during election periods. Serve the community by demonstrating Eagle County Government mission and core values and following relevant policies and procedures. Other duties as assigned. Qualifications – Specialist I
Education, Experience, Licensure, Certification, or Registration: Associate’s Degree or Bachelor’s degree in Business or paralegal certificate preferred. Two years of proven success in a position related to the interpretation and application of complex rules and regulations, data entry, financial management, cash management, and customer service or any combination of education and experience that produces the required knowledge, skills and abilities. Four years of proven success in a position related to the interpretation and application of complex rules and regulations, data entry, financial management, cash management, and customer service preferred. Above-average Microsoft Office Suite, Google and email knowledge; proven capability to learn new and complicated software programs preferred. Valid driver’s license preferred. Skills & Abilities : Must be able to type 45 words per minute. Proficient in Microsoft Office Suite (Word, Excel) and Google applications. Excellent customer service skills; ability to remain calm and focused in stressful situations. Strong organizational skills, with the ability to set priorities and meet deadlines with minimal direction. Ability to communicate clearly and concisely, both verbally and in writing. Bilingual skills (English/Spanish) are desirable. Qualifications – Specialist II
Education, Experience, Licensure, Certification, or Registration: Associate’s Degree, Bachelor’s degree in Business or paralegal certificate preferred. At least 1.5 years of proven success in the Vehicle Titling & Licensing Specialist I position, inclusive of the Essential Functions and Knowledge, Skills and Abilities of the position. (1.5 years in the Tech I position is the minimum adult-level time for this knowledge, however it may take longer). Above-average Microsoft Office Suite, Google and email knowledge; proven capability to learn new and complicated software programs preferred. Valid driver’s license preferred. Skills & Abilities : All skills required for the Specialist I position. Maintains consistent enthusiasm and patience for mentoring, training, and supporting Specialist I teammates. Proven ability to handle customer dissatisfaction and combative situations in a tactful, clear, and courteous manner. Demonstrates exceptional reliability, punctuality, and commitment. Able to stoop, stand, and/or sit for extended periods and handle objects weighing 40 pounds or less. Culture & Benefits
Working in local government is one of the best career paths in the mountains. “Your Career will Soar with Eagle County”. Get started with us today! Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health/wellness. Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and a mission: Creating a Better Eagle County for All. Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement. Future focused with our Strategic Plan on improving housing, climate change and more. As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides. Benefits : Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only). Wellness program with cash or extra days off. 15 paid holidays. Paid time off (starting at 12 days) and additional medical leave. Paid volunteer hours. 8% (dollar-for-dollar) retirement plan. Free classes at Colorado Mountain College and Eagle County University (internal training). Tuition reimbursement programs. Bilingual Pay Incentive. Free bus pass and more. Relocation & Housing Information
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Eagle County Government is hiring one Vehicle Titling & Licensing Specialist I OR II. The position offer will be based on experience, knowledge, skills and abilities. Hiring Ranges: Specialist I: $25.50-$29.96. The maximum pay for this position is $34.42. Specialists II: $27.46-$32.96. The maximum pay for this position is $38.45. The Vehicle Titling & Licensing Specialist I OR II is responsible for direct customer service and fulfillment of all Motor Vehicle Title and Registration transactions in accordance with Colorado Revised Statutes and Clerk office policies. They professionally communicate applicable laws and procedures, recommend solutions, and collect statutory Motor Vehicle revenue due to state and local tax jurisdictions on each vehicle transaction. This specialist is also responsible for accurately recording, indexing, searching, and preserving permanent public documents in accordance with Colorado Revised Statutes and Clerk’s Office Policies. Additionally, this role involves issuing marriage licenses. This position is highly complex and requires a minimum of one year of hands-on and back-office training to become competent with a majority of responsibilities and functions. This position also assists with election and voter services during election periods. Application deadline : Applicants are encouraged to apply by Monday, August 28th; however, this position will remain posted until filled. Schedule : Office Hours are Monday – Friday 8 a.m. – 5 p.m. (A 4 x 10s schedule may be possible). Location : The position will be located at El Jebel, CO. Essential Duties – Specialist I & II
Examine and verify valid forms of Secure and Verifiable Identification (SVID) from all United States, U.S. territories and foreign countries; understand residency requirements for vehicles to be registered in Eagle County. Examine and verify all documentation required to complete motor vehicle transactions, including title and registration applications, sales tax receipts, Colorado titles, out-of-state and out-of-country titles and registrations, joint tenancy forms, manufacturers statements of origin, dealer bills of sale, certified and regular VIN inspections, insurance certificates, Colorado Department of Revenue forms, private and public mortgage papers, affidavits, death certificates and powers of attorney. Understand the requisites for transferring ownership of out-of-state or out-of-country vehicles to Colorado; use Polk books to evaluate and identify valid and fraudulent titles from all U.S. states, territories and foreign countries. Accurately process motor vehicle titles by confirming correct seller and buyer assignments, odometer disclosures, SVIDs and supporting documents. Process various title transactions (duplicate, salvage, rebuilt from salvage, abandoned vehicle, off-highway, special mobile machinery, low speed electric vehicle and rebuilders title) and communicate related forms, procedures and costs. Assist customers in acquiring titles when original titles are not available through bonding or in lieu of bonding procedures. Help customers transfer ownership of a vehicle after a death using powers of attorney, small estates affidavits, letters of testamentary and death certificates. Perform vehicle inspections for VIN verification for license plate and/or title transactions; issue “homemade trailer ID” numbers for trailers without VINs. Issue temporary vehicle registration permits to new owners, ensuring proper collection of sales taxes; understand when temporary permits can be extended. Issue and renew numbered license plates, year tabs and month tabs from office inventory with accuracy to ensure correct plates and stickers are assigned. Facilitate the application and issuance of over 150 types of specialty license plates using a “print on demand” process. Assist customers in understanding the application process and possible fees for personalized plates, disabled plates, military plates and other specialty products. Provide prompt, professional, and grammatically correct responses to complex customer inquiries by phone, email, and in-person. Execute proper opening, closing, cash handling and deposit procedures. Complete daily back-office work, including online transactions, mail transactions, and title maintenance duties. Assist with voter services as needed during election periods. Serve the community by demonstrating Eagle County Government mission and core values and following relevant policies and procedures. Other duties as assigned. Qualifications – Specialist I
Education, Experience, Licensure, Certification, or Registration: Associate’s Degree or Bachelor’s degree in Business or paralegal certificate preferred. Two years of proven success in a position related to the interpretation and application of complex rules and regulations, data entry, financial management, cash management, and customer service or any combination of education and experience that produces the required knowledge, skills and abilities. Four years of proven success in a position related to the interpretation and application of complex rules and regulations, data entry, financial management, cash management, and customer service preferred. Above-average Microsoft Office Suite, Google and email knowledge; proven capability to learn new and complicated software programs preferred. Valid driver’s license preferred. Skills & Abilities : Must be able to type 45 words per minute. Proficient in Microsoft Office Suite (Word, Excel) and Google applications. Excellent customer service skills; ability to remain calm and focused in stressful situations. Strong organizational skills, with the ability to set priorities and meet deadlines with minimal direction. Ability to communicate clearly and concisely, both verbally and in writing. Bilingual skills (English/Spanish) are desirable. Qualifications – Specialist II
Education, Experience, Licensure, Certification, or Registration: Associate’s Degree, Bachelor’s degree in Business or paralegal certificate preferred. At least 1.5 years of proven success in the Vehicle Titling & Licensing Specialist I position, inclusive of the Essential Functions and Knowledge, Skills and Abilities of the position. (1.5 years in the Tech I position is the minimum adult-level time for this knowledge, however it may take longer). Above-average Microsoft Office Suite, Google and email knowledge; proven capability to learn new and complicated software programs preferred. Valid driver’s license preferred. Skills & Abilities : All skills required for the Specialist I position. Maintains consistent enthusiasm and patience for mentoring, training, and supporting Specialist I teammates. Proven ability to handle customer dissatisfaction and combative situations in a tactful, clear, and courteous manner. Demonstrates exceptional reliability, punctuality, and commitment. Able to stoop, stand, and/or sit for extended periods and handle objects weighing 40 pounds or less. Culture & Benefits
Working in local government is one of the best career paths in the mountains. “Your Career will Soar with Eagle County”. Get started with us today! Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health/wellness. Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and a mission: Creating a Better Eagle County for All. Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement. Future focused with our Strategic Plan on improving housing, climate change and more. As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides. Benefits : Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only). Wellness program with cash or extra days off. 15 paid holidays. Paid time off (starting at 12 days) and additional medical leave. Paid volunteer hours. 8% (dollar-for-dollar) retirement plan. Free classes at Colorado Mountain College and Eagle County University (internal training). Tuition reimbursement programs. Bilingual Pay Incentive. Free bus pass and more. Relocation & Housing Information
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