Navy Exchange Service Command
Front Desk Guest Service Supervisor FT w/Benefits
Navy Exchange Service Command, Silverdale, Washington, United States, 98315
Overview
Job Description - Front Desk Guest Service Supervisor FT w/Benefits (250002XP) Front Desk Guest Service Supervisor FT w/Benefits Job Number: 250002XP Primary Location: United States-Washington-Silverdale Organization: NGIS BANGOR Pay Range: $22.00-$25.00. Depending on Experience Join us as our next Guest Service Supervisor in Silverdale, WA at the Navy Gateway Inns and Suites. ELIGIBLE FOR A $1,200 HIRING INCENTIVE (must meet eligibility req’t) Why the Navy Gateway Inn & Suites (NGIS) and Navy Exchange Service Command (NEXCOM)? We serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do. Here at the NGIS located on Naval Base Kitsap-Bangor, no two days will look the same. We are a driven and enthusiastic team supporting our service members and their families, who push ourselves and those around us to develop personally and professionally, every single day. You can expect an unforgettable, dynamic, and competitive work environment. This position requests a Guest Services Supervisor to support our local Naval community and operational successes on a day-to-day basis. You will perform a variety of tasks to make NGIS a home away from home for our valued guests, impacting how we serve our Military patrons and their families.
Responsibilities
Provide excellent customer service to our valued and honored guests. Utilize Property Management System to access guest information and retrieve reservation details. Train, instruct, and supervise personnel assigned to Front Desk. Provide assistance in handling customer complaints. Assist the Front Office Manager with planning and scheduling ongoing production oriented work for all front desk personnel.
Qualifications
2 years of responsible experience in administrative and professional or other responsible work which enable applicant to gain general knowledge of business practices. Substitution: 1 year of academic study above the high school level in hotel/lodging/hospitality may be substituted for 6 months of general experience. 1 year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work in a guest services environment. Must possess the knowledge and skills necessary to perform job duties. Must pass a pre-employment criminal background check.
The Benefits
Benefits begin on DAY ONE Sick and annual leave accruals Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available) Includes LifeMart Discount Savings Program
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Job Description - Front Desk Guest Service Supervisor FT w/Benefits (250002XP) Front Desk Guest Service Supervisor FT w/Benefits Job Number: 250002XP Primary Location: United States-Washington-Silverdale Organization: NGIS BANGOR Pay Range: $22.00-$25.00. Depending on Experience Join us as our next Guest Service Supervisor in Silverdale, WA at the Navy Gateway Inns and Suites. ELIGIBLE FOR A $1,200 HIRING INCENTIVE (must meet eligibility req’t) Why the Navy Gateway Inn & Suites (NGIS) and Navy Exchange Service Command (NEXCOM)? We serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do. Here at the NGIS located on Naval Base Kitsap-Bangor, no two days will look the same. We are a driven and enthusiastic team supporting our service members and their families, who push ourselves and those around us to develop personally and professionally, every single day. You can expect an unforgettable, dynamic, and competitive work environment. This position requests a Guest Services Supervisor to support our local Naval community and operational successes on a day-to-day basis. You will perform a variety of tasks to make NGIS a home away from home for our valued guests, impacting how we serve our Military patrons and their families.
Responsibilities
Provide excellent customer service to our valued and honored guests. Utilize Property Management System to access guest information and retrieve reservation details. Train, instruct, and supervise personnel assigned to Front Desk. Provide assistance in handling customer complaints. Assist the Front Office Manager with planning and scheduling ongoing production oriented work for all front desk personnel.
Qualifications
2 years of responsible experience in administrative and professional or other responsible work which enable applicant to gain general knowledge of business practices. Substitution: 1 year of academic study above the high school level in hotel/lodging/hospitality may be substituted for 6 months of general experience. 1 year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work in a guest services environment. Must possess the knowledge and skills necessary to perform job duties. Must pass a pre-employment criminal background check.
The Benefits
Benefits begin on DAY ONE Sick and annual leave accruals Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available) Includes LifeMart Discount Savings Program
#J-18808-Ljbffr